Troubleshooting; Troubleshooting Overview - Cisco 1120 Installation Manual

Troubleshooting

The CSACS 1120 Series appliance undergoes extensive testing before it leaves the factory. If you
encounter problems, use the information in this appendix to help isolate problems or to eliminate the
appliance as the source of the problem.
Although an overtemperature or overvoltage condition is unlikely at initial startup, a discussion of
environmental temperature and voltage monitoring functions is provided in
page 1-9
The procedures in this chapter assume that you are troubleshooting the initial CSACS 1120 Series
Note
appliance startup, and that the appliance is in the original factory configuration. If you have removed or
replaced components, or changed any default settings, the recommendations in this chapter might
not apply.
This appendix does not cover every possible issue that might occur on an appliance but instead focuses
on those events that are frequently seen by the customer.
This appendix contains:
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Troubleshooting Overview

At the initial system boot, you should verify the following:
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OL-19455-01
section.
Troubleshooting Overview, page D-1
Problem Solving, page D-2
Reading the LEDs, page D-5
Product Serial Number Location, page D-7
The external power cable is connected, and the proper power source is being applied. For more
information, see Power Considerations, page
page 3-12, and Troubleshooting the Power and Cooling Systems, page
The appliance fan and blower are operating. See
the Power and Cooling Systems, page
The appliance software boots successfully.
The adapter cards (if installed) are properly installed in their slots, and each initializes (is enabled
by the appliance software) without problems.
A P P E N D I X
2-9, Powering Up the CSACS 1120 Series Appliance,
Airflow Guidelines, page 2-8
D-3.
Installation Guide for the Cisco 1120 Secure Access Control Server 4.2
D
Environmental Monitoring,
D-3.
and Troubleshooting
D-1