Obtaining Support Logs From The Serial Console - Cisco 1120 Installation Manual

Chapter 4 Administering the Cisco 1120 Secure Access Control Server
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Obtaining Support Logs from the Serial Console

This section details the procedure for running the support tool. The support tool first collects logs,
system Registry information, and other ancillary data, and then compresses the collected information
into a single file with the extension .cab. This file is then sent to support personnel for analysis.
Performing this procedure stops and restarts all services, and will interrupt use of ACS.
Caution
Note You typically perform this procedure in the ACS web interface.
This procedure uses the support command. For more information on this command, see support. The
arguments for the support command include:
Argument
-d n
-u
server
filepath
username
To generate a .cab file of log and system registry information:
Log in to the CSACS 1120. For more information, see
Step 1
Console.
At the system prompt, enter
Step 2
To collect user database information, at the
Step 3
press Enter.
At the
Step 4
for which you want to collect information (from 1 to 9999), and press Enter.
At the
Step 5
address, and press Enter.
OL-19455-01
Backing Up ACS Data from the Serial Console
Restoring ACS Data from the Serial Console
Enabling RDBMS Synchronization
Enabling Remote Invocation for CSDBSync Functionality
Description
Collect the previous n days logs
Collect user database information
Hostname for the FTP server to which the file is to be sent
Location under the FTP root for the server into which the
package.cab is to be sent
Account used to authenticate the FTP session
support
Collect Previous days logs? <N or Number of days><1>:
Enter FTP Server Hostname or IP Address:
Logging In to the CSACS 1120 from a Serial
and the necessary arguments, and press Enter.
Collect User Data? <Y or N>:
prompt, enter the FTP server hostname or IP
Installation Guide for the Cisco 1120 Secure Access Control Server 4.2
Working with System Data
prompt, enter and
Y
prompt, enter the number of days
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