Chapter 8 Troubleshooting; Introduction; Troubleshooting Overview - Cisco SCE8000 GBE Installation And Configuration Manual

Troubleshooting
Revised: August 23, 2010, OL-19897-02

Introduction

Your Cisco SCE8000 GBE platform went through extensive testing before leaving the factory. However,
if you encounter problems starting it, use the information in this chapter to help isolate the cause of the
problems. The procedures in this chapter assume that you are troubleshooting the initial system startup,
and that your Cisco SCE8000 GBE platform is in the original factory configuration. If you have removed
or replaced components or changed any default settings, the recommendations in this chapter might not
apply. Make sure to review the safety warnings listed in the
Information for the Cisco SCE8000 GBE
platform before using the troubleshooting procedures in this chapter.
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Troubleshooting Overview

This section describes the troubleshooting methods used in this chapter and describes how the Cisco
SCE8000 GBE platform is divided into subsystems for more efficient problem solving. If you are unable
to easily solve the problem, contact a customer service representative for assistance and further
instructions. Provide the representative with the following information:
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Table 8-1
necessary, to follow the steps to isolate problems to a specific subsystem and resolve the problem if
possible
OL-19897-02
Troubleshooting Overview, page 8-1
Troubleshooting with the User Log, page 8-12
Date you received the Cisco SCE8000 GBE
Chassis serial number
Type of software and release number
Brief description of the problem you are having
Brief explanation of the steps you have taken to isolate and resolve the problem
Maintenance agreement or warranty information
shows the general troubleshooting strategy described in this chapter. Refer to this table, as
C H A P T E R
Regulatory Compliance and Safety
document that accompanied your Cisco SCE8000 GBE
Cisco SCE8000 GBE Installation and Configuration Guide
8
8-1