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Contact Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in
one of the following ways:
On the Web, using the Service Request Manager link at:
https://support.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
NOTE:
If contacting JTAC by telephone, enter your 12-digit service request number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the
next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
Your existing service request number, if you have one
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more show commands
Your name, organization name, telephone number, fax number, and shipping address
The support representative validates your request and issues an RMA number for return of the component.
Return Procedures for the PTX10004 Chassis or
Components
IN THIS SECTION
Return Procedure Overview | 248
Locate the Serial Number on a PTX10004 Router or Component | 248
247
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