Technical Support - ICP DAS USA tM-TH8 User Manual

1.14 Technical Support

Should you encounter any problems while using the
tM-TH8 module, and are unable to find the help you need
in this manual or on our website, please contact ICP DAS
Product Support.
Email: service@icpdas.com
Website:
http://www.icpdas.com.tw/contact_us/contact_us.html
When requesting technical support, be prepared to provide
the following information about your system:
1. Module name and serial number: The serial number can
be found printed on the barcode label attached to the
cover of the module.
2. Firmware version: See Section 2.13 and 3.6.7 for
information regarding the command used to identify the
firmware version.
3. Host configuration (type and operating system)
4. If the problem is reproducible, please give full details
describing the procedure used to reproduce the problem.
5. Any specific error messages displayed. If a dialog box
with an error message is displayed, please include the
full text of the dialog box, including the text in the title
bar.
6. If the problem involves other programs or hardware
devices, please describe the details of the problem in
full.
7. Any comments and suggestions related to the problem
are welcome.
ICP DAS will reply to your request by email within three
business days.
28 tM-TH8 User Manual, Rev: A1.1 7MH-018-A11