Problems With Rf Connectivity (2415 Only) - Intermec Trakker Antares 2400 User Manual

Chapter 4— Troubleshooting and Maintenance
Problems While Configuring 802.1x Security (continued)
Problem
The terminal indicates that it is not
authenticated by emitting a high beep and
a low beep.
This error code appears on the Error
Logger screen:
0x513
The terminal indicates that it is not
authenticated by emitting a high beep and
a low beep.
This error code appears on the Error
Logger screen:
0x542

Problems With RF Connectivity (2415 only)

Problems With RF Connectivity
Problem
You are having problems with your
802.11b RF network coverage.
When you turn on the terminal after it
was suspended for awhile (10-15 minutes
or longer), the terminal can no longer send
or receive messages over the network.
You are sending and receiving information
through the network, and the terminal
appears to be operating slowly.
66
nugget
Possible Solution
The root Certificate Authority certificate on your terminal cannot
validate the server certificate.
•
Make sure your Odyssey server is using a server certificate that
matches the root certificate loaded on your terminal.
•
Verify the root certificate in the CACERT.PEM file on your
terminal's C drive.
For help, see the documentation that shipped with your Odyssey server
software.
Neither of the server certificate common names configured on your
terminal match the server certificate common name in the active server
certificate on your Odyssey server.
•
Delete both server certificate common names on your terminal to
see if you can authenticate without checking the server certificate
common name.
•
Change one or both server certificate common names on your
terminal so that they match the server certificate common names in
the active server certificate on your Odyssey server.
For help, see "Server Certificate Common Name" in Chapter 6 of the
2400 Family system manual.
If the 2415 is not communicating with other devices in the RF network,
check these possible solutions.
Solution
Make sure that the Medium Density Distribution (MDD) command
on your access point is not enabled. When MDD is enabled, the access
point distributes values for these RF coverage parameters to your
terminal: AP Density, Medium Reservation, and Microwave
Robustness. Changes made by your access point are not reflected in the
terminal menu system.
The host may have deactivated or lost your current terminal emulation
session. In a TCP/IP direct connect network, you need to turn off the
"Keep Alive" message (if possible) from the host so that the TCP
session is maintained while a terminal is suspended.
The terminal may be configured for the 5x6, 6x8, or 12x16 font type.
These font type values may cause the 241X to scroll, and therefore
operate, more slowly when it displays information on the screen.
Change the font type to a value other than 5x6, 6x8, or 12x16. For
help, see "Display Font Type" or "Display Spacing" in Chapter 6 of the
2400 Family system manual. If the terminal continues to operate
slowly, contact your local Intermec service representative for help.
39 AGaramond
Trakker Antares 241X Handheld Terminal User's Manual