Intermec Trakker Antares 2400 User Manual page 79

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Problems While Configuring 802.1x Security (continued)
Problem
The "AUTHENTICATING" message
does not appear on the screen. The
Network Connect status LED turns on,
but it does not stay on.
The "AUTHENTICATING" message
appears on the screen, but the terminal
does not emit a low beep and a high beep
to indicate that it is authenticated.
The "AUTHENTICATING" message
appears on the screen, but the terminal
does not emit a low beep and a high beep
to indicate that it is authenticated.
This error code appears on the Error
Logger screen:
0x37B
The terminal indicates that it is not
authenticated by emitting a high beep and
a low beep.
One of these error codes appears on the
Error Logger screen:
0x50A or 0x509
Trakker Antares 241X Handheld Terminal User's Manual
39 AGaramond
Possible Solution
The terminal may not be communicating with the MobileLAN access
point that you want it to communicate with. Make sure that the
network name on the terminal is the same as the network name of the
access point that you are trying to communicate with. The default
network name is "INTERMEC."
The MobileLAN access point that you are trying to communicate with
may not be communicating with the Odyssey server. Make sure your
MobileLAN access point is turned on, properly configured, and has
802.1x security enabled.
The terminal takes up to 60 seconds to authenticate; however, this
process may take longer if there is interference in RF communications.
You may need to wait for the authentication process to finish.
You may be out of range of the MobileLAN access point you are trying
to communicate with. Try moving closer to the MobileLAN access
point.
The authentication process timed out. You may be out of range of the
MobileLAN access point that you are trying to communicate with. Try
moving closer to the MobileLAN access point.
The time and date on your terminal does not fall within the range of
valid dates indicated on the server certificate. Modify the time and date
so that it falls within the range of valid dates. For help, see "Time and
Date" in Chapter 6 of the 2400 Family system manual.
If this is a recurring problem, you may want to update the
BASEDATE.TXT file on your terminal.
1
Make sure that your PC is configured with the correct date and
time and that you have BASEDATE.TXT and LOADER.EXE on
your PC. These files are available as part of the firmware upgrade
that can be downloaded at no charge from the Intermec Web site at
www.intermec.com.
2 Follow Steps 1 through 5 of the procedure To transfer applications
and files to the terminal using LOADER.EXE in Chapter 3,
"Developing and Using Applications" in the 2400 Family system
manual.
3
On your PC, type:
LOADER pathname\BASEDATE.TXT
where pathname is the path to the location of BASEDATE.TXT on
your PC.
The Loader screen appears. BASEDATE.TXT is set to the current
time and date on your PC and is transferred to your terminal.
Chapter 4— Troubleshooting and Maintenance
65