Keyboard And Mouse Failure; Usb Port Problem - Inspur NF3180A6 User Manual

If the instructions above do not resolve the problem, call Inspur Customer

Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com, and inform us of the alarm source and
detailed warning information.
7.1.9

Keyboard and Mouse Failure

Symptoms:
Neither the keyboard nor mouse is functioning.
Solutions:
1. Make sure the keyboard and/or mouse have/has been connected properly
and firmly.
2. Connect the keyboard and mouse to a laptop or a server to test if they can
function or not.
3. Power cycle the server and retest.
4. Restart the server and enter BIOS or RAID management interface to test if the
keyboard and mouse can function: If the keyboard and mouse can function in
non-OS environment, maybe there is something wrong with the USB driver of
the OS; if the keyboard and mouse cannot function in non-OS environment,
then maybe the connector on the motherboard is faulty. Call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.

7.1.10 USB Port Problem

Symptoms:
Unable to use devices with USB ports.
Solutions:
1. Make sure that the OS of the server supports USB devices.
a. Make sure the server has been installed with the correct USB driver, and try
installing the USB driver again.
b. Connect the USB device to another server to test if the device can function.
c. If the USB device cannot function, replace with a known working USB
device.
d. Power cycle the server and retest.
e. If the instructions above do not resolve the problem, call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.
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