Inspur NF3180A6 User Manual page 76

Table 9-2 Support Contact Information
Type Description
Global Global: 1-844-860-0011 / 1-760-769-1847 (English)
Hotline China: 400-860-0011 (Chinese)
Global:
China: lckf@inspur.com
Email
US**: serversupportusa@inspur.com
Korea: serversupport_kr@inspur.com
Japan: serversupport_jp@inspur.com
Service US**: http://service.inspursystems.com/login.htm
Portal*1 EU: http://eurportal.inspur.com/
RMA Services
Inspur may, at its discretion, repair or replace the defective parts. Repair or
Replacement parts may be new, used, or equivalent to new in performance and
reliability. Repaired or replaced parts are warranted to be free of defects in
material or workmanship for ninety (90) calendar days or for the remainder of the
warranty period of the product, whichever is longer.
Advance Replacement: Under the terms of Advance Replacement Service, if a
problem with customer product cannot be resolved via hotline and e-mail support
and a replacement part is required, Inspur will ship out replacement part(s) in
advance within one (1) business day. Customer should return defective part(s)
within five (5) business days after receiving the replacement(s). Inspur will cover
one-way shipment via ground.
Standard Replacement: When a hardware failure happens, customer may submit
RMA request to Inspur via e-mail or Service Portal
RMA submission, and provide an RMA number and return information that
customer may use to return for RMA service. Inspur will ship out replacement
part(s) within one (1) business day after receiving the defective part(s) and cover
one-way shipment via ground.
serversupport@inspur.com
. Inspur will review and approve
*1
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Support
Window
24 × 7 × 365
24 × 7 × 365
Local business
hours 9AM to
6PM
Monday to
Friday
**US: PST
(GMT -8)
Local business
hours 9AM to
6PM
Monday to
Friday
**US: PST
(GMT -8)