Alcatel-Lucent ALE M3 Administrator's Manual page 213

The following shows configuration for an ACD key.
<setting id="ProgramKey4Type" value="42"/>
<setting id="ProgramKey4Label" value="ACD"/>
After provisioning, an ACD key is available on the phone, and you can press the ACD key to log into the
ACD system.
12.12.2 ACD Configuration Parameters
The following table lists the parameters you can use to configure ACD function.
Note: X means account ID and it can be number 1~8 for M3/M5/M7, and 1-20 for M8.
Parameter AccountXAcdEnable
Description It enables or disables Acd feature for account.
false - disable
Permitted
Values
true - enable
Default false
Parameter FeatureAcdAutoAvailableEnable
It enables or disables the IP phone to automatically change the status of the ACD
Description
agent to available after the designated time.
false - disable
Permitted
Values
true - enable
Default false
Features → ACD → ACD Auto Available Enable
Web UI
Parameter FeatureAcdAutoAvailableTimeout
It configures the interval (in seconds) for the status of the ACD agent to be
Description
automatically changed to available.
Permitted
NUMERIC[0,120]
Values
Default 60
Features → ACD → ACD Auto Available Timeout (0~120s)
Web UI
Parameter AccountXAcdInitialState
ALE M3-M5-M7-M8 DeskPhones Administrator Guide
config.xml
config.xml
config.xml
config.xml
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