Alcatel-Lucent ALE M3 Administrator's Manual
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Alcatel-Lucent ALE M3 Administrator's Manual

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ALE M3-M5-M7-M8 DeskPhones
Administrator Guide
ALE M3-M5-M7-M8 DeskPhones Administrator Guide
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Summary of Contents for Alcatel-Lucent ALE M3

  • Page 1 ALE M3-M5-M7-M8 DeskPhones Administrator Guide ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 2 Trademark Notice The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE China. Copyright Notice The copyright of any content (including but not limited to data, text, graphics, images, sound or video, etc.) provided in this document belongs to ALE China.

  • Page 3: Table Of Contents

    5.7 HTTPS Peer Verification...................... 59 5.8 Encrypting and Decrypting Files ..................59 Directory ..........................60 6.1 Local Directory ........................60 6.2 Lightweight Directory Access Protocol (LDAP) ..............62 6.3 External Directory ........................ 65 6.4 Directory Search Settings ....................68 ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 4 10.8 Anonymous Call Rejection ....................103 10.9 Call Number Filter ......................103 10.10 IP Address Call ......................104 10.11 Auto Answer ........................105 10.12 Call Waiting ........................105 10.13 Do Not Disturb (DND) ....................106 ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 5 12.2 X-party Conference ......................191 12.3 Hot Desking ........................194 12.4 Intercom .......................... 196 12.5 Push-To-Talk ........................200 12.6 Voicemail ......................... 200 12.7 BLF..........................202 12.8 Call Pickup ........................204 12.19 Call Park & Retrieve ...................... 208 ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 6 13.1 Log Collection ........................218 13.2 Resetting Device to Factory Settings ................223 13.3 One Key Reboot ......................224 13.4 Network Diagnostics ......................225 13.5 Packets Capture via PC port.................... 225 13.6 Screen Capture ....................... 226 ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 7: Introduction

    1. Introduction The ALE M3-M5-M7-M8 DeskPhones Administrator Guide provides general guidance on setting up phone network, provisioning and managing phones. This guide is not intended for end users, but for administrators with experience in networking who understand the basics of open SIP networks and VoIP endpoint environments.

  • Page 8: Phone Network

    DynamicAlcatel Default Dynamic Network → IP parameters → DHCP Mode Web UI Menu → Advanced Setting (default password: 123456) → Network → IP Config → IPv4 Phone UI Settings → IPv4 Mode Parameter DeviceNetworkIpAddress config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 9 IPv4 Address Values Default Blank Network → IP parameters → DNS1 Web UI Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv4 Phone UI Settings → DNS1 Parameter DmEnetcfgDns2 config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 10 Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv6 Phone UI Settings → IP Network → IP Parameters → IPv6 → IP Address Web UI Note: Only the M8 phone supports the IPv6 configuration in phone web. Parameter DeviceNetworkIpv6PrefixLen config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 11 Note: It works only if “DeviceNetworkIpStackMode” is set to IPv6, and Description "DeviceNetworkIpv6DhcpMode" is set to Static. Permitted IPv6 Address Values Default Blank Menu → Advanced (default password: 123456) Setting → Network → IP Config → IPv6 Phone UI Settings → DNS2 ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 12: Dhcp Options For Ipv4

    Provision URL Option 43 → Option 67 Provision URL DNS server Option 6 Hostname Option 12 Domain name Option 15 SNTP Server Option 42 802.1Q VLAN ID. Option 132 802.1p LAYER 2 Priority Option 133 ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 13 DHCP option 42 is used to specify a list of NTP servers available to the client by IP address. The following table lists the parameters you can use to configure DHCP option 42 for NTP server address. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 14 London: GMT0BST1,M3.5.0/1:00:00,M10.5.0/2:00:00 • Los Angeles: PST8PDT,M3.2.0/2:00:00,M11.1.0/2:00:00 • New Zealand: NZST-12NZDT,M9.5.0/2:00:00,M4.1.0/3:00:00 2.2.8 VCI Definition You can define the VCI by the parameter below in the configuration file: Parameter DeviceNetworkVciValue config.xml Description It configures the phone VCI information. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 15: Dhcp Options For Ipv6

    IP phones perform an update and reboot. This allows the IP phones to plug into any switch, obtain their VLAN IDs, and then start communications with the call control. The following table lists the parameters you can use to configure LLDP. Parameter DeviceNetworkLldpVlanEnable config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 16 - disable Default false → → Web UI Network IP Parameters PC VLAN Menu → Advanced Setting (default password: 123456) → Network → IP Config → Vlan Phone UI → Data Vlan Config → Use VLAN ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 17: Wi-Fi

    You can configure the priority of AP by pressing the “Move up” or “Move down” button as indicated in the following screenshots. The phones also provide the Wi-Fi status showing the information of currently connected Wi-Fi. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 18 2 - Wired preferentially Default Note: For the M8 phone, the default value is 2. Parameter DeviceWifi[1-5]Ssid config.xml Description It configures the AP SSIDs. Permitted Strings Values Default Blank Basic Setting → Wi-Fi → Wi-Fi Manager Phone UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 19 4 - 4 5 - 5 Default Basic Setting → Wi-Fi → Wi-Fi Manager Phone UI Network → Wi-Fi Web UI The M8 phone supports configuring the Wi-Fi feature on phone WBM (Network → Wi-Fi). ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 20: Network Address Translation (Nat)

    Account → Advanced → Rport Web UI 2.7 Internet Port and PC Port The ALE Myriad Series phones support two Ethernet ports: Internet port and PC port. You can enable or disable the PC port on the IP phones. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 21 Menu → Advanced Setting (default password: 123456) → Network → Ethernet → LAN → Phone UI LAN duplex Parameter DeviceNetworkPcAutoEnable config.xml Description It configures the transmission method for PC port. false - disable Permitted Values true - enable ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 22: Openvpn

    /config/cert/openvpn/ ca.crt client.crt Client certificate /config/cert/openvpn/client.crt client.key Private key of the client /config/cert/openvpn/client.key 2.8.2 OpenVPN Configuration You can configure the OpenVPN feature via the Web UI path: Network → OpenVPN for the ALE Myriad Series phones. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 23: Quality Of Service (Qos)

    VoIP can guarantee high-quality QoS only if the voice and the SIP packets are given priority over other kinds of network traffic. IP phones support the 802.1P/DiffServ model of QoS. Voice QoS ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 24: Authentication

    The ALE Myriad Series phones support the following protocols for 802.1X authentication: • EAP-MD5 • EAP-TLS (requires Device and CA certificates, requires no password) You can configure the 802.1x feature via Phone UI path: Menu → Advanced Setting (default password: 123456) → Network → 802.1x ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 25: Device Management

    Reboot Used for rebooting CPE. Used for downloading a file from the server. Supported file types: Download • Firmware Image • Configuration File Used for uploading a file to the server. Upload Supported file types: ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 26 Web UI Parameter DeviceTr069AcsPwd config.xml Description It configures ACS account password. Permitted String within 64 characters Values Default easycwmp Provision → TR069 → ACS Password Web UI Parameter DeviceTr069AcsPeriodicEnable config.xml Description It enables ACS Periodic informing. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 27 DeviceTr069StunServerAddress config.xml Description It configures STUN server address. Permitted IP address or domain name Values Default stun.l.google.com Provision → STUN → STUN Server Address Web UI Parameter DeviceTr069StunServerPort config.xml Description It configures STUN server port. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 28 Permitted Integer from 1024 to 65535 Values Default 19302 Provision → STUN → STUN Server Port Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 29: Phone Provisioning

    When you log into the web user interface successfully, the phone status is displayed on the first page of the web user interface. You can click the navigation bar to customize or click Log Out to log out of the web user interface. The following shows an example of navigating to Setting → General: ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 30 Network → Web Server Web UI Menu → Advanced Setting (default password: 123456) → Network → Web Server Phone UI Parameter DeviceNetworkHttpsEnable config.xml Description It enables or disables the https protocol to access the web interface. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 31: Phone User Interface

    Device Config file is named after the device model of the IP phone. For example, if the device model of an IP phone is M7, the name of Device CFG file is config.M7.xml. It contains common parameters that affect the same model IP phones. The Device CFG file has a fixed name for each phone model. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 32: Eds (Easy Deployment Server)

    Note: If the phone downloads a configuration file in wrong format during the auto provisioning process, parsing fails, and the phone will continue auto provisioning process. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 33 Flow Chart 3.6.2 Relative Path of Configuration File The following table lists the parameters which you can use for configuring the customized configuration file. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 34 It provides a clearer definition of some behaviors of the phone when there are network issues and can also improve the efficiency of the auto provisioning process. The following table lists the parameters you can use to configure the settings of timeout in auto provisioning process. Parameter DeviceNetworkConnectExpiredTime config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 35 The following table lists the parameter you can use to configure the settings for multistage request mechanism. Parameter DeviceProvisionImmediateUpdateTimes config.xml It configures the times of auto provisioning the phone executes if the phone gets the new Description auto provisioning URL. Permitted Integer from 0 to 20 Values Default ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 36: Keeping User's Personalized Settings After Auto Provisioning

    - enable Default false Parameter DeviceProvisionUserConfigSyncPath config.xml It configures the URL for uploading/downloading the <MAC>-local.xml file. Description Note: It works only if “DeviceProvisionUserConfigSyncEnable” is set to true (Enabled). Permitted URL within 511 characters Values Default Blank ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 37: Supported Provisioning Server Discovery Methods

    The following table lists the parameters you can use to configure DHCP provisioning. Parameter DeviceProvisionDHCPEnable config.xml Description It enables or disable DHCP option for acquiring auto provisioning server URL. false - disable Permitted Values true - enable Default true Provision → Auto Provision Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 38 Configure the auto provisioning URL on phone user interface by path: Menu → Advanced Setting (default password: 123456) → Auto Provision • Configure the auto provisioning URL via the Web UI path: Provision → Auto Provision ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 39 Parameter DeviceProvisionServerUsername config.xml Description It configures the username used for http authentication. Permitted Strings Values Default Blank Provision → Auto Provision Web UI Menu → Advanced Setting (default password: 123456) → Auto Provision Phone UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 40 Configure the auto provisioning polling settings by parameters. The following table lists the parameters you can use to configure polling mechanism. Parameter DeviceProvisionPollingByIntervalEnable config.xml Description It enables or disables configuration file polling periodly. false - disable Permitted Values true - enable ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 41 “DeviceProvisionPollingByWeekdaysEnable” is true. 0,1,2,3,4,5,6 or a combination of these digits 0 - Sunday 1 - Monday 2 - Tuesday Permitted Values 3 - Wednesday 4 - Thursday 5 - Friday 6 - Saturday Default 0123456 ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 42 Provision → Auto Provision Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 43: Firmware Upgrade

    Before upgrading firmware, you need to know the following: • Do not close and refresh the browser when the IP phone is upgrading firmware. • Do not unplug the network cables and power cables when the IP phone is upgrading firmware. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 44: Firmware Upgrade Via Usb Disk

    Step 6: During step 1 of initialization process, pressing “4”+”7”+”8”+”*” keys at the same time. Release all keys until all the LEDs are lighting on. • Step 7: Phone will reboot and start upgrading process. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 45: Security Features

    Values Default admin Parameter DeviceSecurityUserPwd config.xml Description It configures the password of the user Permitted String of 3 to 32 characters Values Default user Parameter DeviceSecurityVarPwd config.xml Description It configures the password of the var ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 46 X2 is used for defining the access permission. 2 means the configuration item is read-only for X1 and higher access levels, the highest is always writable. 1 means the configuration item is read- only for X1 access level ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 47 Note: The phone user interface currently does not support read-only (R), only writable-read (WR) or hidden (N). Customizing UserAccessPermission.xml You can contact you interface person of Alcatel-Lucent Enterprise for the template file “UserAccessPermission.xml”. Web User Interface The following parameters show the configuration for the web user interface in the UserAccessPermission.xml file for reference.
  • Page 48 When logging in the web user interface with user access level, the web user interface will be displayed as follows: When logging in the web user interface with var access level, the web user interface will be displayed as follows: ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 49 When logging in the web user interface with admin access level, the web user interface will be displayed as follows: ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 50 Example: Configuration items in the UserAccessPermission.xml for call forward menu and its submenu settings for phone user interface: <?xml version="1.0" encoding="UTF-8" ?> <settings> <setting id="MMIFeatureForward" value="0" override="true"/> <setting id="MMIFeatureAlwaysForward" value="0" override="true"/> <setting id="MMIFeatureBusyForward" value="1" override="true"/> <setting id="MMIFeatureNoAnswerForward" value="2" override="true"/> ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 51 When logging in the phone user interface with var access level, the access permission of each submenu is displayed as follows: No answer forward submenu is hidden for var access level. When logging in the phone user interface with admin access level, the access permission of each submenu is displayed as follows: ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 52 3. Enter the password in the Password field. 4. Press the Save soft key to accept the change. You will have corresponding permissions of the phone user interface when logging in with different access levels. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 53: Auto Logout

    It configures the emergency phone numbers when screen is locked. Permitted Numeric Values Default 112,911,110 Setting → Phone Lock → Emergency Call Web UI 5.3.2 Phone Lock Configuration The following table lists the parameters you can use to configure the phone lock. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 54: Transport Layer Security (Tls)

    (MAC) algorithms used to negotiate the security settings for network connection using the TLS/SSL network protocol. The ALE Myriad Series phones support the following cipher suites: • DHE-RSA-AES256-SHA • DHE-DSS-AES256-SHA • AES256-SHA • EDH-RSA-DES-CBC3-SHA • EDH-DSS-DES-CBC3-SHA • DES-CBC3-SHA • DES-CBC3-MD5 • DHE-RSA-AES128-SHA • DHE-DSS-AES128-SHA ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 55 Common Name Validation feature enables the IP phone to mandatorily validate the common name of the certificate sent by the connecting server. The Security verification rules are compliant with RFC 2818. The ALE Myriad Series phones trust the following CAs by default: • entrust_g2_ca.pem • CybertrustPublicSureServerSVCA.pem • SFSRootCAG2.pem ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 56 DigiCertAssuredIDRootG2.pem • TCTrustCenterClass2CAII.pem • GeoTrust_Universal_CA.pem • StartComCertificationAuthority.pem • entrust_2048_ca.pem • DigiCertAssuredIDRootCA.pem • VeriSign_Class_3_Public_Primary_Certification_Authority_G5.pem • letsencryptauthorityx1.pem • thawte_Primary_Root_CA_G3_SHA256.pem • VeriSign_Class_4_Public_Primary_Certification_Authority_G3.pem • VeriSign_Universal_Root_Certification_Authority.pem • thawte_Primary_Root_CA_G2_ECC.pem • VeriSign_Class_3_Public_Primary_Certification_Authority_G3.pem • TCTrustCenterUniversalCAI.pem • AmazonRootCA1.pem • comodorsacertificationauthority.pem • VeriSign_Class_2_Public_Primary_Certification_Authority_G3.pem • DigiCertGlobalRootG3.pem ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 57: Secure Real-Time Transport Protocol (Srtp)

    Web UI 5.5 Secure Real-Time Transport Protocol (SRTP) Secure Real-Time Transport Protocol (SRTP) encrypts the audio streams during VoIP phone calls to avoid interception and eavesdropping. The parties participating in the call must enable SRTP feature ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 58 The following table lists the parameters you can use to configure the SRTP. Parameter SIPGroup1SrtpWorkingMode config.xml Description It configures whether to use voice encryption service. 0 - None 1 - Best effort Permitted Values 2 - Strict 3 - 0SRTP Default ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 59: Ssh Activation

    Parameter DeviceSecurityEncryptionAesKey config.xml Description It configures the plaintext AES key for encrypting/decrypting the config/config.xml file. Permitted string Values Default Blank Menu → Advanced Setting (default password: 123456) → Auto Provision → AES Key Phone UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 60: Directory

    Specify the office number mobile_number Specify the mobile number other_number Specify the other number Contact Specify a registered line for this contact for calling. Valid Values: 1~15/1~8; line The ALE Myriad Series phones support 8 accounts. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 61 On the ALE Myriad Series phones, you can upload multiple contacts by a contact file at the same time. The following table lists the parameters you can use to upload the local contact files and resource. Parameter LocalContactUploadUrl config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 62: Lightweight Directory Access Protocol (Ldap)

    LDAP attribute is made up from given name commonName joined to surname. surname Last name or family name distinguishedName Unique identifier for each entry Domain component company Office phone number telephoneNumber Company or organization name mobile mobilephoneNumber Mobile or cellular phone number ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 63 Contact Manager → LDAP → LDAP Fields Mapping Web UI Parameter LdapFilter config.xml Description It configures LDAP searching rules. Permitted String within 99 characters Values Default (|(givenName=*%1*)(sn=*%1*)) Contact Manager → LDAP → LDAP Filter Web UI Parameter LdapUserName config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 64 Web UI Parameter LdapCallQueryEnable config.xml Description It enables or disables LDAP query during call. false - disable Permitted Values true - enable Default false Contact Manager → LDAP → LDAP Call Query Enable Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 65: External Directory

    When the deskphone is pairing a cellphone, the cellphone will prompt you whether to enable contact synchronization rights. If agreed, the desktop phone will synchronize contacts automatically. If not, the phone won’t synchronize contacts after being paired. ➢ Synchronizing automatically ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 66 ➢ Synchronizing manually Synchronizing is ongoing. Synchronizing is done. Special directory group “External Directory” for cellphone. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 67 For M8, after pairing process, user can go into the below phone UI to enable or disable synchronizing BT contacts, select the paired cellphone, press detail, and then enable/disable sync BT contacts. Menu → Basic Setting → Bluetooth → Paired Bluetooth Device ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 68: Directory Search Settings

    Description It configures whether to enable or disable the periodic update mode. false - disable Permitted Values true - enable Default false Contact Manager → Remote Phone Book → Periodically Update Enable Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 69: Contact Backup

    If the contact file exists on the server, it will be overwritten. The IP phone will request to download the contact.<MAC>.file according to its MAC address from the server during auto provisioning. The following table lists the parameters you can use to back up the local contacts. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 70: Blacklist

    The lists include Local Directory by default. You can add the desired lists to directory list using a config file (config.xml) or the Web UI. The following table lists the parameters you can use to configure directory list. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 71: Favorite Contacts

    User can mark local contacts as favorite contacts when this feature enabled. The favorite contacts will be stored in the Favorites directory and the phone will automatically assign Speed Dial keys for these favorite contacts. The following images show three favorite contacts: In the Favorites directory: On the idle screen: ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 72: History List Display In Web Ui

    1 - Generate speed dial key for favorite contact automatically Default 6.10 History List Display in Web UI On the Web UI the user can check the call history of the phone via path: Contact Manager→History. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 73: Audio Features

    Wav file 200kb, zip file 1.2M 7.3.2 Ringtone Configuration The following table lists the parameters you can use to configure ringtone. Parameter SettingRingInternal config.xml It configures internal call ring melody. Description Permitted String (within 511 Characters) Values ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 74 Default Setting → Ringing → Beeps Before Ringing Web UI Basic Setting → Sound → Ringing → Beep Phone UI Parameter SettingRingtoneUploadUrl config.xml Description It configures the URL that phone can download the custom ringtone. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 75 When deleting a ringtone by config file you can either enter the ringtone name to delete the customized ringtone from the phone or enter “/all” to delete all customized ringtones. • Upload/Delete custom ringtone(s) through WEB Login in the phone web interface, go to Settings → Ringing → Custom Melody: ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 76: Distinctive Ring Tones

    It configures internal call ring melody X. The X can be 1-10. Cold river Disco Neture Street dance Xylofun Sunrise Doing Doing Baby piano Permitted Values Transatlantic Moon Light Submarine Classic Jazzy Party Orchid Default Blank ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 77 The following table identifies the corresponding ring tone: Ring Tone Ring Tone Value of N (features.alert_info_tone = 1) (features.alert_info_tone = 0) Bellcore-dr0 ring00 Bellcore-dr1 ring01 Bellcore-dr2 ring02 Bellcore-dr3 ring03 Bellcore-dr4 ring04 Bellcore-dr5 ring05 Bellcore-dr6 ring06 Bellcore-dr7 ring07 Bellcore-dr8 ring08 ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 78 Alert-Info: ringtone-Ring2.wav Alert-Info: ringtone-2;x-line-id=1 Alert-Info: MyMelody2 Alert-Info: MyMelodyRing2.wav Alert-Info: MyMelody2;x-line-id=1 The following table identifies the corresponding local ring tone: Value of N Ring Tone ring00 ring01 ring02 ring03 ring04 ring05 ring06 ring07 ring08 ring09 ring10 ring11 ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 79: Ringer Device

    When receiving a message, the IP phone will play a warning tone. You can customize tones or select specialized tone phones (varying from country to country) to indicate different status of the IP phone. 7.6.1 Supported Country Tones The default country tone is UK. Available list as follows: • ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 80 8 - US Permitted 9 - Hungary Values 10 - Czec 11 - Slovakia 12 - Slovenia 13 - Estonia 14 - Poland 15 - Lithuania 16 - Latvia 17 - Turkey 18 - Greece ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 81: Audio Codecs

    The following table lists the audio codecs supported by each phone model: Phone Model Supported Audio Codecs Default Audio Codecs Myriad Series pcmu;pcma;g729AB;g722;iLBC;opus pcmu;pcma;g729AB;g722;iLBC 7.7.2 Audio Codecs Configuration The following table lists the parameters you can use to configure the audio codecs. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 82: Packetization Time (Ptime)

    The following table summarizes the valid values of PTime for each audio codec: Codec Packetization Time (Minimum) Packetization Time (Maximum) G722 10ms 40ms PCMA 10ms 40ms PCMU 10ms 40ms G729 10ms 80ms iLBC 20ms 30ms ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 83: Early Media

    These noises, when transmitted to remote participants, can be very distracting. It is enabled on the ALE Myriad Series phones by default. 7.10.3 Background Noise Suppression (BNS) Background noise suppression (BNS) is designed primarily for hands-free operation and reduces background noise to enhance communication in noisy environments. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 84: Dtmf

    • SIP INFO - DTMF digits are transmitted by SIP INFO messages. DTMF digits are transmitted by the SIP INFO messages when the voice stream is established after a successful SIP 200 OK-ACK ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 85: Voice Quality Monitoring (Vqm)

    Voice quality monitoring feature allows the IP phones to generate various quality metrics for listening quality and conversational quality. These metrics can be sent to a specific server in RTCP-XR packets. These metrics can also be sent in SIP PUBLISH messages to a central voice quality report collector. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 86: Suppress Dtmf Display

    It enables or disables the IP phone to suppress the display of DTMF digits during an Description active call. false - disable Permitted Values true - enable Default false Parameter FeatureDtmfHideDelay config.xml Description The DTMF number will be hidden after a few seconds. Permitted [0,5] Values Default ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 87: Multiple Sip Accounts

    The ALE Myriad Series phones support registering multiple accounts on a phone, each account requires an extension or phone number. 8.1.1 Supported Accounts The ALE M3/M5/M7 DeskPhones support 8 accounts maximum, and M8 supports 20 accounts maximum. 8.1.2 SIP Accounts Registration Configuration The following table lists the parameters you can use to register SIP accounts: Note: X means account ID.
  • Page 88 Menu → Advanced Setting (default password: 123456) → Account → AccountX → Sip Phone UI server1 Parameter AccountXServer1Port config.xml Description It configures the port of SIP server. Permitted Integer from 0 to 65535 Values Default 5060 ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 89 It enables or disables the IP phone to add “user=phone” to the SIP header of the INVITE Description message. false - disable Permitted Values true - enable Default false Account → Advance → Send User=Phone Web UI Parameter AccountXServerType config.xml Description It configures the type of the SIP server. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 90: Server Redundancy

    It configures the IP address or domain name of the secondary server in which the account Description X is registered. Permitted String within 256 characters Values Default Blank Account → Basic → Secondary SIP Server Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 91: Sip Server Name Resolution

    NAPTR pointer and transport protocol (UDP, TCP and TLS), the SRV query on the record returned from the NAPTR for the target domain name and the port number, and the A query for the IP addresses. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 92 3 - DNS NAPTR Values Note: If no server port is given, the IP phone performs the DNS NAPTR and SRV queries for the service type and port. Default Account → Basic → Transport Mode Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 93: Call Log

    Parameter CallHistorySave config.xml It enables or disables the IP phone to save the call logs (for missed calls, placed calls, Description and received calls). Permitted 0 - Not save Values 1 - Save all Default ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 94: Call Features

    Parameter AccountXDialingRuleMinNumberLength config.xml Description It configures the minimum length of number for accountX. Permitted Integer from 0 to 120 Values Default Blank Setting → Dialing Rule → Min Number Len Web UI Parameter AccountXDialingRuleExternalPrefixExceptions config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 95 If a number entered matches no string - an impossible match - you can specify the phone’s behavior. You can specify the digit map timeout, the period of time before the entered number is dialed out. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 96 “235x!” would match “2351”, “2352”, “2353”, and so on. The number starting with 235 will be blocked to dial out. 10.1.2.2 Digit Map for All Accounts Configuration The following table lists the parameters you can use to configure all accounts digit map: Parameter DigitMapEnable config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 97 It enables or disables the digit map to be applied to the numbers that you want to Description forward to when performing call forward. Permitted true - enable Values false - disable Default true Parameter DigitMapInManualEnable config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 98 Values false - disable Default true Parameter AccountXDigitMapInDirectoryEnable config.xml It enables or disables the digit map to be applied to the numbers dialed from the Description directory. Permitted true - enable Values false - disable ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 99: Hotline

    Permitted String within 32 characters Values Default Blank Features → Hotline → Hotline Number Web UI Menu → Features → Hotline → Number Phone UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 100: Recall

    The following table lists the parameter you can use to speed dial configuration: Note: X means programmable key ID and it can be number 1~20 for M3,1~28 for M5/M7 and 1-36 for M8. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 101: Call Timeout

    The following table lists the parameter you can use to configure the auto dial out timer. Parameter FeatureAutoDialOutTimer config.xml It configures the timer when the phone dials out the number after inputting the last Description digit. Permitted Integer from 0 to 18 Values Default ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 102: Anonymous Call

    Note: The parameter AccountXAnonymousCallEnable must set to false, the phone will send the off code to server. Permitted String within 32 characters Values Default Blank Account → Advanced → Anonymous Call Off Code Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 103: Anonymous Call Rejection

    Phone UI 10.9 Call Number Filter Call number filter feature allows an IP phone to filter designated characters automatically when dialing. The following table lists the parameters you can use to configure call number filter. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 104: Ip Address Call

    Note: The parameter can only control the incoming IP address call. If you want to Description make an outgoing IP address call, you should set the parameter "SIPIpCallEnable" to true. Permitted true - enable Values false - disable Default false ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 105: Auto Answer

    It enables or disables the IP phone to play the call waiting tone when the IP phone Description receives an incoming call during a call. Note: It works only if “SIPMaxCall” is set to 2 (Enabled). 0 - disable Permitted Values 1 - enable Default ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 106: Do Not Disturb (Dnd)

    After you choose a DND mode, you can configure DND feature for all lines or a specific line. It depends on the DND mode: • Phone (default): DND feature is effective for all lines. • Custom: DND feature can be configured for a specific line or multiple lines. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 107 Note: It works only if “FeatureDndMode” is set to 0 (Phone). Permitted String within 32 characters Values Default Blank Features → DND → Off Code Web UI Phone UI Menu → Features → DND → Off Code ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 108 DND synchronization feature provides the capability to synchronize the status of the DND features between the IP phone and the server. If the DND is activated in Phone mode, the DND status changing locally will be synchronized to registered default accounts on the server. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 109 It enables or disables the IP phone to display a large DND icon on the idle screen. Description Note: It works only if “FeatureDNDPromptMode” is set to 1 (Enabled). 0 - default mode Permitted Values 1 - strong prompt mode Default ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 110: Call Forward

    Menu → Features → Call Forward → Always Forward → Always Forward Phone UI Parameter FeatureImmFwdNumber config.xml It configures the destination number of the always forward on a phone basis. Description Note: It works only if “FeatureFwdMode” is set to 0 (Phone). ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 111 “FeatureBusyFwdNumber”) when the callee is busy. Default false Features → Forward → Busy FWD → On/Off Web UI Menu → Features → Call Forward → Busy Forward → Busy Forward Phone UI Parameter FeatureBusyFwdNumber config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 112 Menu → Features → Call Forward → No reply Forward → No Reply Forward Phone UI Parameter FeatureNoReplyFwdNumber config.xml It configures the destination number of the no answer forward feature on a phone basis. Description Note: It works only if “FeatureFwdMode” is set to 0 (Phone). ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 113 10.14.4 Call Forward in Custom Mode Configuration The following table lists the parameters you can use to configure call forward in Custom mode. Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 114 String within 32 characters Values Default Blank Features → Forward → Off Code (under Immediate FWD) Web UI Menu → Features → Call Forward → Always Forward → account ID → Off Code Phone UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 115 String within 32 characters Values Default Blank Features → Forward → Off Code (under Busy FWD) Web UI Menu → Features → Call Forward → Busy Forward → account ID → Off Code Phone UI Parameter AccountXNoReplyFwdEnable config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 116 String within 32 characters Values Default Blank Features → Forward → Off Code (under No Reply FWD) Web UI Menu → Features → Call Forward → No Reply Forward → account ID → Off Code Phone UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 117 But if the forward status of the specific account is changed on the server, the forward status locally will be changed. The IP phone support 2 methods to synchronize the status of the call forward between the IP phone and the server. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 118: Dnd & Fwd Synchronization

    DND. Description Note: It only works when FeaturedDndMethod is set to 1 (Phone mode) or AccountXDndMethod is set to 1 (Custom mode). false - disable Permitted Values true - enable Default false Parameter AccountXDndShareLineSyncServerEnable config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 119: Multiple Call Appearances

    When you place an active call on hold or the call is held by remote party, a call hold tone or held tone alerts you after a specific period of time that a call is still on hold or is still held by the remote party. You can configure the call hold tone and held tone. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 120 If it is set to 3 (3s) and “FeaturePlayHoldToneDelay” is set to 30 (30s), the IP phone will Description begin to play a hold tone after you place a call on hold for 30 seconds, and repeat the call hold tone every 3 seconds. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 121 When party A is in an active call with party B, party A can Hold this call by pressing “Hold”. Then, party B will be held on. Party A can resume this call by pressing “Retrieve”. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 122: Call Mute

    REFER method with Replaces in the Refer-To header. 10.19.1 Call Transfer Configuration The following table lists the parameters you can use to configure call transfer. Parameter TelephonyTransferAllowed config.xml Description It enables or disables the transfer feature of the IP phone. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 123 It configures the transfer mode for a programmable key. When the user presses the DSS Description Key during a call, the programmable key behavior depends on the transfer mode. false - disable Permitted Values true - enable Default false ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 124: Conference

    For network conference, if any party leaves the conference, the remaining parties are still connected. The following table lists the parameter you can use to configure network conference. Note: X means account ID. It can be number 1~8 for M3/M5/M7, and 1-20 for M8. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 125: Keep Mute

    The IP phone redials the last dialed number at regular intervals till the callee answers the call. Permitted Integer from 1 to 10 Values Default Features → General → Auto Redial Times (1~10) Web UI Menu → Features → Auto Redial Phone UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 126: Usb Recording

    - disable Permitted Values true - enable Default false Setting → General → Confidential Dial Enable Web UI Parameter FeatureConfidentialDialPrefix config.xml Description It configures the prefix of the number that needs to be partially displayed. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 127: Multicast Paging

    It configures the name of the multicast paging group to be displayed in the paging list. Description It will be displayed on the phone screen when placing the multicast paging calls. Permitted String within 64 characters Values Default Blank Features → Multicast Paging → Paging List Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 128 Features → Multicast Paging → Listening List Web UI 10.25.3 Multicast Paging Settings You can configure some general settings for multicast paging, for example, specify a codec, and configure the volume and audio device for listening to a paging call. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 129 It configures the priority of the voice call (a normal phone call rather than a multicast Description paging call) in progress. Permitted 0-25 Values Default Features → Multicast Paging → Paging Barge Web UI Parameter MulticastReceiveIgnoreDndPriority config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 130: Action Url

    An HTTP or HTTPS GET request may contain a variable name and a variable value, separated by “=”. Each variable value starts with $ in the query part of the URL. The valid URL format is: http(s)://IP address of server/help.xml?variable namee=$ variable value. The variable name can be customized by users, while the ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 131 Immediate Forward Enabled URL for all accounts; When the forward mode is Custom, the phone only sends the action URL for the corresponding account. Immediate Forward Disabled When the IP phone disables the always forward. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 132 Idle To Busy When the state of the IP phone changes from idle to busy. Busy To Idle When the state of phone changes from busy to idle. Autop Start When the IP phone starts auto provisioning. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 133 The display name of the callee when the IP phone receives an incoming call. The display name of the callee when the IP phone places a call. $display_remote The display name of the caller when the IP phone receives an incoming call. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 134 Web UI Parameter ActionUrlUnregistered config.xml Description It configures the action URL the phone sends after an account is unregistered. Permitted URL within 511 characters Values Default Blank Features → Action URL → Unregistered Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 135 ActionUrlOutgoingCall config.xml Description It configures the action URL the phone sends when placing a call. Permitted URL within 511 characters Values Default Blank Features → Action URL → Outgoing Call Web UI Parameter ActionUrlCancelOutgoingCall config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 136 ActionUrlCallTerminated config.xml Description It configures the action URL the phone sends when terminating a call. Permitted URL within 511 characters Values Default Blank Features → Action URL → Call Terminated Web UI Parameter ActionUrlDNDEnabled config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 137 It configures the action URL the phone sends when the busy forward feature is Description deactivated. Permitted URL within 511 characters Values Default Blank Features → Action URL → Busy Forward Disabled Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 138 Blank Features → Action URL → Blind Transfer Web UI Parameter ActionUrlAttendedTransfer config.xml It configures the action URL the phone sends when performing an attended/semi-attended Description transfer. Permitted URL within 511 characters Values Default Blank ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 139 Web UI Parameter ActionUrlCallUnhold config.xml Description It configures the action URL the phone sends when resuming a hold call. Permitted URL within 511 characters Values Default Blank Features → Action URL → Call Resume Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 140 Web UI Parameter ActionUrlAutopStart config.xml Description It configures the action URL the phone sends when starting auto provisioning. Permitted URL within 511 characters Values Default Blank Features → Action URL → Autop Start Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 141 Features → Action URL → VPN IP Web UI Parameter ActionUrlReboot config.xml Description It configures the action URL the phone sends when start to reboot. Permitted URL within 511 characters Values Default Blank Features → Action URL → Reboot Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 142: Action Uri

    IP address for action URI. When the IP phone receives a GET request from the trusted IP address for the first time, the phone screen prompts the message “Allow remote control?”. Press the “OK” soft key on the phone to allow remote control. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 143 The valid URI format is shown below: http(s)://<phoneIPAddress>/servlet?key=variable value[;variable value]. Variable values are separated by a semicolon from each other. Note: For M8, (F_) CONFERENCE/ F_ CONFERENCE_ LONGPRESS are replaced by (F_) HEADSET/ F_ HEADSET_ LONGPRESS. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 144 Set dnd on DND_OFF Set dnd off ANSWER/ASW Answer a call ATrans=xxx Perform a semi-attended/attended transfer to xxx. BTrans=xxx Perform a blind transfer to xxx CallWaitingOn Activate the call waiting feature CallWaitingOff Deactivate the call waiting feature ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 145 Multiple addresses are separated by commas. For discontinuous IP addresses, multiple IP addresses are separated by commas. Description For continuous IP addresses, the format likes *.*.*.* and the “*” stands for the values 0~255. Note: It works only if “FeatureActionUriEnable” is set to true (Enabled). ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 146 IP address Permitted Blank - The phone will reject any HTTP GET request. Values Any - The phone will accept and handle HTTP GET requests from any IP address. Default Blank ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 147: Phone Customization

    20 - Finland 21 - Icelandic 22 - Chinese_simplified 23 - Chinese_traditional 24 - Korean 25 - Japanese 26 - Arabic 27 - Hebrew 28 - Russian Default Menu → Basic Setting → Language Phone UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 148: Screen Saver

    It configures the time (in seconds) to wait in the idle state before the screen saver starts. 60-1min 120-2min 300-5min 600-10min Permitted 1800-30min Values 3600-1h 7200-2h 10800-3h 21600-6h Default 300-5min Display → Timeout Web UI Menu → Basic Setting → Display Phone UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 149: Backlight Of Lcd

    It configures the intensity of the LCD screen when the phone is inactive. Permitted [1,9] Values Default Setting → Display → Inactive Backlight Level Web UI Menu → Basic Setting → Display → Backlight → Inactive Level Phone UI Parameter SettingBacklightTimeout config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 150: Backlight Of Led (Only For M8)

    Settings → Display → LED Synchronize Web UI Menu → Basic Setting → Display → Backlight → LED Synchronize Phone UI Parameter SettingInactiveLedLevel config.xml Description It configures the intensity of the LED backlight when the phone is inactive. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 151: Eco Mode (Only For M8)

    The following table lists the parameters you can use to configure ECO mode. Parameter SettingEcoModeEnable config.xml Description It configures whether to enable or disable ECO mode of the M8 phone. true Permitted Values false Default false Settings → Display → ECO Mode Web UI Parameter SettingEcoModeOffHourTimeout config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 152 Web UI Parameter SettingEcoOfficeHourMonEndTime config.xml Description It configures the end time of Monday. Permitted [0,23] Values Default Settings → Display → Monday Web UI Parameter SettingEcoOfficeHourTuesStartTime config.xml Description It configures the start time of Tuesday. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 153 Web UI Parameter SettingEcoOfficeHourThurEndTime config.xml Description It configures the end time of Thursday. Permitted [0,23] Values Default Settings → Display → Thursday Web UI Parameter SettingEcoOfficeHourFriStartTime config.xml Description It configures the start time of Friday. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 154: Time And Date

    Dawson, Los_Angeles, Pacific-New, Pitcairn, Tijuana, Vancouver, Whitehorse Boise, Cambridge_Bay, Chihuahua, Creston, Dawson_Creek, Denver, Edmonton, -7:00 Fort_Nelson, Hermosillo, Inuvik, Ojinaga, Mazatlan, Phoenix, Yellowknife Bahia_Banderas, Belize, Chicago, Costa_Rica, Easter, El_Salvador, Galapagos, -6:00 Guatemala, Indiana/Knox, Indiana/Tell_City, Managua, Matamoros, Menominee, Merida, ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 155 +3:00 Dar_es_Salaam, Djibouti, Istanbul, Juba, Kampala, Kirov, Kuwait, Mayotte, Minsk, Mogadishu, Moscow, Nairobi, Qatar, Riyadh, Simferopol, Syowa +3:30 Tehran Astrakhan, Baku, Dubai, Mahe, Mauritius, Muscat, Reunion, Samara, Saratov, Tbilisi, +4:00 Ulyanovsk, Volgograd, Yerevan +4:30 Kabul ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 156 The following table lists the parameters you can use to configure the NTP. Parameter SettingSntpServer config.xml It configures the IP address or the domain name of the NTP server. Description The IP phone will obtain the current time and date from the NTP server ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 157 Web UI Parameter SettingTimeZoneLocation config.xml It configures the Daylight Saving Time (DST) Location. Description Note: It works only if “SettingDstEnable” is set to 2 (Automatic). Permitted Strings - country or area name Values Default Universal ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 158 Setting → Time & Date → DST Start Date → Week Web UI Parameter SettingDstEndWeek config.xml It configures the Daylight Saving Time (DST) end week. Note: It works only if “SettingDstEnable” is set to 1 (Enabled) and SettingDstType is set Description to week. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 159 11.6.4 Manual Configuration of Time and Date You can configure the time and date manually if the phone cannot obtain the time and date from the NTP time server via Web or Phone UI. • Configuration via Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 160 0: Hour 12. The time will be displayed in 12-hour format with AM or PM specified. Permitted 1: Hour 24. The time will be displayed in 24-hour format (for example, 2:00 PM displays as Values 14:00). ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 161 Web UI Menu → Basic Setting → Time and Date → Date Phone UI You can configure the time and date format through WEB or on phone UI. • Configure Time & Date Format through WEB ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 162: Key As Send

    Bluetooth device name helps the other Bluetooth devices to identify and pair with your IP phone. The following table lists the parameters you can use to configure Bluetooth. Parameter SettingBluetoothDeviceName config.xml It configures the Bluetooth device name. Description Note: It works only for the M7/M8 phones. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 163: Handset/Headset/Speakerphone Mode

    Menu → Basic Setting → Sound → Ringing → Ringing Device Phone UI You need to press Headset program key to activate/deactivate Headset function for the ALE Myriad Series phones. If the Headset is in use, Headset icon will be displayed as red. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 164: Programmable Keys

    The supported key function types are varied by programmable keys and EM keys. For M8, 19-XML Browser is not supported. Programmable Key Types SpeedDial BLF List Do Not Disturb Directory VoiceMail Conference Forward Transfer Group Listening Headset ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 165 For example, if the phone does not have a Do Not Disturb hard key, you can create a Do Not Disturb soft key. The programmable key takes effect only when the IP phone is idle. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 166 24 - Private Hold 42 - ACD 58 - Hold 60 - Account 61 - Usb Recording 62 - Broadsoft Recording 63 - Dispostion Code 64 - Emergency Escalation 65 - Customer Orignated Trace 66 - Paging ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 167 String within 64 characters Values Default empty Phone Keys → Program Keys Web UI Phone UI Long press softkey to enter programmable key configuration menu. Parameter ProgramKeyXValue config.xml Description It configures the value for some programmable key features. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 168 0 - Not Used 1 - Speed Dial 3 - Do Not Disturb 4 - Directory Permitted 7 - Forward Values 10 - Headset 11 - Hot Desking 12 - Phone Lock 13 - Prefix ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 169 It configures the value for some programmable key features. Description Note: X can be 1- 4 for M3/M5/M7, or 1-5 for M8. Permitted String within 64 characters Values Default Blank Phone Keys → Dynamic key Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 170 5 - Account 5 Values 6 - Account 6 7 - Account 7 8 - Account 8 N - Account N (N is 9-20, only for M8) Default Phone Keys → Dynamic Softkey Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 171 Note: For M8, conference hard key is replaced by headset key. And VolUp/ VolDown keys are not available for M8. Default Default Default Default Key Name Default Type Account Label Number Extension Redial Release Hold Mute Transfer Message Conference Handsfree Headset Down Left Right ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 172 Cancel VolUp VolDown 11.10.3.3 EM Keys Configuration The Alcatel-Lucent Enterprise SMART Expansion Module EM20/EM200 is a deskphone accessory, which extends Myriad IP phones’ functionality. The parameters which are configured for EM20/EM200 in the configuration template are described as follows: AomXProgKey[1,200]Type Parameter config.xml...
  • Page 173 It configures the label displayed on the phone screen for a specific the EM key. Description This is an optional configuration. Permitted String within 64 characters Values Default Blank Phone Keys → Program Keys → EM1/EM2/EM3 Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 174: Wallpaper

    The custom image file name which the user wants to delete. Permitted String within 64 characters, for example: custom.png Values Default Blank Settings → Display→ Wallpaper upload (delete the picture which is selected) Web UI Parameter SettingWallpaperDisplay config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 175: Call Display

    This feature is used to control the popup of a new voicemail and a missed call. • If the FeatureVmPopupEnable is set to true, the notification of voice mail and missed call will pop up when the SIP phone misses an incoming call or receives a voicemail. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 176: Ime Optimization

    11.16.1 Supported Call States and Soft Keys The following table lists soft keys available for IP phones in different call states. Default Value State Allowed Value M3/M5/M7 Call Call Call Dial Backspace Backspace Directory ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 177 Cancel Empty Directory Directory Directory Empty History Empty Conference Dial Empty Empty Cancel Cancel Empty Cancel Empty Empty Empty Empty Calling Empty Empty Empty Empty Transfer Transfer Empty Transfer Empty Transferring Empty Empty Empty Empty ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 178 New Call Empty Transfer Transfer Hold Resume Transfer Resume Resume Empty Empty Empty Empty Empty Held Empty Empty Empty Empty Conference Conference Conference Manage Transfer Manage Hold Manage Conference Hold Split Hold Split Split Transfer Empty ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 179 Step 2: For each soft key that you want to enable/disable, move the string from the disabled/enabled soft key list to enabled/disabled soft key list in the file or replace the Empty in the enabled soft key list. The following shows a portion of the softkey layout file “CallIn.xml”: ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 180 ConfDial - ConfDial state ConfDialEmpty - ConfDialEmpty state Permitted Values Calling - Calling state Transferring - Transferring state CallFailed - CallFailed state Ringing - Ringing state NewCallin - NewCallin state ConfNewCallin - ConfNewCallin state Conversation - Conversation ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 181 It configures the access URL of the custom softkey layout file in the Callfailed state. Description The state that the XML file contains: CallFailed Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled). Permitted URL within 511 characters Values Default Blank Parameter SettingCustomSoftkeyCallInUrl config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 182 Default M8: Directory;Emoty;Empty;IME;Cancel Settings → Softkey Layout → Call States Web UI Parameter SettingCustomSoftkeyTransDial config.xml It configures custom Softkey in the TransDial state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled). ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 183 It configures custom Softkey in the Calling state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled). End;Empty Permitted Values String within 511 characters M3/M5/M7: Empty;Empty;Empty;End Default M8: Empty;Empty;Empty;Empty;End Settings → Softkey Layout → Call States Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 184 Default M8: Take;Empty;Empty;Reject;End Settings → Softkey Layout → Call States Web UI Parameter SettingCustomSoftkeyConfNewCallin config.xml It configures custom Softkey in the NewCallin state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled). ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 185 It configures custom Softkey in the Conf state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true (Enabled). Conference;Manage;Hold;Split;End;Transfer;Empty Permitted Values String within 511 characters M3/M5/M7: Conference;Manage;Hold;Split;End Default M8: Conference;Transfer;Manage;Hold;Split;End Settings → Softkey Layout → Call States Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 186 11.16.4 Example: Setting the Soft Keys Layout in Talking State The following example shows the configuration for setting the soft key layout in the talking state. Customize a softkey layout file “Talking.xml” and place this file on the provisioning server “http://10.11.5.140”. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 187 <setting value="true" id=" SettingCustomSoftkeyEnable " override="true"/> <setting value="http://10.11.5.140/Talking.xml" id="SettingCustomSoftkeyTalkingUrl " override="true"/> The states that the XML file contains: Conversation; Hold; Held; Conf; ConfHold; BeTrans; Paging; Listening After provisioning, you can use the enabled soft keys during a call. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 188: Advanced Features

    You can configure the AudioHub programmable key via Phone UI by long pressing a programmable key and then setting the programmable key’s type to Audio Hub. To use Audio Hub from USB-A port, you can change USB mode from Phone UI via path: Menu → Basic Setting → USB. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 189 It configures the programmable key type. X can be number 1~20 for M3 or 1~28 for Description M5/M7 and 1~36 for M8. Permitted 23 - AudioHub Values Default Phone UI Select one program key, then long press it for 2s, and select Key Type as Audio Hub. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 190 M5/M7 and 1~36 for M8. Permitted 68 - Mobile Account Values Default Select one program key, then long press it for 2s, and select Key Type as Mobile Phone UI Account. Phone Keys → Program Key Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 191: X-Party Conference

    The menu in conference state has changed. It has 6 menus now and “Split” & “Manage” are added. 12.2.1 X-party Conference Configuration via Web UI You can configure local conference via the Web UI path: Features → SIP. M3/M5/M7: The following figure shows the 5-party conference configuration. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 192 M8: The following figure shows the 12-party conference configuration. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 193 12.2.2 X party Conference Configuration via Phone UI 5-party conference: 12-party conference: 12.2.3 X-party conference Configuration Parameters The following table lists the parameters you can use to configure X-party conference. Parameter SIPLocalConfEnable config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 194: Hot Desking

    Then they can log in a shared phone by hot desking feature. Hot desking allows the user to clear pre-registration configurations of all accounts on the IP phone and then login to their own user account. On the shared phone, you first need to assign a Hot Desking key. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 195 Long press a program key more than 2s and select the Key Type as Hot Desking. Press program key to activate Hot Desking for the ALE Myriad Series phones. Login in the number which needs to be registered in myriad phone with correct password. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 196: Intercom

    You can press the intercom key to place a call to a contact that will be answered automatically on the contact's phone as long as the contact is in idle state or during an active call. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 197 M5/M7 and 1~36 for M8. Permitted 21 - Intercom Values Default Phone UI Select one program key, then long press it for 2s, and select Key Type as Intercom. Phone Keys → Program Key Web UI Parameter ProgramKeyXAccount config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 198 Phone Keys → Program Key Web UI 12.4.4 Incoming Intercom Configuration via Phone UI You can configure incoming intercom via the Phone UI path Menu → Features → Intercom by selecting one account and entering the intercom setting. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 199 It enables or disables when the phone auto answers an intercom call. It will mute. false - disable Permitted Values true - enable Default false Menu → Features → Intercom Phone UI Features → Intercom → Intercom Mute Web UI Parameter AccountXIntercomToneEnable config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 200: Push-To-Talk

    You can view the Voicemail via the Phone UI path: Menu → Message → Voicemail → View Voicemail, and also can set voice mail number by path: Menu → Message → Voicemail → Set Voicemail Number. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 201 Note: X means account ID and it can be number 1~8 for M3/M5/M7, and 1-20 for M8. Parameter AccountXVmNumber config.xml Description It configures voicemail number for accountX. Permitted string Values Default Blank Menu → Message → Voicemail → Set Voicemail Number Phone UI Account → Advanced Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 202: Blf

    Subscribe failed or the monitored user does not exist. 12.7.1 BLF Configuration via Phone UI You can configure BLF programmable key on the phone by selecting one soft key, long pressing it for 2s, and choosing the Key Type as BLF. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 203 Note: For M8, the permitted values can be 1~20. Default Select one program key, long press it for 2s, and select the account intended to use Phone UI BLF. Phone Keys → Program Key Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 204: Call Pickup

    Group Call Pickup: It allows you to pick up incoming calls to any phone within a predefined group of phones. 12.8.1 Direct Pickup Configuration via Phone UI On the phone, you can select one softkey key, long press it for 2s, and choose the Key Type as DirectPickup. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 205 M5/M7 and 1~36 for M8. Permitted Values Note: For M8, the permitted values can be 1~20. Default Select one program key, long press it for 2s, and select the account to use Direct Phone UI Pickup ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 206 You can program one soft key as Group Pickup by long pressing it for 2s, and selecting Key Type as GrpPickup. 12.8.5 Group Pickup Configuration via Web UI You can program one softkey as Group Pickup type and define the Value and Label by path Phone Keys → Program Key. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 207 Phone Keys → Program Key Web UI Parameter ProgramKeyXLabel config.xml It configures the programmable key label. X can be number 1~20 for M3, 1~28 for Description M5/M7 and 1~36 for M8. Permitted strings Values Default Blank ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 208: Call Park & Retrieve

    You can program one softkey by long pressing it for 2s, and select Key Type as Call Park or Retrieve. 12.9.2 Call Park & Retrieve Configuration via Web UI You can program one softkey as Call Park or Retrieve Park type and define the Value and Label by path Phone Keys → Program Key. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 209 It configures program key number. X can be number 1~20 for M3, 1~28 for M5/M7 Description and 1~36 for M8. Permitted strings Values Default Blank Phone UI Select one program key, long press it for 2s, and input a label name Phone Keys → Program Key Web UI ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 210 M5/M7 and 1~36 for M8. Permitted strings Values Default Blank Phone UI Select one program key, long press it for 2s, and input a label name. Phone Keys → Program Key Web UI Parameter ProgramKeyXValue config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 211: Shared Line Appearance (Sla)

    Retrieve a held call remotely • Barge in an active call • Pull a shared call 12.10.1 SLA Configuration via Web UI You can enable SLA feature for specific account via the Web UI path: Account → Advanced. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 212: Call Completion

    You can configure a soft key as ACD key to log into the ACD system. The ACD key on the IP phone indicates the ACD state. On the phone, select one soft key, long press it for 2s, and select Key Type as ACD. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 213 It configures the interval (in seconds) for the status of the ACD agent to be Description automatically changed to available. Permitted NUMERIC[0,120] Values Default Features → ACD → ACD Auto Available Timeout (0~120s) Web UI Parameter AccountXAcdInitialState config.xml ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 214: Broadsoft Hoteling

    “GuOut” menu inserting into bottom bar used to help user to check out hoteling. The relevant account programmable key will also be changed to display as the guest number (as below 0902). ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 215 (as below 9725980905). “GuOut” menu will be removed and replaced by “GuIn” menu. • You can press “GuIn” or “Hoteling” programmable key to Guest In, and input guest user ID and password in login page. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 216 Parameter AccountXHotelingPwd config.xml It configures the password used to log into the guest for account. Description Note: It works only if “AccountXServerType” is set to 6 (Broadsoft). Permitted String within 99 characters Values Default Blank ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 217 It enables or disables to display the ‘Guout’ menu in bottom bar. Description Note: It works only if “AccountXServerType” is set to 6 (Broadsoft). false - disable Permitted Values true - enable Default true ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 218: Troubleshooting

    The following table lists the parameters you can use to configure syslog. Parameter DeviceSyslogRemoteServerAddr config.xml Description It configures the syslog server address. Permitted strings Values Default Blank Maintenance → Log Collection → Syslog Web UI Parameter DeviceSyslogRemoteServerPort config.xml Description It configures the syslog server port. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 219 It configures the way (POST/PUT) to upload files. 0 - put Permitted Values 1 - post Default Parameter DeviceCallLogBackupEnable config.<mac>.xml Description It configures whether to enable or disable callLogBackup. false Permitted Values true Default false ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 220 In log level field define either the relevant log level to debug in dropdown menu, or define all modules to debug level in “Global” drop down menu list. Then press “Save” button to save the configuration. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 221 2 - Warning Permitted Values 3 - Notice 4 - Informational 5 - Debug Default Maintenance → Log Collection Web UI • Perform the operation and try to reproduce the problem. • Download the log files. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 222 The user then performs relevant operations such as activating/deactivating an account or making telephone calls and clicks the “End” button in the web page when the operation is finished. Then the user can press the “Download” button to download the packets for analysis. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 223: Resetting Device To Factory Settings

    The phone will restart when clicking OK button of “Reboot”. The phone will be reset to factory configuration when clicking OK button of “Reset to Factory Settings”. Note: All the configuration on the phone will be erased after resetting to factory settings. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 224: One Key Reboot

    The phone provides a quick way to reboot. You need to press the C key for 10 seconds. An inquiry box will pop up to ask whether to restart. OK: By pressing “OK”, the deskphone will reboot in a few seconds. Cancel: By pressing “Cancel”, the deskphone will cancel the operation. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 225: Network Diagnostics

    13.5 Packets Capture via PC port You can capture data packets of the phone with PC port mirror function. The following table lists the parameter you can use to configure PC port mirror function. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

  • Page 226: Screen Capture

    Regarding how to enable SSH connection on the phone, please refer to section 13.1.3.2. For example, assuming you login the phone by SSH connection with tool Mobaxterm, you can make a screenshot with command and download it in local PC. ALE M3-M5-M7-M8 DeskPhones Administrator Guide...
  • Page 227 ALE M3-M5-M7-M8 DeskPhones Administrator Guide www.aledevice.com ALE M3-M5-M7-M8 DeskPhones Administrator Guide...

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