Troubleshooting; Log Collection - Alcatel-Lucent ALE M3 Administrator's Manual

13. Troubleshooting

When the phone is not functioning normally, the user can try the following methods to restore normal
operation of the phone or collect relevant information and send a problem report to the manufacture's
technical support for analysis.

13.1 Log Collection

You can choose to generate the log files locally or send the log files to syslog server in real time, and use
these log files to generate informational, analytic and troubleshoot phones.
13.1.1 Syslog Server
You can configure syslog via the Web UI path: Maintenance → Log Collection → Syslog
The following table lists the parameters you can use to configure syslog.
Parameter DeviceSyslogRemoteServerAddr
Description It configures the syslog server address.
Permitted
strings
Values
Default Blank
Maintenance → Log Collection → Syslog
Web UI
Parameter DeviceSyslogRemoteServerPort
Description It configures the syslog server port.
ALE M3-M5-M7-M8 DeskPhones Administrator Guide
config.xml
config.xml
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