Alcatel-Lucent ALE M8 DeskPhone User Manual
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Alcatel-Lucent ALE M8 DeskPhone User Manual

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ALE M8 DeskPhone
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Summary of Contents for Alcatel-Lucent ALE M8 DeskPhone

  • Page 1 ALE M8 DeskPhone User Manual ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 1/70...
  • Page 2 ALE Legal Notice: www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice.
  • Page 3 Introduction Thank you for choosing an Alcatel-Lucent Enterprise phone. This document describes the services offered by the ALE M8 DeskPhone connected to a SIP server. ALE M8 DeskPhone The phone described in this document is supported on different SIP servers, and some features described in this document depend on the SIP server to which the phone is connected.
  • Page 4 Web management OpenVPN Easy Device Management (EDM) / Easy Deployment Server (EDS) The labels and icons presented in this document are not contractually binding and may be modified without prior warning. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 4/70...

  • Page 5: Table Of Contents

    3.7.8 Deleting all contacts 3.7.9 Deleting a group in the local directory 3.7.10 Deleting all groups in the local directory 3.7.11 Importing contacts from your mobile phone via Bluetooth® 3.8.1 Calling a contact ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 5/70...
  • Page 6 3.33.1 Set a paging key 3.33.2 Set a paging group 3.33.3 Receive multicast paging 3.33.4 Manage a paging call Doing more with your desk phone 4.1.1 Installation 4.1.2 Using your phone as an audio hub ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 6/70...
  • Page 7 5.12.5 Edit the name of your desk phone Contacting your administrator (technical support) 6.3.1 Default password 6.3.2 Advanced Settings 6.3.3 Web Based Management (WBM) Accessories Technical specifications Ordering information 10 Guarantee and clauses ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 7/70...

  • Page 8: Getting Started

    (facing up) corresponds to the angle that the phone will have after having instert the foot. 40° /55° To unclip the foot, pull it straight back until it separates from the phone. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 8/70...

  • Page 9: Connecting Your Desk Phone

    Please refer to the previous section, then plug-in the wired handset to the appropriate connector. • Make sure you position and fix the cord correctly in the compartment intended for that purpose. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 9/70...

  • Page 10: Getting To Know Your Desk Phone

    2.1 Introduction of the M8 DeskPhone The M8 DeskPhone is a newly added model in the Alcatel-Lucent Enterprise Myriad series of desk phones. With its color display, 9 programmable line keys with LED and 1 page navigation key, the desk phone delivers excellent user experience and optimum calling effect.
  • Page 11 The number of the current page is highlighted. Displays date, time and some status icons of the phone. Time and Date Displays logo: You can enable/disable this logo, and upload customized logo. 2.3 Call management interface ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 11/70...
  • Page 12 More options. 2.5 Permanent function keys • Answer an incoming call or make a call. • Short press to enter the list of last number dialed. • Place a call on hold. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 12/70...
  • Page 13 • BLF/ BLF list • Hold • Call Transfer • Conference • Redial the last number • Do not disturb (DND) • Directory • Forward • Voice mail • Hot Desking ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 13/70...
  • Page 14 Which icons are displayed depends on their priority. The following icons are listed according Status icons to their priority, from the highest to the lowest. Status icons are displayed on the status bar at the top of the screen. Silent mode ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 14/70...
  • Page 15 The numeric dialpad has letters that can be displayed by successively pressing. The number is the last character in the series. Some special characters can be displayed by successively pressing the key: & space ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 15/70...
  • Page 16 EM2 /EM2 • connect a USB disk. For more information about the external wireless module of the phone, please contact your administrator or relevant sales and service staff at ALE. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 16/70...

  • Page 17: Using Your Desk Phone

    In idle screen, you can press OK key to get the phone’s basic information, including the phone’s IP address, MAC address, software version, etc. You can also use up-down navigation keys to select More for information about the phone’s network and account. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 17/70...

  • Page 18: Configuring The Programmable Keys For An Account

    Validate your choice. Save Complete the settings. 3.3 Making a call This section describes how to make a call. We provide different methods to open the dialer before calling your contact. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 18/70...

  • Page 19: Opening The Dialer

    10 seconds if there is no action taken after dialing. If you are using multiple SIP accounts on your phone, you can choose an account to make the call. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 19/70...

  • Page 20: Calling By Name

    You can unhook the handset or the headset to make a call with the handset or the headset, otherwise you make a call in handsfree mode. From the homepage or the dialer: Select the soft key to open your local directory from the homepage or the dialer. Directory ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 20/70...

  • Page 21: Calling Using Speed Dial Key

    Take the call with the headset if connected, or in handsfree mode. Take Transfer the call to your voicemail. Reject Mute the ringer (the call is still incoming but the phone no longer rings). Mute ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 21/70...

  • Page 22: Redial List

    Short press to enter the redial list. The last dialed number is highlighted. You can also press the Call key. Press the OK key to display details. 3.7 Directory management 3.7.1 Contacts A contact can be opened from your local directory. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 22/70...

  • Page 23: Contacts Management

    The directory is accessible from the homepage dynamic key or from the menu: Use one of the following: Select the directory on the soft key. Directory → Use the menu to access your directory. Menu Directory Categories of directory: ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 23/70...

  • Page 24: Calling Your Contact

    Account: If you are using multiple SIP accounts, define an account to call the contact. Switch • Group: Define the group to which this contact belongs. • Last name <Abc> • First name • Office number <123> ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 24/70...

  • Page 25: Creating A New Group

    Use up-down navigation keys to select the contact to delete. Press the soft key. Bkspc Confirm the deletion. 3.7.8 Deleting all contacts Select the soft key to open your directory. Directory Open the local directory. Local Directory ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 25/70...

  • Page 26: Deleting A Group In The Local Directory

    Press the softkey under the label Scan. Scanning starts. Scan Searching for Bluetooth® equipment. Wait for the detected equipment type and address to be displayed. Add the device by pressing on the associated key: Connect. Connect ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 26/70...
  • Page 27 If configured, use the History dynamic programmable key to access to the call log History directory. → Use the Menu key to access the call log. Menu History In this user manual, we use the dynamic programmable key to access the call log. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 27/70...

  • Page 28: Calling A Contact

    3.8.2 Displaying missed calls only Select the soft key to open call logs from the homepage or the dialer. History Press this key to display missed calls only. Missed ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 28/70...

  • Page 29: Deleting The Call Log Of A Contact

    Select the Speed Dial key for making a call. 3.10 Sending DTMF signals During a conversation, you may have to send DTMF signals, for example, with a voice server, an automated attendant or a remotely consulted answering machine. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 29/70...
  • Page 30 Select the SIP account. All incoming calls to this SIP account will be automatically answered. Enable the auto answer. Switch Save the settings. Save This icon is displayed in the status bar. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 30/70...
  • Page 31 Use up-down and "OK" navigation keys to select Changing a PIN code. Changing a PIN code Enter the current PIN code. Enter the new PIN code. Confirm the new PIN code. Save the settings. Save End the settings. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 31/70...

  • Page 32: Locking Your Desk Phone

    Use up-down and "OK" navigation keys to select Phone Lock. Enable the option: Auto Lock Enable. Switch Enter the timeout (in seconds) without activity before the keylock. Validate your choice. Save End the settings. 3.17 During a conversation ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 32/70...
  • Page 33 Select a contact from the local directory. Call → <Abc> Call Call your contact using the Dial By Name feature. Select the Redial feature. 3.19 Answering a second call during a conversation ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 33/70...
  • Page 34 Use one of the following methods: Press the Hold key. Press the soft key with the following label: Resume. Resume Press the account key that is defined as hold. 3.22 Switching between calls ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 34/70...

  • Page 35: Transferring A Call To Another Contact On Hold

    You can also immediately transfer your call, without having to wait for your contact to answer. During a conversation: Use one of the following methods: Press the Transfer key. The current call is on hold. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 35/70...

  • Page 36: End Conference

    The two participants remain on the call. 3.25 Multi-party conference You are in a multi-party conference call. Use one of the following methods: Press the Hold key. Press the soft key with the following label: Hold. Hold ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 36/70...

  • Page 37: End Conference

    Press the Menu soft key to access the Main Menu. Menu Use up-down and "OK" navigation keys to select Features. Features Use up-down and "OK" navigation keys to select Anonymous rejection. Anonymous rejection Select the corresponding SIP account. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 37/70...
  • Page 38 All your calls are forwarded to a defined number when you are unable to answer. No Answer Forward Enable the Call Forward feature. Switch Transfer Enter the number. Validate your choice. Save ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 38/70...
  • Page 39 Refer to the following procedure to configure a hotline number: The phone is in idle state: Press the Menu soft key to access the Main Menu. Menu ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 39/70...

  • Page 40: Set A Paging Key

    You can also long press the desired programmable key on the idle screen to set it. You can send a paging by using the Paging Key when the phone is idle. 3.33.2 Set a paging group The phone is in idle state. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 40/70...

  • Page 41: Receive Multicast Paging

    During a paging call, you can manage it manually at any time. • Select Hold to place the current paging call on hold. • Select Retrieve to resume the held paging call. • Select to end the paging call. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 41/70...

  • Page 42: Doing More With Your Desk Phone

    1 .15 (Catalina) • USB connector: we recommend a USB 3.0 port (USB 2.0 or 1.0 port may reduce performance). • We recommend using the latest version of audio applications or web browser. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 42/70...
  • Page 43 Consult the user manual of the operating system of your computer. 4.1.1.3.1 Windows • Open the sound control panel via the Windows configuration panel or the sound icon in the Windows notification area. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 43/70...
  • Page 44 • Activating/Deactivating the sounds If you set your desk phone as the default audio device, all of the sounds from your computer are played on your desk phone, like notifications. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 44/70...

  • Page 45: Using Your Phone As An Audio Hub

    The audio is paused when you receive an incoming call or perform any other operation on the phone that is not related to the audio hub. You can resume the audio at any time by pressing the audio hub programmable key. 4.2 Use the desk phone to process mobile calls ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 45/70...
  • Page 46 Upload security files: click the Select button to select security files (CA root certification file, client certification file, and client key file) and then click the Upload button to upload them. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 46/70...

  • Page 47: Configuring The Wireless Network

    Connect the desk phone to the selected wireless network. Connect If the wireless network is not saved, enter the network security key (passphrase) if requested. Use the dialpad key to switch between the numeric and alphabetic dialpads. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 47/70...

  • Page 48: Managing Wireless Networks

    (1) In the Wi-Fi menu, use up-down navigation keys to move the cursor and view the wireless network list. When the cursor moves to a wireless network, press the Detail key to view the detailed information about the network, including the SSID, encryption mode, and signaling channel. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 48/70...

  • Page 49: Log On To Hot Desking

    When you start the Hot Desking feature, all user configurations on the desk phone are cleared. Select the Hot Desking programmed key. Confirm that all current user configurations will be cleared. Enter the phone number and password of your SIP account. Confirm. Save ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 49/70...

  • Page 50: Log Off From Hot Desking

    You can use the desk phone with your own account. 4.5.2 Log off from Hot Desking When you want to leave the office and restore the initial state of the desk phone, you have to logout and reboot the phone. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 50/70...

  • Page 51: Customizing Your Desk Phone

    A progressive ring signals an incoming call. Switch Enable or disable the silent mode. The desk phone no longer rings, but the LED flashes continuously to signal an incoming call. Switch Validate your choice. Save ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 51/70...

  • Page 52: Configuring The Beep Mode

    Use up-down and "OK" navigation keys to select Basic Setting. Display Use up-down and "OK" navigation keys to select Display. Backlight Use up-down and "OK" navigation keys to select Backlight. Use left-right navigation keys to adjust the brightness. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 52/70...
  • Page 53 Use up-down and "OK" navigation keys to select a picture as the homepage Wall Paper background. Background Picture The background picture can also be configured on the Web Management page. Save Validate your choice. End the procedure. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 53/70...

  • Page 54: Creating A Programmable Key

    Long press on a programmable key (on the right of the screen). Use the left-right navigation keys to switch to the Undefined option. Switch Save Save to delete the programmable key. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 54/70...

  • Page 55: Types Of Supported Programmable Keys

    DirectPickup: call pickup. Account: select the relevant SIP account. Label: enter the label of the DirectPickup key, displayed on the homepage. Value: enter the pickup code followed by the extension number. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 55/70...
  • Page 56 Label: enter the label of the key, displayed on the homepage. Programmable keys can also be configured by the administrator on the Web Management page or via a configuration file. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 56/70...

  • Page 57: Installing A Bluetooth® Device

    This feature is only available with compatible Bluetooth® desk phone. Otherwise the corresponding menu is not displayed or is inactive. You can pair one Bluetooth® device, such as headphones, with your desk phone. 5.12.1 Installing a Bluetooth® device ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 57/70...

  • Page 58: List Connected Devices

    Use up-down and “OK” navigation keys to select Bluetooth. Use up-down and “OK” navigation keys to select Paired Bluetooth Device. Paired Bluetooth Device The paired devices are listed. Select a device. Delete Remove the selected device. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 58/70...

  • Page 59: Removing All Bluetooth® Accessories

    Use up-down and “OK” navigation keys to select Edit My Device Info. Edit My Device Info The name and the MAC address of your desk phone is displayed. You can change the name. Save Validate your choice. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 59/70...

  • Page 60: Contacting Your Administrator (Technical Support)

    The default user name and password for accessing the Web Based Management are "admin" and "123456". When connecting for the first time, the desk phone will prompt the user to modify the default password. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 60/70...

  • Page 61: Advanced Settings

    When your desk phone is connected to the network, the administrator can access the Web Based Management via a web browser by entering the IP address of the phone. Through the Web Based Management, your administrator can configure all SIP accounts of the desk phone. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 61/70...
  • Page 62 • Date Format, Time Format • Call Forward, DND • Hotline • Intercom • Programmable keys • Network Configuration (DM, DNS, Ethernet, IP param, LDAP...) • VPN Configuration • Wallpaper • ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 62/70...

  • Page 63: Accessories

    You can use an ALE RJ9/USB headset to handle calls on M8. Unlisted USB headsets may not work properly if you connect them to your phone. To know more information about headsets, please contact your administrator or refer to the Alcatel-Lucent Enterprise website. The following headsets have gone through stringent tests and are compatible with M8:...

  • Page 64: Technical Specifications

    Line key Headset interface RJ9/USB-A/USB-C Ethernet ports Dual GigabitEthernet ports Power over Ethernet (IEEE 8 2.3af) Class 3 External power supply (accessory) 5V/2A Working temperature -5 C to + 5 C ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 64/70...

  • Page 65: Ordering Information

    EM2 Expansion Module 3MK27 Smart Expansion Module 3MK27 M8 Wall Mounting Kit 3MK27 External Power Adapter (EU) 3MK37 External Power Adapter (AU) 3MK37 External Power Adapter (US) 3MK37 External Power Adapter (UK) 3MK37 ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 65/70...

  • Page 66: Guarantee And Clauses

    —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 66/70...
  • Page 67 Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entre le radiateur et votre corps. ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 67/70...
  • Page 68 Receiving a call Homepage Lift the handset to take the call Use the headset to take the call Tap the handsfree key to take the call in handsfree mode Tap the blinking key associated with the SIP account receiving the call Use 5 soft keys at the bottom of the screen to access features, configure the phone, Soft keys Take...
  • Page 69 Function keys Contacts management Key to redial/take a call Directory Tap this soft key to enter the directory menu Tap this key once to answer an incoming call Back Return to the previous menu Tap this key once in idle state to access your call history Call Call the selected contact Tap this key twice in idle state to redial the last outgoing call number...
  • Page 70 ALE M8 DeskPhone User Manual www.aledevice.com ALE M8 DeskPhone User Manual_Version 1.1 (July 2022) 70/70...

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