Acd Group And Agent Assignments - NEC Electra Elite IPK II Programming Manual

Document Revision 1
Level:
SA
Description
In
Program 41-02 : ACD Group and Agent Assignments
number, assign an ACD Group (1~64). An ACD Group number is assigned to each
Work Period number (1~8).
The assigned extension will work as an ACD agent extension in the following cases:
J
J
J
Input Data
Feature Cross Reference
J
2 - 362

41-02 : ACD Group and Agent Assignments

The trunk belonging to an ACD group receives an incoming call while an ACD agent
is logged in.
An extension calls or transfers a call to an ACD group using the ACD group pilot
number.
An incoming call is received with a DID/DISA number which is assigned as an ACD
pilot number.
Extension Number
Item
No.
01
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
ACD Work
ACD Group
Period Mode
No.
Number
1~8 0~64
Electra Elite IPK II
, for each ACD extension
Up to 8 digits
Default
0
Program 41 : ACD Setup