Acd Options - NEC Electra Elite IPK II Programming Manual

Electra Elite IPK II
Level:
SA
Description
Use
set an option for an ACD Group, the setting is in force (if applicable) for all agents
within the group. The chart below shows each of the ACD options, the entries
available, and the default entry.
Input Data
Item
No.
01
02
03
04
05
Electra Elite IPK II Programming Manual
Program 41-14 : ACD Options
ACD Group No
Item
Emergency Call Operation Mode
The supervisor must be logged in and
have an Emergency Key programmed for
this feature. By pressing the key once, the
supervisor monitors the call - pressing
twice barges in on the call.
Automatic Wrap Up Mode
Enable/disable Automatic Wrap Up mode.
ACD Priority for Overflow Calls
Determine whether the ACD group should
use its own priority assignment or if it
should follow the priority assigned in
Program 41-03-03.
Automatic Answer
Enable/disable Automatic Answer for
agents using headsets.
--- Not Used ---
Program 41 : ACD Setup

41-14 : ACD Options

to set various options for ACD Groups. When you
Input Data
0 = Call to system supervisory
extension when group
supervisory extension is busy.
1 = No calls to system
supervisory extension when
group supervisory extension
is busy.
0 = After wrap up mode key is
pressed. (Manual)
1 = After call is finished
automatically. (Auto)
0 = Own group's priority
1 = Priority order by Program
41-03-03
0 = Off
1 = On
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