Acd Threshold Overflow - NEC Electra Elite IPK II Programming Manual

Electra Elite IPK II
Level:
SA
Description
Use
call overflow and the mode for each ACD group.
Input Data
Feature Cross Reference
J
Electra Elite IPK II Programming Manual
Program 41-16 : ACD Threshold Overflow
ACD Group No.
Item
Item
No.
Number of Calls in Queue
01
Define the maximum number of
calls allowed in the ACD queue
before overflow occurs.
02 Operation Mode for ACD Queue
Define how the system should
handle calls when the number of
calls in queue exceeds the
threshold.
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup

41-16 : ACD Threshold Overflow

to define the value of the ACD threshold
Input Data
0~200
(0 = No Limitation)
0 = The longest waiting call is
transferred
1 = The last waiting call is
transferred
2 = Send Busy Tone
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