Ricoh IM C300 Service Manual page 1519

specified Gateway correct?
6 Number of the specified fax correct?
7 Firewall/NAT is installed?
8 Transmission sent manually?
9 IP address of local fax registered?
10 DNS registered when host name
specified?
11 Remote fax a G3 fax?
12 G3 fax is connected to VoIP gateway?
13 Remote G3 fax turned on?
14 Network bandwidth too narrow?
Cannot Send by Alias Fax Number.
Check Point
1 LAN cable connected?
2 Number of specified Alias fax correct?
3 Firewall/NAT installed?
4 Transmission sent manually?
5 Gatekeeper/SIP server installed correctly?
6 Gatekeeper/SIP server power switched on?
7 IP address/host name of Gatekeeper/SIP
server correct?
8 DNS server registered when
Gatekeeper/SIP host name specified?
9 Enable H.323 SW is set to on?
10 IP address of local fax registered?
11 Alias number of local fax registered?
12 Remote fax registered in Gatekeeper?
13 Remote fax a T.38 terminal?
D0CK
Check the remote fax number.
Cannot breach the firewall. Send by using another
method (Fax, Internet Fax)
Manual sending not supported.
Register the IP address.
Contact the network administrator.
Check that the remote fax is a G3 fax.
Check that G3 fax is connected.
Check that G3 fax is switched on.
Request the network administrator to increase the
bandwidth.
Raise the network delay level.
IPFAX SW 01 Bit 0 to 3
IP-Fax bandwidth is the same as the DCS speed.
Set IP-Fax SW00 Bit 6 to 1.
Action
Check the LAN cable connection.
Confirm the Alias of the remote fax.
Error Code: 13-14
Cannot breach the firewall. Send by using
another method (Fax, Internet Fax)
Manual sending not supported.
Contact the network administrator.
Contact the network administrator.
Check the IP address/host name.
Contact the network administrator.
Check the settings.
See User Parameter SW 34 Bit 0 and 1.
Register the IP address of the local fax.
Register the Alias number of the local fax.
Contact the network administrator.
Check whether the remote fax is a T38 terminal.
44
IP-Fax Troubleshooting
SM