Ricoh IM C300 Service Manual page 1507

Code
14- Mail Job Task Error
50
14- UCS Destination Download Error
51
14- Send Cancel Failed
60
14- Notification Mail Send Failed for All
61 Destinations
14- Transmission Error due to the
62 existence of zero line page
14- Fax Communication Unit:
63 Transmission Error
D0CK
Meaning Suggested Cause/Action
book for SMTP sending.
•
Check the domain selection.
Due to an FCU (PCB2) mail job task error, the send
was cancelled:
•
Address book was being edited during creation
of the notification mail.
•
Software error.
Not even one return notification can be downloaded:
•
The address book was being edited.
•
The number for the specified destination does
not exist (it was deleted or edited after the job
was created).
•
The cancel operation by the user failed to
cancel the send operation.
•
All addresses for return notification mail failed.
•
When the 0 line page exists in received pages
with G3 communication, the transmission is
interrupted.
Check the followings.
•
Name of SMTP server
•
Port number of SMTP
•
DNS setting
•
Server name (FTP)
•
Path name (computer name and shared folder
name at SMTP/ NCP)
•
Active protocol setting (Netware/ NCP)
•
NW flame type (NCP)
•
Log-on mode (NDS tree/ bindery)
Check the SMTP server.
•
Check if the SMTP server works normally and
is connected to the network.
•
Check if the settings of the SMTP are correct.
Check the DNS server.
•
Check if the DNS server works normally and is
connected to the network.
•
Check if the settings of the DNS server are
correct.
32
Error Codes
SM