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(2) Countermeasures in case of E7-91 - 94
In case of E7-9x (11), E7-9x (21), E7-9x (31), E7-9x (41)
Cause
In case of E7-91 - 94, the DIMM memory (DRAM) is automatically read/written to perform a simplified check. If an abnormality is detected
in that case, the added code becomes (*1).
Therefore, there is a strong possibility that an abnormality lies around the memory.
Check and remedy
* Check the installing state of the DIMM memory and the MFPC PWB to insure that there is no abnormality. (Disconnect and connect the
DIMM memory and the MFPC PWB to check to insure that there is no error occurring again.)
* Use SIM60-01 (Memory read/write check) to check to insure that no error occurs.
* Replace the DIMM memory.
* Replace the MFPC PWB.
NOTE: Since the automatic memory check executed when E7-91 - 94 occurs is a simplified check, it cannot detect an abnormality with abso-
lute certainty.
If the added code is (*1), there may be a memory abnormality. Even if it is not (*1), however, it cannot be said that there is no abnormal-
ity around the memory.
Other added codes
Cause
Mostly because the data inputted to the ASIC for decoding are broken for some reason.
There is an abnormality in the process of read/write of the process data in the memory or the hard disk.
A great noise unexpectedly generated may be the cause.
For the cases of FAX or Internet FAX reception data, when broken data are saved, printing is performed every time when the machine is
booted, generating an error repeatedly. (E7-91)
(To clear the received data, execute SIM66-10.)
Check and remedy
* Check the DIMM memory, the MFPC PWB, and the HDD to insure that there is no abnormality.
* When the job at occurrence of an error is FAX (E7-91), check the installing state of the FAX control PWB and the SC CARD PWB.
* Perform SIM60-01 (Memory read/write check) to insure that there is no NG.
* Perform SIM62-02 and SIM62-03 (HDD read/write check) to insure that there is no NG. (It is not required, however, when the job at
occurrence of an error is FAX.)
* Check the installing state of the DIMM memory and the MFPC PWB to insure that there is no abnormality. (Disconnect and connect the
DIMM memory and the MFPC PWB to check to insure that there is no error occurring again.)
* Replace the HDD.
* Replace the FAX control PWB.
* Replace the DIMM memory.
* Replace the MFPC PWB.
* Replace the SD card.
NOTE: When there is an abnormality around the HDD, E7-03 may occur.
If error E7-91 - 94 as well as E7-03 occurs, there is a high possibility that the error can be removed by replacing the HDD and the
MFPC PWB.
(3) Countermeasures against the case where nothing is displayed when the machine is booted
[Trouble content]
If nothing is displayed when the machine is booted, the error code cannot be checked and the cause is hard to identify.
One of the causes may be an abnormality in the boot program of the SD card. To check that, the following method is used.
[Check method]
Check to confirm that the LED (red) upper the CPU heat sink on the MFPC PWB shown in the figure below is lighted when the power is sup-
plied.
If the LED is lighted, it is judged as an abnormality of the SD card.
Red LED
Heat sink (CPU)
[Countermeasures]
1)
Replace the SD card with a new one. (Be sure to use a service part.)
2)
Upgrade the firmware to the latest version.
3)
Use SIIM66-62 to backup the FAX reception data from the HDD to a USB memory device. (If there is no FAX reception data, this proce-
dure is not required.) (The FAX reception data are backed up in the PDF format. Supply the date to the user.)
4)
Use SIM66-10 to clear the FAX and image send memory. (Ensure consistency between the HDD data and the image related memory.)
SD Card
MX-M316N TROUBLESHOOTING 7 – 21
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