Ingenico Tetra PTS190 Operating Manual
  1. Manuals
  2. Brands
  3. Ingenico Manuals
  4. Payment Terminal
  5. Tetra PTS190
  6. Operating manual

Ingenico Tetra PTS190 Operating Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

INGENICO Tetra
PTS190 Paymark Operating Guide
VERSION 1.02
July-2021

Advertisement

Table of Contents
loading

Related Manuals for Ingenico Tetra PTS190

Summary of Contents for Ingenico Tetra PTS190

  • Page 1 INGENICO Tetra PTS190 Paymark Operating Guide VERSION 1.02 July-2021...

  • Page 2: Table Of Contents

    Multi-Merchant Configuration ......................48 EFTPOS Configuration for Multi-Merchant ..................49 Multi-Merchant Configuration ......................51 6.8.1 Master Memory Reset ......................52 6.8.2 To Deactivate Multi-Merchant Configuration................53 Contactless ..........................54 6.9.1 Contactless Configuration ..................... 55 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 3 Hospitality Utilities ......................111 8.13.6 Hospitality Cancellation Transaction ................. 111 8.13.7 Hospitality Delayed (Extra Charges) Completion ............... 113 8.13.8 Enable/Disable Delayed (Extra Charges) Completion ............113 8.13.9 Hospitality Delayed (Extra Charges) Completion ............... 114 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 4 Charging the Battery Using the Terminal Power Supply ............. 136 10.7 Paper Roll ..........................136 10.8 Installing a Paper Roll ......................137 10.9 GPRS Terminal Header ......................138 10.10 Bluetooth Terminal Header ...................... 138 SKYZER TECHNOLOGIES CONTACT DETAILS ................140 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 5 REVISION RECORD VERSION CHANGE CHANGED BY DATE 1.00 Document creation and release Henry Reyes 10/07/2021 1.01 Review and Updates Christine Hogan 20/07/2021 1.02 Further Updates Henry Reyes 23/07/2021 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 6: Introduction

    Ingenico Tetra range of EFTPOS terminals in New Zealand. 2 HARDWARE OVERVIEW 2.1 The INGENICO MOVE 5000 Terminal The Ingenico Move 5000 Terminal consists of the following elements: The Terminal Handset: The power cable for the MOVE 5000 that connects to the base:...

  • Page 7: The Ingenico Desk 3200/5000 Terminal

    SKYZER TECHNOLOGIES PAGE 7 OF 140 2.2 The Ingenico Desk 3200/5000 Terminal The Ingenico Desk 3200 Terminal consists of the following elements: The Terminal Handset: Desk 3200 Desk 5000 The kit magic box that comes with the Desk 3200 and Desk5000 terminal provides the connection to Ethernet (broadband), telephone line, power and RS232.

  • Page 8: The Ingenico Move 2500 Terminal

    The power adapter and Figure 8 cable that connects the terminal to a 100 - 240V power outlet: 2.3 The Ingenico Move 2500 Terminal The Ingenico Move 2500 Terminal consists of the following elements: INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 9: The Ipp315 Pinpad (For Use With V4 Terminals Only!)

    The iPP315 PINPad (for use with V4 Terminals Only!) The iPP315 PINPad is approved for use with V4 Terminals only! 2.4 The Desk 1500 PinPad Note for use with both V4 and V5 Hardware running PTS190 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 10: The Terminal Keyboard Layout

    • Green/ENTER/YES input key/ • Menu key/ • Function key/ • Feed key/ • Touch screen Navigation keys located directly on the display to allow the user to select alternate options on the display. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 11: Green/Enter Key

    0 . , # * % $ & To enter an alpha letter, first press the corresponding number key and then press the FUNC key to scroll through the alpha letters for that key. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 12: Card Reader

    Smart Card (IC Card) Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction. Only remove the card when prompted by the terminal. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 13 Bring the card firmly up to the active zone above the contactless logo located on the paper trapdoor. Keep the card close to the contactless logo during the transaction. The 4 virtual LEDs will light sequentially during the transaction. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 14: Installing Paper Roll

    • Press simultaneously on both upper corners of the paper compartment, as shown by red arrows below, until it clips into position. • If required, press the Feed key on the keypad to advance the paper INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 15: Move 5000 Terminal Bluetooth Base

    To replace the cover reverse these instructions being sure to engage all the retaining pins before the access clips. COM0 (Serial/RS232) Port Figure 3 – Feature of Move 5000 Base INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 16: Power On Move 5000 Terminal

    To power off Move 5000 terminal, simply press and hold down the CLEAR/Yellow and FUNC key together. Ensure the terminal is not connected to the charger and off the base when performing this function. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 17: Administration

    Pure Commerce CSE - Print Rates Table 3025705 Receipt Header and Footer - Configure 3825 Restart - Terminal FUNC + CLEAR or 86 RKI - Configuration 7418 – Opt 5 RKI - Initialization 87 then 6987 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 18: Menu Functions

     Press 0 then 6988 / 62624371 TELIUM ONLY - Contactless Configuration 6988 / 62624371 0 then 6988 / 62624371 XTRA Functions Supervisor then 1 Terminal Configuration 2 then ENTER Print Pending Transaction Select 5 then 1 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 19: Shortcut Keys

    PAGE 19 OF 140 3.3 Shortcut Keys Shortcut keys have been programmed on the Ingenico terminals for easy and quick access to frequently used menus. To access these menus, press the following keys on the terminal from the idle screen...

  • Page 20: Set Up

    NOTE: DO NOT SELECT ANY OTHER FUNCTIONS Control panel EMV TOOL Select TERMINAL SETTINGS on the terminal screen Applications report NOTE: DO NOT SELECT ANY OTHER FUNCTIONS Software management Terminal information Terminal settings INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 21 Successful or after few seconds later terminal will return to previous screen step 11.0. Press the CANCEL key unless and until you exit out from the menu and return to 13.0 idle screen. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 22: Un-Pairing Bluetooth Base

    Select COMMUNICATION MEANS on the terminal screen General settings Human interface NOTE: DO NOT SELECT ANY OTHER FUNCTIONS ECO mode Communication means Select Bluetooth on the terminal screen. Bluetooth Wifi Mobile Networks Ethernet Modem PABX Modem settings INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 23 Terminal will display BASE REMOVED on the screen and return to previous screen step 12.0 Base Removed Press the CANCEL key unless and until you exit out from the menu and return to 13.0 idle screen. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 24: Battery Charge Level Percentage

    Enter 74 and press ENTER. FUNCTION? SERIAL NUMBER: This displays the last eight digit of the serial number. Press ENTER to return to idle 12345678 or will automatically return to idle screen after 30 seconds. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 25: Installing Ingenico Ipp315 Pinpad

    Unplug in the iPP315 USB cable from the USB Host port. Power up the terminal which will then automatically deactivate the iPP315 pinpad from the terminal. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 26: Eftpos Configuration

    6-TCP-IP / GPRS Press 7 for TCP-IP/GPRS/DIAL as backup configuration followed by ENTER and proceed with the configuration. 7-TCP-IP/GPRS/DIAL Press 8 for DIAL/GPRS as backup configuration followed by ENTER and proceed with the configuration. 8-DIAL/GPRS INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 27: Dial-Up Configuration

    1797 to obtain connectivity to Paymark network. Terminal prompts to save configuration. Press ENTER to save configuration on the SAVE CONFIG Y/N terminal or CLEAR to exit and return to idle screen. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 28: Tcp-Ip With Dial Backup Configuration

    This is used where the quality of the dial tone is low. 4 = Pulse/Blind Dial – this communication setting is used for the older PABX systems and is rarely used nowadays. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 29 SAVE CONFIG Y/N terminal or CLEAR to exit and return to idle screen. 18.0 Terminal prompts to start TCP-IP link. Press ENTER to start the link or CLEAR to START TCP-IP Y/N exit without starting. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 30: Tcp-Ip Configuration

    Option 1 – to allow the terminal to use Paymark DNS address. Option 1 is selected by default. 10.0 This parameter specifies the Paymark Primary DNS address. By default, it is set to IP Primary direct.paymark.co.nz. Press ENTER HOST DNS direct.paymark.co.nz INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 31 SAVE CONFIG Y/N terminal or CLEAR to exit and return to idle screen. Terminal prompts to start TCP-IP link. Press ENTER to start the link or CLEAR to 16.0 START TCP-IP Y/N exit without starting. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 32: Gprs Configuration

    GPRS Primary 117.120.35.3. Press ENTER. HOST IP ADDRESS 117.120.35.3 10.0 This parameter specifies the GPRS Secondary IP Address. By default, it is set to GPRS Secondary 117.120.33.3. Press ENTER. HOST IP ADDRESS 117.120.33.3 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 33 CLEAR to exit and return to idle screen. Terminal prompts to start GPRS link. Press ENTER to start GPRS or CLEAR to exit 12.0 START GPRS Y/N without starting GPRS link to Paymark. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 34: Gprs With Dialup As Backup Configuration

    This is used where the quality of the dial tone is low. 4 = Pulse/Blind Dial – this communication setting is used for the older PABX systems and is rarely used nowadays. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 35 CLEAR to exit and return to idle screen. Terminal prompts to start GPRS link. Press ENTER to start GPRS or CLEAR to exit 16.0 START GPRS Y/N without starting GPRS link to Paymark. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 36: Tcp-Ip With Gprs Backup Configuration

    Note: Press the FUNC key to insert a dot in between numbers. Enter in the subnet mask for the static IP address. SUBNET MASK XXX.XXX.XXX.XXX Example: 255.255.255.0 Enter in the gateway IP address to forward the packets from. GATEWAY IP ADDR XXX.XXX.XXX.XXX Example: 192.10.1.1 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 37 Terminal prompts to start TCP-IP link. Press ENTER to start the link or CLEAR to 16.0 START TCP-IP Y/N exit without starting. 17.0 Terminal prompts to start GPRS link. Press ENTER to start GPRS or CLEAR to exit START GPRS Y/N without starting GPRS link to Paymark. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 38: Tcp-Ip With Gprs Backup With Dial Up Backup Configuration

    Note: Press the FUNC key to insert a dot in between numbers. Enter in the subnet mask for the static IP address. SUBNET MASK XXX.XXX.XXX.XXX Example: 255.255.255.0 Enter in the gateway IP address to forward the packets from. GATEWAY IP ADDR XXX.XXX.XXX.XXX Example: 192.10.1.1 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 39 08797. Press ENTER. 08797 NOTE: If the merchant has the Toll Bar on the site, then key in this phone number 1797 to obtain connectivity to Paymark network. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 40 Terminal prompts to start TCP-IP link. Press ENTER to start the link or CLEAR to 20.0 START TCP-IP Y/N exit without starting. Terminal prompts to start GPRS link. Press ENTER to start GPRS or CLEAR to exit 21.0 START GPRS Y/N without starting GPRS link to Paymark. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 41: Dial Up With Gprs Backup

    PABX number. To insert a control character ‘A’ or ‘W’, press the corresponding number key and then the FUNC key. To remove a PABX number from the PABX field, press 1 and then press FUNC key until space is displayed followed by ENTER. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 42: Wifi Configuration

    Option 1 – to allow the terminal to dynamically obtain its IP address and proceed with step 7.0. Option 1 is selected by default. Option 2 – to enter in static IP address for the terminal and proceed with step 4.0 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 43 117.120.32.110. Press ENTER. HOST IP ADDRESS 117.120.32.110 Terminal prompts to save configuration. Press ENTER to save configuration on the 15.0 SAVE CONFIG Y/N terminal or CLEAR to exit and return to idle screen. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 44: Tcp-Ip With Wifi As Backup Configuration

    Option 1 – to allow the terminal to use Paymark DNS address. Option 1 is selected by default. 10.0 This parameter specifies the Paymark Primary DNS address. By default, it is set to IP Primary direct.paymark.co.nz. Press ENTER HOST DNS direct.paymark.co.nz INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 45 SAVE CONFIG Y/N terminal or CLEAR to exit and return to idle screen. Terminal prompts to start TCP-IP link. Press ENTER to start the link or CLEAR to 16.0 START TCP-IP Y/N exit without starting. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 46: Wifi

    Enter 71 and press ENTER. FUNCTION? DEACTIVATE DEACTIVATE WIFI SUPPORT will be displayed. Press ENTER to deactivate WIFI WIFI SUPPORT connection. RESTARTING Terminal will then restart and then return to idle screen. TERMINAL... INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 47: Wifi Setup

    FUNC key to scroll through upper and lower case alpha characters. PLEASE WAIT PLEASE WAIT will be displayed. RESTARTING Terminal will then restart and then return to idle screen. TERMINAL... INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 48: Multi-Merchant Configuration

    Paymark receipt header Terminal is now in configuration mode. Go to following steps to proceed or press MULTI MERCHANT CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of SETUP inactivity INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 49: Eftpos Configuration For Multi-Merchant

    Press 3 for TCP-IP configuration followed by ENTER and proceed with the configuration as on page 29. 3-TCP-IP Press 4 for GPRS configuration followed by ENTER and proceed with the configuration as on page 30. 4-GPRS INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 50 PLEASE WAIT to the other active merchants. Press ENTER to proceed with the configuration of the next merchant or CLEAR to 11.0 CONFIG ANOTHER cancel and exit out from the merchant configuration. MERCHANT Y/N INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 51: Multi-Merchant Configuration

    Paymark receipt header Terminal is now in configuration mode. Go to following steps to proceed or press MULTI MERCHANT CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of SETUP inactivity INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 52: Master Memory Reset

    This message will be displayed on the terminal for few seconds when resetting the EFTPOS memory to factory default. MEMORY RESET Terminal is now in configuration mode. Press CANCEL to exit, otherwise the MULTI MERCHANT terminal will automatically exit after 30 seconds of inactivity SETUP INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 53: To Deactivate Multi-Merchant Configuration

    Example: To deactivate merchants 2 to 5, enter the merchant number 1 to have active and other active merchants will be deactivated. Terminal is now in configuration mode. Press CANCEL to exit, otherwise the MULTI MERCHANT terminal will automatically exit after 30 seconds of inactivity SETUP INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 54: Contactless

    Ingenico terminals are fully compatible with the global EMV standards, as well as Visa's PayWave and MasterCard's PayPass. American Express ExpressPay and JCB JSpeedy.

  • Page 55: Contactless Configuration

    SETUP ACTIVATE CTL? will be displayed. Press ENTER to activate contactless ACTIVATE CTL? Contactless has now been activated on the terminal. CONTACTLESS ACTIVATED Press CANCEL to return to idle screen MULTI MERCHANT SETUP INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 56: Deactivate Contactless

    DISABLE CTL? will be displayed. Press ENTER to deactivate contactless DISABLE CTL? Contactless has now been deactivated on the terminal. CONTACTLESS DEACTIVATED Press CANCEL key to return to idle screen MULTI MERCHANT SETUP INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 57: Single Merchant Memory Reset Configuration

    Terminal prompts EFTPOS MEMORY RESET while resetting the merchant EFTPOS configuration and returns to idle. MEMORY RESET NOTE: The above function is performed to delete the configuration for the selected merchant only. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 58: Remote Key Injection (Pkms)

    SKYZER TECHNOLOGIES PAGE 58 OF 140 6.11 Remote Key Injection (PKMS) The Ingenico Move 5000 terminal supports Remote Key Injection technology to enable automated injection of security keys from Paymark. 6.11.1 Remote Key Injection (PKMS) Configuration This function is used to configure the Remote Key Injection operation and can be performed through Dial-up, TCP-IP (Broadband) and GPRS mode.

  • Page 59: Tcp-Ip (Broadband) Rki Configuration

    By default, the RKI (PKMS) Host Port is set as HOST PORT 7540. 7540 Terminal is now in configuration mode. Press CANCEL to exit, otherwise the MULTI MERCHANT terminal will automatically exit after 30 seconds of inactivity SETUP INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 60: Gprs Rki Configuration

    By default, the RKI (PKMS) Host Port is set as HOST PORT 7540. 7540 Terminal is now in configuration mode. Press CANCEL to exit, otherwise the MULTI MERCHANT terminal will automatically exit after 30 seconds of inactivity SETUP INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 61: Remote Key Injection (Pkms) Initialisation

    Paymark Key Assist helpline on 0800 653 875 to get the keys released against the terminal ID. A merchant logon can then been initiated and successfully completed with an ACCEPTED response, the terminal is ready to process transaction. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 62: Enable/Disable Terminal Functions

    Press F1 to enable or disable the CREDIT CARD HOSPITALITY function followed by ENTER. 11.0 PRINT CUST COPY Press F1 to enable or disable the CUSTOMER COPY function followed by ENTER. This function enables the merchant to print only merchant copy receipt INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 63 Press F1 to enable or disable the ALERT DECLINE function followed by ENTER. 14.0 INTERFACED Press F1 to enable or disable the INTERFACED function followed by ENTER. NOTE: Reseller’s are no longer required to contact Skyzer Technologies to obtain SKYLink interface License key. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 64: Configure Receipt Header And Footer

    It can be configured by entering desired footer use the numeric keypads then the FUNC key to access the alpha characters then press ENTER Prompts will be shown for successive footer lines. FOOTER LINE 2 XXXXXXXXXXXXXXXXXX INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 65 0. , # * % $ & To enter an alpha letter, first press the corresponding number key, and then press the FUNC key to scroll through the alpha letters for that key. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 66: Restart Terminal

    Press ENTER to select to reset GPRS link or CLEAR to exit and return to idle screen. RESET GPRS LINK? ENTER OR CLEAR Resets the GPRS link and then returns to idle screen. GPRS STARTING PLEASE WAIT INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 67: Credit Account Prompt

    Enter the password 8099 followed by ENTER. ENTER PASSWORD? Press ENTER to Enable credit account or CLEAR to exit out without enabling the ENABLE credit account. Terminal will return to idle screen afterwards. CREDIT ACCOUNT? INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 68: Merchant Receipt

    Enter the password 6337 followed by ENTER. ENTER PASSWORD? Press ENTER to Enable printing merchant copy or CLEAR to exit out without ENABLE PRINTING MERCHANT COPY? enabling the merchant copy. Terminal will return to idle screen afterwards. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 69: Terminal Management System (Tms)

    This parameter specifies the Primary Host Port number. By default is set to 3200. PRIMARY HOST PORT Press ENTER. 3200 10.0 Press ENTER to save the configuration or CLEAR to exit without saving SAVE CONFIG Y/N configuration. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 70: Gprs Configuration

    This parameter specifies the Access Point Name of the Paymark network or any APN? third party SIM card which has been configured for. paymarkfreedom.co. Press ENTER to save the configuration or CLEAR to exit without saving 10.0 SAVE CONFIG Y/N configuration. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 71: Tms Download

    FILE DOWNLOAD NZXXXXXXXXXX XXXXXX/XXXXXX The terminal starts to download the second application software. TMS ACTION FILE DOWNLOAD NZXXXXXXXXXX XXXXXX/XXXXXX NOTE: When the terminal has finished downloading the application, the terminal will then restart itself. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 72: Reset Tms Download

    Terminal is resetting the TMS download and returns to the idle screen. PROCESSING PLEASE WAIT NOTE: Upon completion of the reset TMS download, perform FUNC 2468 to begin EFTPOS application software download again. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 73: Operation Of Terminal

    To clear any pending reversals stored on the terminal, simply initiate a merchant logon. Stored pending reversals must be cleared from the terminal in order that all stored transaction data can be processed through the host. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 74 “R” and if there are pending transaction (EOV, TIP, HOSPO) terminal will display “xxx” indicating the number of pending transaction stored on the terminal. To print the pending transaction list, press “0” key from the idle screen. R009 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 75: Surcharge

    Please enter surcharge percent between 1 and 10 with 2 decimal points. 0.00 Press ENTER This parameter specifies minimum amount to have to apply the credit card ENTER SURCHARGE surcharge. MINIMUM AMOUNT Press ENTER. 1.00 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 76: Disable Credit Card Surcharging

    Please enter surcharge percent between 1 and 10 with 2 decimal points. 0.00 Press ENTER This parameter specifies minimum amount to have to apply for the credit card AND ENTER SURCHARGE contactless surcharge. MINIMUM AMOUNT Press ENTER. 1.00 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 77: Disable Surcharging For Contactless

    Use down arrow key to scroll down to BYPASS SURCHARGE or Press 4 to select EFTPOS MENU BYPASS SURCHARGE 1.PURCHASE 2.CASH 3.REFUND 4.BYPASS SURCHARGE Press 4 to select BYPASS SURCHARGE EFTPOS MENU 2.CASH 3.REFUND 4.BYPASS SURCHARGE INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 78: Credit Card Surcharge Transaction Process

    SURCHARGE OF $X.XX PRESS ENTER TO ACCEPT The cardholder keys in their PIN number followed by ENTER. CR-PIN $XX.XX **** PROCESSING NOW will be displayed on the terminal and pinpad. 10.0 PROCESSING NOW INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 79: Purchase Transaction

    The cardholder presses the corresponding soft key to select their account type. ACCOUNT $XX.XX Example: Press F1 to select CHQ The cardholder keys in their PIN number followed by ENTER. CHQ-PIN $XX.XX **** INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 80: Contactless Purchase Transaction

    Terminal and Contactless reader will display ACCEPTED if the transaction was ACCEPTED successful. Terminal and Contactless reader will display DECLINED if the transaction was DECLINED unsuccessful. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 81 SIG DECLINED will be displayed on both terminal and contactless screen. The 13.0 merchant presses the CLEAR key to decline the cardholder’s signature after SIG DECLINED signature fails to match with the card. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 82: Cash Out Transaction

    PROCESSING NOW will be displayed on the terminal. PROCESSING NOW Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. ACCEPTED 10.0 Transaction has been DECLINED with PIN entry and prints the transaction receipt. DECLINED INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 83: Refund Transaction

    The cardholder presses the corresponding soft key to select their account type. ACCOUNT $XX.XX Example: Press F4 to select CR For PIN Entry Transaction The cardholder keys in their PIN number followed by ENTER 10.0 PIN OR ENTER **** INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 84 19.0 SIG DECLINED will be displayed on both terminal and pinpad screen. The merchant presses the CLEAR key to decline the cardholder’s signature after SIG DECLINED signature fails to match with the card. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 85: Card Not Present Transaction

    ‘YES’ to key in the Card Security Code number and proceed with step 6.0 or CLEAR to select ‘NO’ and proceed with step 7.0. If YES is selected, key in the CSC code as advised by the cardholder followed by ENTER CSC CODE ENTER. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 86 Press ENTER to accept the transaction and proceed with step 17.0 or CLEAR to SIGNATURE OK? Y/N decline and proceed with step 18.0 ENTER=YES,CLR=NO 16.0 SIG ACCEPTED will be displayed on terminal screen. SIG ACCEPTED 17.0 SIG DECLINED will be displayed on terminal screen. SIG DECLINED INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 87: Card Not Present Refund Transaction

    Enter the expiry date as advised by the cardholder. Ensure that numbers are in EXPIRY <MMYY>: month/year format. XXXX Key in expiry date and press ENTER. 10.0 Key in the refund amount and press ENTER. REFUND AMOUNT? $0.00 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 88 Press ENTER to accept the transaction and proceed with step 16.0 or CLEAR to SIGNATURE OK? Y/N decline and proceed with step 17.0 ENTER=YES,CLR=NO SIG ACCEPTED will be displayed on terminal. 17.0 SIG ACCEPTED 18.0 SIG DECLINED will be displayed on terminal screen. SIG DECLINED INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 89: Emv Chip Card Transaction

    ACCOUNT $XX.XX Example: Press F4 to select CR The cardholder keys in their PIN number and proceeds with step 7.0 or presses ENTER to proceed with the Signature step 12.0. PIN OR ENTER INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 90 If not, press CLEAR to decline and proceed with step 18.0 18.0 SIG ACCEPTED will be displayed on both the terminal and pinpad screen. SIG ACCEPTED SIG DECLINED will be displayed on both the terminal and pinpad screen. 19.0 SIG DECLINED INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 91: Credit Card Tipping Transaction

    Verify the cardholder’s signature with the signature on the back of the card. If the signature matches: SIGNATURE OK? Y/N Press ENTER to accept or if not, press CLEAR to decline ENTER=YES,CLR=NO SIG ACCEPTED will be displayed on the terminal screen. SIG ACCEPTED INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 92: Tip Transactions

    To add or adjust the TIP amount: $XX.XX $0.00 Press ENTER to proceed with adding/adjusting the TIP amount or TOTAL $XX.XX Press CLEAR to exit and return to Step 2.0 ADJUST TIP Y/N INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 93 Repeat steps 2-9 to finalize any remaining tip transactions or press CLEAR to RETRIEVE BY return to idle screen. 1. TRANS NUMBER 2. CARD NUMBER 3. AUTH NUMBER 4. PURCHASE AMOUNT 5. TIP AMOUNT 6. TOTAL AMOUNT INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 94: Tipping Utilities

    REQUIRED TRANS. Y/N Press ENTER to cancel the TIP Transaction and follow through step 8.0 CANCEL? TIP TRANSACTION Press CLEAR to exit and return to TIPPING menu. Void TIP Transaction is processing PLEASE WAIT INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 95: Uploading Tip Transactions

    “TEMPORARILY HALT TRANSMISSION Y/N”. The merchant can then press ENTER to halt the upload transmission and perform a transaction or CLEAR to proceed with uploading stored tip transactions. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 96: Printing Tips

    XXXXXX Press ENTER to print the pending transaction. CARD XXXXXX..XXXX Press CLEAR to exit and return to previous screen. TOTAL AMT NZ$XX.XX REQUIRED TRANS. Y/N Pending tip transaction receipt is being printed. PRINTING INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 97: Instant Tipping Transaction

    Card holder should Present / Insert or Swipe their card PRESENT / INSERT OR SWIPE CARD The cardholder presses the corresponding soft key to select their account type. ACCOUNT $XX.XX Example: F1 for CHQ or F2 for SAV INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 98 10.0 PROCESSING NOW will be displayed on the terminal. PROCESSING NOW 11.0 Transaction has been ACCEPTED and prints off transaction receipt. ACCEPTED Transaction has been DECLINED and prints off transaction receipt. 12.0 DECLINED INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 99: Credit Card Hospitality Transaction

    PROCESSING NOW will be displayed on the terminal while processing the PROCESSING NOW transaction. Transaction has been ACCEPTED for PIN entry and prints the transaction ACCEPTED receipt. Transaction has been DECLINED for PIN entry and prints the transaction DECLINED receipt. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 100: Hospitality Authorisation

    PIN number on the pinpad or press ENTER for PIN OR ENTER SIGNATURE. **** PROCESSING NOW will be displayed on the terminal while processing the PROCESSING NOW transaction. Transaction has been ACCEPTED for PIN entry and prints the transaction ACCEPTED receipt. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 101 14.0 SIG DECLINED will be displayed on both the terminal and pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED signature with the card. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 102: Hospitality Top-Up Authorisation

    NOTE: The total amount displayed will include the previously authorised amount REQUIRED TRANS. Y/N plus any top-up amounts already processed for this transaction. This is to notify the merchant that a top-up transaction was performed. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 103 SIG DECLINED will be displayed on both the terminal and pinpad screen. The 13.0 merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED signature with the card. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 104: Hospitality Completion Transaction

    Example: 1 for TRANS NUMBER 2. CARD NUMBER 3. AUTH NUMBER 4. INITIAL AUTH AMT 5. FUNDS ON HOLD Enter the transaction number which can be obtained from the receipt. ENTER TRAN NUM Example: 000001 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 105 12.0 SIG DECLINED will be displayed on both the terminal and pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED signature with the card. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 106 PROCESSING NOW will be displayed on the terminal while processing the PROCESSING NOW transaction and will print off receipt where cardholder has to sign to accept the transaction. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 107 SIG DECLINED will be displayed on both the terminal and pinpad screen. The 12.0 merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED signature with the card. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 108 If the card has been inserted, proceed with step 8.0 Advise the cardholder to select the currency they wish to process the transaction PURCHASE AUD 9.44 with NZD 10.00 RATE 1.0581245 SELECT CURRENCY INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 109 12.0 SIG DECLINED will be displayed on both the terminal and pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED signature with the card. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 110 CURRENCY. I AGREE TO PAY THE ABOVE TOTAL AMOUNT, AND UNDERSTAND THAT THE CHOICE OF CURRENCY IS FINAL THIS SERVICE IS SUPPLIED BY BNZ ACCEPT WITH SIG PREPAID CURRENCY CAR *---------------------------* MERCHANT COPY INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 111: Hospitality Utilities

    NOTE: The total amount displayed will include the previously authorised amount REQUIRED TRANS. Y/N plus any top-up amounts already processed for this transaction. This is to notify the merchant that a top-up transaction was performed. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 112 PROCESSING NOW will be displayed on the terminal while processing the PROCESSING NOW transaction and will print off receipt where cardholder has to sign to accept the transaction. ACCEPTED will be displayed to indicate the pre authorisation transaction was 10.0 cancelled successfully. ACCEPTED INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 113: Hospitality Delayed (Extra Charges) Completion

    Disable Delayed (Extra Charges) Step Terminal Display Comment Press FUNC Enter 100 and press ENTER. FUNCTION? DISABLE Press ENTER to disable the extra charges or CLEAR to cancel and exit to idle EXTRA CHARGES? prompt. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 114: Hospitality Delayed (Extra Charges) Completion

    PROCESSING NOW will be displayed on the terminal while processing the PROCESSING NOW transaction and will print off receipt where cardholder has to sign to accept the transaction. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 115 SKYZER TECHNOLOGIES PAGE 115 OF 140 10.0 ACCEPTED will be displayed to indicate the pre authorisation transaction was cancelled successfully. ACCEPTED INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 116: Cheque Verification Authorisation

    NOTE: There is no receipt printed for this transaction since the only requirement is for the merchant to obtain approval for the cheque. The response message stays on the display until the merchant presses ENTER INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 117: Merchant Administration Functions

    (To check this, repeat steps 1-2. Totals should all appear as $0.00 on the printout.) - If NO is selected, terminal will return to idle without resetting the totals. (To check this, repeat steps 1-2. Totals should remain the same.) INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 118: Terminal Totals With Instant Tip

    - If YES is selected, the terminal proceed with totals to be reset and print off the instant tip report for the merchant outlining the number of tip transactions that were performed. - If NO is selected, terminal will return to idle without resetting the totals. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 119: Terminal Totals With Credit Card Surcharging

    1-2. Totals should all appear as $0.00 on the printout.) - If NO is selected, terminal will return to idle without resetting the totals. (To check this, repeat steps 1-2. Totals should remain the same.) INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 120: Settlement Inquiry

    NOTE: Any expired stored Hospitality, EOV offline and/or Contactless transactions, will be prompted to upload when Settlement Inquiry is performed. To upload these stored transactions at that time, press ENTER or CLEAR to cancel upload and proceed with Settlement Inquiry. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 121: Settlement Cutover

    NOTE: Any expired stored Hospitality, EOV offline and/or Contactless transactions, will be prompted to upload when Settlement Cutover is performed. To upload these stored transactions at that time, press ENTER or CLEAR to cancel upload and proceed with Settlement Cutover. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 122: Duplicate Receipt

    Only applicable with Multi-Merchant setup. 1 Merchant 1 2 Merchant 2 Select the corresponding number on the terminal to select the Merchant followed by ENTER. 3 Merchant 3 Prints the last cardholder transaction. PRINTING INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 123: Electronic Offline Vouchers (Eov)

    TRANSACTION”. NOTE: Under PCI compliance, merchant needs to keep the cardholder’s data/receipts in a safe and secure location manner. Our recommendation would be to keep all these data/receipts locked in the cash drawer. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 124: Notification Of Eov Mode

    Paymark network, an ACCEPTED merchant logon receipt will be printed. If the terminal fails the merchant logon, then the terminal will still operate in the EOV mode. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 125: Upload Electronic Offline Transactions

    “TEMPORARILY HALT TRANSMISSION Y/N”. The merchant can then press ENTER to halt the upload transmission and perform a transaction or CLEAR to proceed with uploading offline transactions. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 126: Diagnostics

    Displays if the terminal is successful to read the chip card contact. CARD OK Displays if the terminal is unable to read the chip card contact. CARD IS MUTE Remove card from the chip card reader slot. REMOVE CARD INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 127 PRESS ENTER Press ENTER to start IP PING TEST, CLEAR to bypass IP PING TEST or 11.0 IP PING TEST? CANCEL to cancel the function and return to idle prompt. ENTER OR CLEAR INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 128 Terminal screen will display PASSED if the IP ping test is successful. Press 11.1 PING TEST ENTER. PASSED PRESS ENTER 11.2 Terminal screen will display FAILED if the IP ping test is unsuccessful. Press PING TEST ENTER. FAILED PRESS ENTER INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 129: Extra Terminal Functions

    PRESS 2: Display KVC and print Terminal Configuration Terminal will display KVC and prompt to PRINT CONFIG Y/N. PRINTING Press ENTER to print off the terminal configuration report or CLEAR to exit and return to idle screen. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 130 EMV transactions it will display “NO EMV TRANSACTIONS”. PRESS 7: Print Card Prefix Table PRINTING displays while printing Card Prefix Table. PRINTING Terminal returns to admin menu. PRESS 8: To change Date and Time of the terminal INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 131: Training Mode

    08 is for SIGN ACCEPTED. Any other amount in the “cent” area will result the transaction to decline. Ensure that any pending transactions that are stored on the terminal have been settled before exiting the training mode. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 132: New Features Of The Terminal

    9.3.3 Customer Receipt Copy Merchants now have the option available to print or not a customer copy receipt. 9.3.4 Communication The Ingenico Move 5000 terminal allows the choice of various communication methods as below: • Broadband • GPRS • Dial up •...

  • Page 133: Safety And Maintenance

    10.3 External Power Supply • Only an Ingenico approved power supply (CE Marked) specified for use with this terminal must be used. • Operate only from a power source as specified on the Power Supply Unit.

  • Page 134: Opening The

    • SAMs / SIMs are identified by the engraved marks on the lower housing. • When introducing a SAM / SIM in its slot, be sure to put the cut corner as indicated on the engraved markings. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 135: Battery

    • When used daily on battery power only. The terminal will automatically recharge its battery each time it is placed on its base. 10.6.3 Charging the Battery Using the base • Place the terminal on its base, charging will automatically begin. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 136: Paper Roll

    • Contact with organic solvents (solvent type adhesives) • Direct contact with materials containing plasticizers (PVC transparent folders or envelopes) • Direct contact with “diazo” papers • Direct contact with water • Rubbing or pressing the paper too strongly INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 137: Installing A Paper Roll

    SKYZER TECHNOLOGIES PAGE 137 OF 140 NOTE: For best performance use only heat sensitised paper roll approved by Ingenico. The use of non-approved paper is likely to damage the terminals printer 10.8 Installing a Paper Roll • Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear of the terminal.

  • Page 138: Gprs Terminal Header

    Terminal header with no connection Please note that if your terminal is ‘Multi Comms Capable’ it will show all of the above icons. The GPRS; Date/Time and battery icons are described in previous sections. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...
  • Page 139 This is the Network Icon when the terminal is NOT connected to a network via an Ethernet cable This is he Network Icon when a network cable IS inserted and a connection is made to a network via an Ethernet cable INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

  • Page 140: Skyzer Technologies Contact Details

    269 Mount Smart Road, Onehunga Auckland New Zealand Internet Access http://www.skyzer.co.nz Service and Sales Enquiries sales@skyzer.co.nz service@skyzer.co.nz If you have any comments or suggestions relating to this guide please contact Skyzer Technologies directly. INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02...

Table of Contents