Ingenico iCT250 Quick Reference Manual
  1. Manuals
  2. Brands
  3. Ingenico Manuals
  4. Payment Terminal
  5. PAYZONE iCT250
  6. Quick reference manual

Ingenico iCT250 Quick Reference Manual

Global payments, countertop
Hide thumbs Also See for iCT250:
Table of Contents

Advertisement

Quick Links

Payments
Global Payments
CounterTop – iCT250
Quick Reference Guide
July 2019

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the iCT250 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Ingenico iCT250

Summary of Contents for Ingenico iCT250

  • Page 1 Payments Global Payments CounterTop – iCT250 Quick Reference Guide July 2019...

  • Page 2: Table Of Contents

    Table of Contents 1 – Introduction ................5 2 – General Tips ................5 3 – Basic Terminal Operations ............6 Before You Begin ............6 How to Use This Guide ........... 6 Unpacking the Box ............6 Terminal ON/OFF ............7 Terminal Keyboard............
  • Page 3 Terminal Security ............32 17 – Reports ................. 32 18 – Key Beep & Backlight ............33 19 – Installation Procedure ............33 iCT250 CounterTop Connection to Magic Box Kit ..34 iCT250 CounterTop Connection to Phone Line .... 35...
  • Page 4 CounterTop Connection to Ethernet ....35 iCT250 CounterTop Connection to Power ....35 Attaching the Privacy Shield (Optional) ......36 20 – Replacing the Paper Roll ............36 21 – Troubleshooting ..............38 Receipt Paper is Jammed ..........38 Card Reader Does Not Work Properly (Cards are Not Read) ................

  • Page 5: Introduction

    This guide is your primary source of information for operating, setting up and installing the Global Payments CounterTop Contactless point-of- sale (POS) iCT250 terminal. For terminal-related questions or support, please contact Global Payments Customer Care. 2 – General Tips...

  • Page 6: Basic Terminal Operations

    3 – Basic Terminal Operations Before You Begin The iCT250 CounterTop Contactless is a point-of-sale electronic payment terminal designed to process debit and credit card transactions via an Internet or standard dial connection. For terminal set-up instructions, refer to Section 19.

  • Page 7: Terminal On/Off

    Terminal ON/OFF When the terminal is connected to the power supply, it will automatically power up, initiate an application check and then enter idle screen. To power off the iCT250, simply disconnect the power supply from the electrical outlet. Terminal Keyboard...

  • Page 8: Numeric Data Entry

    Special function keys provide customers with quick and easy access to frequently used functions and tasks. The following special function keys are present on the terminal: [F], [F1], [F2], [F3], [F4]. iCT250 Key Name NOTE: Throughout the Quick Reference Guide, to use the [ ▼] function, press the [F2] key;...

  • Page 9: Text Data Entry

    TRANSACTION NAME Card Number [544619999] Then press [Enter] to confirm the data entered. The terminal then starts validation. For amount entries, the terminal initially displays $0.00. For example, to enter the value “$5.30,” press [5], [3] and [0]. No decimal point is entered.
  • Page 10 FOOTER S Enter Footer 1 Amount Footer 1 is an optional alphanumeric data item from zero to 24 characters. The following example shows how to enter the message “Open 24HR” using multiple key presses. Step Terminal Display Merchant Action FOOTERS No action.
  • Page 11 Enter Footer 1 Press [F] two times. [Open 24HR] Press [Enter] to confirm data entry. The following are data entry keys: iCT250 B Characters Accessed 1,Q, Z,q,z 2, A, B, C, a, b, c 3, D, E, F, d, e, f...

  • Page 12: Access Administrator Menu

    Password Management The iCT250 CounterTop Contactless offers multi-level passwords that can be used for different purposes. You can set up a maximum of four levels of passwords. These passwords – from the highest level to the lowest level –...

  • Page 13: Manager/Supervisor/Clerk Passwords

    user will be locked out. At this point, please call Global Payments Customer Care for help at 1-800-263-2970. You should change your password periodically for maximum protection against fraud. Manager/Supervisor/Clerk Passwords The manager, supervisor and clerk passwords are set up by the administrator in the administrator menu.

  • Page 14: Changing The Terminal Language

    Key in the administrator name and press [Enter]. Enter the administrator password and press [Enter]. Press [▼] button to scroll down until Security is highlighted and press [Enter]. Press [▼] button to scroll down to highlighted PWParams and press [Enter]. Select the password to be changed ([1]- PWManager for manager password, [2]- PWSup for supervisor password and [3] - PWClerk for clerk password) and then press [Enter].

  • Page 15: To Conduct A Magnetic Stripe Transaction

    CAUTION: Leave the chip card in the reader until the transaction is complete. Premature card removal will invalidate the transaction. To Conduct a Magnetic Stripe Transaction Press the [Enter] key to enter the main menu. Select a transaction type and follow the prompts accordingly. Position a magnetic card with the stripe in the card reader facing inward, toward the keypad.

  • Page 16: To Conduct A Contactless Transaction

    To Conduct a Contactless Transaction Press the [Enter] key to enter the main menu. Select a transaction type and follow the prompts accordingly. Bring the card firmly up to the active zone above the display (at about 1 cm). Keep the card close to the display during the transaction.
  • Page 17 For Chip card sale transactions: At the idle screen, press [Enter] to enter the main menu, and then press [1] to select Sale. Enter the clerk ID (if enabled) and press [Enter]. Enter the invoice # (if enabled) and press [Enter]. Key in the transaction amount and press [Enter].
  • Page 18 17. Terminal starts to communicate with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed. 18. Press [Enter] to print the customer copy of the receipt. NOTE: If the chip card is not supported, one of the following messages will display: “Application Not Supported Swipe Allowed Remove Card,”...
  • Page 19 home currency or Canadian dollars (CAD). Press [F1] to accept the currency conversion, or press [F4] to decline HCP and pay in CAD. 14. For credit cards, enter the last four digits of the card number (if enabled) and then press [Enter]. (This extra step helps to reduce fraud and chargebacks.) 15.

  • Page 20: Auth Only

    7 – Auth Only An auth only transaction is used to reserve an amount against a card holder’s available credit limit for a certain period of time. Note that auth only is a non-draft capture transaction and will not settle transactions. At the idle screen, press [Enter] to enter the main menu, and then press [0] to select Auth only.

  • Page 21: Pre-Auth And Completion (Optional)

    If Pre-Auth Void is selected in step 4, merchant then selects [F1] for All or [F4] for One. If All is chosen, a report will print for all open Pre-Auth in the batch. If One is chosen, proceed to next step. Press the key that corresponds to the desired search option.
  • Page 22 For retail merchants, press [5] or use [▼] button to highlight Pre- Auth and press [Enter]; for restaurant merchants, press [4] or use [▼] button to highlight Pre- Auth and press [Enter]. Press [1] for Pre- Auth, or press [2] for Incremental Auth Enter the clerk ID (if enabled) and press [Enter].

  • Page 23: Return

    one completion is required to complete both pre-auth and incremental auths. 10 – Return Use the Return transaction to credit a cardholder. At the idle screen, press [Enter] to access the main menu. Press [2] or use [▼] button to highlight Return and press [Enter]. Enter manager password and press [Enter].

  • Page 24: Performing A Settlement (Closing The Terminal)

    11 – Performing a Settlement (Closing the Terminal) You should perform a terminal settlement at least once per day. This ensures prompt payment and reduces the chance of chargebacks. At the idle screen, press [Enter] to access the main menu. For retail merchants, press [7] or use [▼] button to scroll down to highlight Settlement and press [Enter];...

  • Page 25: Reprint

    12 – Reprint This option allows you to reprint either the last transaction entered or search for the appropriate transaction. At the idle screen, press [Enter] to access the main menu. For retail merchants, press [8] or use [▼] button to scroll down to highlight Reprint and press [Enter];...

  • Page 26: Clerk Settings

    Use [▼] button or press [6] to highlight Demo and press [Enter]. Select Yes to enable/disable demo mode and then press [Enter]. Press [Cancel] to go to the training idle screen. NOTE: The terminal must be removed from demo mode before conducting live transactions.

  • Page 27: Print Clerk Id List

    Select [2] to highlight Delete ID. Enter clerk ID and press [Enter]. Terminal will display “Clerk Deleted” if it is successfully deleted. Print Clerk ID List This option allows you to print a list of the clerks. After the list completes printing, the terminal returns to the clerk menu.

  • Page 28: Batch Menu

    15 – Batch Menu Using the Batch menu, you can display the batch totals and history, change the current batch number and delete the current batch. Batch Total This feature will allow you to view the current batch grand totals. At idle menu press [.,#*] for the administrator menu.

  • Page 29: Do Not Delete The Batch Before The Current Batch Is Settled

    Terminal prints Batch Delete report and prompts “Confirm Deletion?” Select Yes or No. Terminal displays “Deletion Complete” after selecting Yes. 10. Terminal prints activity report and returns to Batch Menu. CAUTION: DO NOT delete the batch before the current batch is settled.

  • Page 30: Reports Menu Password Protection

    Press [6] or use [▼] button to scroll down until Security is highlighted. Press [4] or use [▼] button to scroll down to highlight Administrator Menu PWs and press [Enter]. Press [▼] button to scroll down to highlight the associated parameter and press [Enter].

  • Page 31: Transaction Password Protection

    Press [5] or use [▼] button to scroll down to highlight Reports Menu PWs, press [Enter]. Press [▼] button to scroll down to highlight the associated parameter and press [Enter]. Select which password ([1]-Off, [2]-Supervisor, [3]-Manager, [4]- Administrator or [5]-Clerk) you want to use for protection of the selected report menu option.

  • Page 32: Terminal Security

    Key in the administrator name and administrator password, and then press [Enter]. Press [6] or use [▼] button to scroll down until Security is highlighted. Press [3] or use [▼] button to scroll down until Main Menu PWs is highlighted, press [Enter]. Press [▼] button to scroll down to highlight the associated parameter and press [Enter].

  • Page 33: Key Beep & Backlight

    Press [Cancel] to return to the idle menu. 19 – Installation Procedure The iCT250 CounterTop terminal should be placed near a power outlet, telephone jack and Ethernet port (if appropriate). The location should be convenient to the user and should offer adequate ventilation and...

  • Page 34: Ict250 Countertop Connection To Magic Box Kit

    Place the terminal face down. Remove the top cover by using your fingers to press the indentions and pull the cover up and off. Plug the magic box cables into the correct iCT250 ports (phone, power, RS232 and ETHERNET). Place the top cover back on the terminal by pressing it into place.

  • Page 35: Ict250 Countertop Connection To Phone Line

    CounterTop Connection to Phone Line The iCT250 CounterTop has an internal dial-up modem that allows connection to a remote host computer through a standard telephone cord. For this configuration, you will need an available telephone line, telephone cable and modular telephone jack.

  • Page 36: Attaching The Privacy Shield (Optional)

    Attaching the Privacy Shield (Optional) If the iCT250 CounterTop terminal is key injected for EBT and you want more privacy for the customer while he/she enters his/her PIN, attach a privacy shield to the front of the terminal.
  • Page 37 Place the paper roll into the paper compartment. Make sure the end of the paper is inserted as shown below. Pull a little bit of paper out towards the top of the terminal. Close the paper compartment by pulling the flap up towards the terminal. Close the paper compartment so that a little bit of the paper is coming out.

  • Page 38: Troubleshooting

    Card Reader Does Not Work Properly (Cards are Not Read) When sliding the card through the reader, make sure the magnetic stripe on the card is facing the iCT250 CounterTop Contactless display screen. Swipe the card at a faster or slower steady speed.

  • Page 39: Auto Download (Ip Terminal Only)

    If the receipt is blank, confirm that the roll of paper has been properly inserted into the terminal and the correct paper type is being used. 22 – Auto Download (IP Terminal Only) If your terminal uses Ethernet IP connection, your terminal is enabled with an auto download function that allows your terminal to automatically fulfill a remote download of the latest payment application from Global Payments’...

  • Page 40: Terminal Specifications

    If it does not, dry the terminal with a soft cloth 24 – Terminal Specifications This section discusses power requirements, dimensions and other specifications of the iCT250 CounterTop Contactless. Technical Specifications & Standard Features 128 x 64 pixel LCD with backlighting •...

  • Page 41: Service And Support

    Weight Terminal: 325 g (0.72 lbs.) • 25 – Service and Support For iCT250 CounterTop Contactless product service and repair information, contact Global Payments Customer Care at 1-800-263- 2970. Returning a Terminal for Service When you receive a replacement terminal, always return the defective devices back promptly;...
  • Page 42 © 2019 Global Payments Inc. All rights reserved. SM-191976-v1.0EN...

Table of Contents

Save PDF