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Ingenico Move 5000 Getting Started
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Ingenico Move 5000 Getting Started

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Getting Started with the
Ingenico Move 5000

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Summary of Contents for Ingenico Move 5000

  • Page 1 Getting Started with the Ingenico Move 5000...

  • Page 2: Getting Started

    Your Move 5000 is designed to be easy to use, and you should have no problems getting up and running with it. The following pages will tell you how to carry out some of the more common tasks, and introduce you to useful functions and features.
  • Page 3 You should also consider the risk of theft, and ease of access for customers making payments. Changing Till Roll 1. Hold the terminal in one hand, with the screen facing you. 2. Use two fingers of the other hand to lift and release the printer cover. 3.

  • Page 4: Function Keys

    Function Keys The Move 5000 has touch screen function keys, and can be used as shortcuts, as described below. F1 - F4 Can be used for shortcuts Menu Press to enter the application menus from the idle (READY) screen. Press...

  • Page 5: Setting Up Bluetooth

    New Base You should see the bluetooth symbol at the top of the screen. Connecting your Move 5000 to the Ethernet 1. Plug one end of the ethernet cable into the ethernet socket on your router, and the other into the ethernet socket on the rear of the base unit.
  • Page 6 Ensure that your Wi-Fi is working on other devices, and try again. Setting up the Mobile Connection The SIM is already installed in your Move 5000, and a signal and network should be automatically found. You should see 3G appear at the top of the screen. You may choose to select a specific network, as described below.
  • Page 7 4. Press Menu then choose Select Network. 5. Use the F2 and F3 keys to move up and down the list and highlight the network you want from the list provided. 6. Then click OK. Supervisor Menu and Password When you go to the Supervisor menu, you will be prompted for a password. The first time you go to the menu, the password is 01483.
  • Page 8 3. Ask the customer to present their card to the contactless symbol on the terminal display. 4. A merchant receipt is automatically printed. 5. If the customer wants a receipt, press F1 from the home screen to print it. Important. This must be done before the next transaction takes place.
  • Page 9 3. Insert the customer’s card, face up, chip forward. 4. Enter the refund amount and press Confirm . 5. The terminal connects to Valitor for authorisation. 6. When the refund is authorised, “REFUND ACCEPTED” is displayed. 7. A merchant copy of the receipt is printed. 8.
  • Page 10 Consult the online help for further instruction on how to use your terminal. valitor.com...
  • Page 11 Finding Out More If you want to know more about how to use any of our products, go to the online help, on https://support.valitor.com. Contacting Valitor If you have general queries, contact Customer Support, on 0808 204 0349. For Republic of Ireland customers, it's +44 808 204 0349 To talk to Technical Support, call 0808 204 0347.