Ingenico iCT250 User Manual
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Ingenico iCT250 User Manual

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Terminal User Guide
iCT250

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Summary of Contents for Ingenico iCT250

  • Page 1 Terminal User Guide iCT250...

  • Page 2: Table Of Contents

    Contents Section Title Page Introduction Important Safety Instructions Declaration of Conformity Installing the Terminal Using the Terminal Sale (Inserting a Card) Sale (Swiping a Card) Voice Referrals Setting the Referral Password Refund Purchase with Cashback Cash Advance Add Gratuity as a Percentage Purchase with Gratuity (Restaurants) Refund with Gratuity Pre-Authorisation...

  • Page 3: Introduction

    Introduction This guide will detail how you install and use your ICT250 terminal, including Safety Instructions and instructions on transaction processing, printing reports and general maintenance of the terminal. Important Safety Instructions Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt.

  • Page 4: External Power Supply

    This apparatus is intended for use when supplied with power from a low voltage external power supply. • Only an Ingenico approved power supply (CE Marked) specified for use with this Terminal may be used. • Since this product does not have a disconnect device (ON/OFF switch), the Terminal and Power Supply must be installed near a suitable power socket which is easily accessible.
  • Page 5 This equipment has been designed for connection to the local Public Switched Telephone Network (PSTN). The apparatus must not be subjected to any modification, in any material way, unless authorised by Ingenico. Nor must it be used with: Internal Modem Software that has not been formally accepted by the manufacturer. External control Software or external control equipment which causes operation of the modem or associated call set-up equipment to contravene the requirements of the PSTN Network.

  • Page 6: Declaration Of Conformity

    To ensure that the product is collected and recycled with respect to the environment, you must contact your supplier (contact the Ingenico local office or the commercial head office in charge of your country on www.ingenico.com <<contact us>> page).

  • Page 7: Installing The Terminal

    Installing the Terminal Installing the Terminal via PSTN Terminal Installation Plug in Phone Line Before switching the power on at the mains socket, ensure the mains supply is connected to the circular power port and then press ENTER on the terminal’s connector box. Dial Prefix Required ? Ensure the supplied telephone cable is connected to the telephone IN port on the terminal’s connector box, and...
  • Page 8 7. An installation report will then be printed displaying the READY card types that your terminal will accept. Merchant Number 12345678 8. Finally, the terminal will dial the Host computer to report the successful installation. Installation is now complete and the terminal will display the READY prompt.

  • Page 9: Using The Terminal

    4. Installation is now complete and the terminal will display the READY prompt. Your terminal is now ready for use. Check the date and time on your terminal, if this needs to be corrected refer to Section 29 of this guide for details on how to do this Using the Terminal Inserting a Chip Card into the Terminal...

  • Page 10: Application Selection

    Application Selection Some cards support multiple card schemes and during the transaction flow the cardholder may be required to choose which card scheme to use. At this time you should hand the terminal to the Cardholder. The cardholder should press the YELLOW button to scroll <Transaction Type>...

  • Page 11: Sale (Inserting A Card)

    Entering Letters You may need to enter letters using your terminal. Most numeric buttons have alphabetical characters allocated to them. e.g. the number 2 button has A, B and C allocated to it e.g. the number 5 button has J, K and L allocated to it To enter a letter press the relevant number button and then the MENU button to scroll through the letters until you select the character required.

  • Page 12: Sale (Swiping A Card)

    4. The customer should enter their PIN. As they do so Amount £25.00 asterisks will appear on the screen. PIN: Cardholder to key PIN If numbers are entered incorrectly during this process use Enter=OK Clear=REKEY the YELLOW button to delete and then re-key the correct PIN.

  • Page 13: Voice Referrals

    3. Enter the amount of the transaction and then press the SALE GREEN button. Key in Amount: 0.00 If you make a mistake, press the YELLOW button and enter and then press ENTER the correct amount. FOR CASHBACK PLEASE REFER TO PAGE 11 4.

  • Page 14: Setting The Referral Password

    You may be asked to swipe your Supervisor card or enter REFERRAL your Referral Password and then press the GREEN button MID: 12345678 to continue. If you have not set up your Referral Password CALL: nnnn nnnnnnn please see Section 9. and then press enter Once you have spoken to the Authorisation Centre if the Enter Referral Password...

  • Page 15: Refund

    If this is the first time the Password has been set please Enter Current enter 0000 and then press the GREEN button. Referral Password? If the code is to be reset key the current code and then and then press ENTER press the GREEN button.

  • Page 16: Purchase With Cashback

    11. Purchase with Cashback This menu option only needs to be used to provide Cashback when normal Sale transactions are performed with a gratuity Selecting this option allows a transaction to be carried out with Cashback instead of with gratuity. PLEASE NOTE: Only certain types of debit cards allow Purchase with Cashback.

  • Page 17: Add Gratuity As A Percentage

    3. Either key in the transaction amount and then press the Cash Advance GREEN button, or swipe/insert card in the terminal and Key in Amount: then key in the transaction amount. 0.00 and then press ENTER If performing a swiped transaction, your terminal may prompt you to enter the last four digits of the card number.
  • Page 18 3. Your terminal may prompt you to enter the Waiter ID. If SALE so, enter the relevant Waiter ID and press the GREEN Key in <Waiter Prompt> button. You may also be prompted to enter the table <Waiter ID> number. and then press ENTER (Please see Section 28 for more information on Waiter ID’s) Amount...

  • Page 19: Refund With Gratuity

    15. Refund with Gratuity 1. At the READY prompt, press the MENU button. TRANSACTION MENU Refund Sale Refund Using the key highlight REFUND and then press Force Sale the GREEN button. 2. Key in the total amount including any gratuity and press REFUND the GREEN button, or insert/swipe the customer’s card and Insert or Swipe Card...

  • Page 20: Completion

    pre-authorisation transaction for the expected value can be made. If, following a pre-authorisation transaction, the value of the transaction increases (e.g. as a result of an extended stay at an hotel) a further pre-authorisation may be required. 1. At the READY prompt, press the MENU button. TRANSACTION MENU Refund Purch.

  • Page 21: Key Entering Card Details And Mail Order Transactions

    18. Key Entering Card Details and Mail Order Transactions You may need to key enter a customers card details if their card is faulty or if you are entering a mail order transaction where the customer is not present. A. Mail Order Transactions: Begin at Step 1: if you are performing a Mail Order Transaction B.
  • Page 22 6. If not entered earlier in the process, key in the amount <transaction type> of the transaction and press the GREEN button. Key in Amount: 0.00 The terminal will now dial for authorisation. The and then press ENTER authorisation code will be displayed. Press the GREEN button.

  • Page 23: Reversal

    The terminal will display the results of the address check and the result will be printed on the merchant receipt. The ‘security message’ will advise the response for any information entered at the Security Code, Address and Post Code prompts. Message Text Result All data entered is correct...

  • Page 24: Cancelling Transactions

    The cardholder has three attempts to enter their PIN after PIN TRIES EXCEEDED which the terminal will display the message: PIN TRIES Contact Card Issuer EXCEEDED. RETURN TERMINAL Do NOT Remove Card If this message is displayed the customer will need to contact their card issuer.

  • Page 25: Printing Duplicate Receipts

    23. Printing Duplicate Receipts At the READY prompt press the MENU button. TRANSACTION MENU Use the key to view the available options and press Print Chip Data Reversal the GREEN button when the Duplicate Receipt option is Duplicate Receipt highlighted. 2.

  • Page 26: Waiter Totals

    25. Waiter Totals SYSTEM MENU 1. At the READY prompt, press the MENU button twice. The Totals TOTALS option will be highlighted. Press the GREEN button Print Function Codes and the TOTALS menu will be displayed. Select Function 2. Use the arrow buttons to view the available options and TOTALS MENU press the GREEN button when the Waiter Totals option is Z-Totals...

  • Page 27: Entering Function Codes

    4. You will now have the choice of selecting totals for ALL Select card types to be card types or selecting those card types you wish to bank. banked Press ENTER for ALL 5. Press the GREEN button to reconcile ALL card types and Press CLEAR to SELECT the terminal will contact each acquirer before printing the report or press the YELLOW button to select the acquirers...

  • Page 28: Waiter Id's (Restaurants)

    28. Waiter ID’s (Restaurants) Default Waiter 0 A default waiter, Waiter 0: SHARED will be created automatically by the terminal. This can be used if you do not want to create individual Waiter ID’s. All Sale transactions with gratuity will add tips/gratuities to this waiter without the need for a waiter ID to be entered during transaction processing.
  • Page 29 Deleting a Waiter ID Follow steps 1 to 5 above and select Delete from the WAITER SETUP menu, now proceed as follows: 1. Key in the Waiter ID code that is to be deleted and then DELETE Waiter press the GREEN button. Key in Code to Delete and then press ENTER 2.

  • Page 30: How To Change The Date And Time

    29. How to Change the Date and Time The terminal has a built-in clock which maintains the current date and time. If necessary you can also change the date and time manually. 1. At the READY prompt, press the MENU button twice. SYSTEM MENU Totals Use the...

  • Page 31: How To Change A Paper Roll

    4. Press the GREEN button again and the transaction log for Print Transaction Log that acquirer will be printed. It will show the previous 20 Continue? transactions for that acquirer. Step 3 and 4 will repeat for each acquirer. Enter=YES Clear=NO Once all have been printed, press the GREEN button and the terminal will return to the READY prompt.

  • Page 32: Helpful Hints

    Should you suspect that the terminal might have been removed, stolen or apparently modified or replaced then you should advise your Bank immediately and stop using the terminal until advised by the Bank accordingly. This is to protect both your business and also the persons who have or will continue to use your terminal.

  • Page 33: Miscellaneous Prompts

    Unable to Connect Terminal not Check the telephone line is connected properly. Call connecting to host the Helpdesk for guidance. via a telephone line. DIV434693A COPYRIGHT © 2012 Ingenico UK Ltd ALL RIGHTS RESERVED Date: July 2012 Released for: UT4.13.10 Page 32...
  • Page 34 Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KY11 9JU Part Number: DIV434693A_COVER...

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