Table of Contents
Advertisement
6.8
Network-related Problems
The following are the problems you may encounter when using CentreWare Internet Services,
Mail Print, or E-mail Notification Service, or when connected to IPv6. When an error message or
error code is displayed, refer to "6.7 Error Messages and Error Codes" (P. 246) to remedy the error.
CentreWare Internet Services Problems
Symptom
Cannot access CentreWare Internet
Services.
The [Please wait...] message is
displayed on the web browser and
does not disappear.
The latest information is not
displayed.
The [Refresh] button does not work.
The contents in the right frame do
not change even when a different
topic is selected in the left frame.
The service is slow.
The contents projected on the
screen are distorted.
Clicking [Apply] does not reflect the
new settings.
Is the printer running normally?
Check if the printer is switched on.
Is Internet Services activated?
Print out the [Configuration Report] to see if Internet Services is activated.
Is the URL entered correctly?
Check the URL. If you still cannot access the service, enter the printer's IP address instead
of the URL.
Is the HTTP port number correct?
Check the HTTP port number again. If you changed the port number, you must enter a ":"
(colon) and then the port number after the address when accessing CentreWare Internet
Services.
Example) http://printer1.example.com:80/
If SSL/TLS server communication is enabled, did you enter the address correctly in the
address field?
If SSL/TLS server communication is enabled, start the address with "https" instead of
"http". Also, if you changed the SSL/TLS port number, enter a ":" (colon) before the port
number.
Example) https://printer1.example.com:80/
Is your web browser using a proxy server?
CentreWare Internet Services cannot be accessed depending on the proxy server being
used.
Trying accessing the service without using a proxy server.
Refer to
• Online help for your web browser
Wait for a while as instructed.
If nothing happens, refresh the web browser. If this does not help, check if the printer is
running normally.
Click [Refresh].
Is your operating system or web browser supported by CentreWare Internet Services?
Refer to "1.6 Configuring the Printer Using CentreWare Internet Services" (P. 30) to see if
your operating system or web browser is supported by the service.
If your browser is using a proxy server, the window may not refresh properly or may
become slow.
Trying accessing the service without using a proxy server.
Old information may be cached on your web browser.
Clear all the information cached on the web browser.
Change the window or font size setting on the web browser.
Did you enter the values correctly?
If the values are not valid, an error message will be displayed.
Check if the values are entered correctly.
Cause/Remedy
6.8 Network-related Problems
275
Advertisement
Table of Contents
