Troubleshooting Communications - Crestron C2N-DVP4DI Reference Manual

Crestron C2N-DVP4DI
Reference Guide – DOC. 6177A
9. Select Show All Hardware to open the hardware fields.
10. Select (Standard monitor types) from Manufacturers field (refer to the
following graphic).
11. Select Plug and Play Monitor from the Models field (refer to the following
graphic).
Update Device Driver Wizard
12. Click Next three times.
13. Click Finish to return to the "Matrox DVI" driver window.
14. Click OK.

Troubleshooting Communications

NOTE: Establishing communication is covered in the C2N-DVP4DI Operations
Manual (Doc. 6112).
Use the following checklist if communication cannot be established with the C2N-
DVP4DI.
1. Verify that you are using the correct cables. As described previously, an
RS-232 connection requires a straight-through serial cable. That is, pin 1 on
one end is connected to pin 1 on the other end. Pin 2 connects to pin 2, etc.
With a TCP/IP connection, you must use a CAT5 cable with 8-pin RJ45
connectors.
2. With a serial connection, verify that the correct COM port on the PC has
been selected. Some computers have more than one COM port; some may
be internal (e.g., for a modem). Consult the manufacturer documentation for
further information about the COM ports on your PC.
3. With a serial connection, reset the control system as follows:
a. Open Viewport and click Setup | Communications Settings to display
the "Port Settings" window. Choose RS-232 as the connection type.
b. Set the baud rate of the PC to 115200 (use with new .cuz files, version
3.0.17 and higher) or 57600 (use with older .cuz files).
Digital Video Processor
Digital Video Processor: C2N- DVP4DI • 17