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12.1 Why the client software is stuck when listing cameras?
Reason
● The camera is not connected correctly.
● The frame grabber is not installed firmly.
Solution
● Check the wiring between the camera and the frame grabber.
● Reinstall the frame grabber.
12.2 Why the client software turns to the blue screen?
Reason
Close frame grabber client software with force during image acquisition.
Solution
Stop image acquisition first, and then close frame grabber client software.
12.3 Why the client software cannot list cameras?
Reason
● After powering on the camera, searching the camera via frame grabber client software too early.
● When creating new project in frame grabber client software, virtual frame grabber is selected.
Solution
● After the blue indicator lights on the camera, searching the camera via frame grabber client
software.
● When creating new project in frame grabber client software, select physical frame grabber
rather than virtual one. If there is no frame grabber model, check PCle card slot.
12.4 Why the client software does not update the frame rate
information during live view?
Reason
When the change value of frame rate in frame grabber client software is smaller than 0.5, the
frame rate does not update.
CoaXPress Area Scan Camera
Chapter 12 FAQ
User Manual
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