Troubleshooting - Alarm Lock ArchiTech Series User Manual

LOCK ASSIGNMENT FAILURE
I discovered the lock successfully but after making the
selection and selecting "Assign Lock", the following
message appeared:
This message appears after several configuration at-
tempts by the Gateway (and/or Expander). This indi-
cates the physical lock did not successfully receive the
configuration data (internal lock designation, a specific
radio channel and security data), and therefore is unable
to be assigned to the Gateway/Expander.
When this message appears, perform of the following:
1. Click Yes to first view the locks that were not config-
ured / assigned (by viewing the Gateway Lock Ta-
ble).
2. In the Gateway lock Table, click the Re-Configure
Unassigned Locks button to re-send the Config
Table to the
configuration of all unassigned locks in the table.
--or--
In the Gateway Configuration screen, click Gate-
ways > Send Config Table to the Gateway. This
will also attempt to re-configure the lock(s) that failed
the initial assignment attempts.
more information regarding the use of this feature.
LOCK DISCOVERY FAILURE
I am trying to discover a Networx lock, but DL-Windows
can't find it.
If no locks are found after a discovery attempt:
1. Verify that the lock is reset ("defaulted"). See the
programming instructions that came with your lock
for reset procedure.
2. Verify the lock is installed within an acceptable radio
range of the Gateway. Refer to WI2085 for infor-
mation about installation and range.
● Test range with the Networx Signal Meter tool (part
AL-NSM).
3. Verify the Gateway has been mounted and physical-
54

TROUBLESHOOTING

Gateway thus attempting
See page 20 for
ly installed as described in the instructions included
with the unit.
4. In the Gateway Configuration screen, try increasing
the Number of Locks to Discover (from the pull-
down).
EXPANDER DISCOVERY FAILURE
I am trying to discover Expander(s), but DL-Windows
can't find it.
If no Expanders are found after a discovery attempt:
1. Verify that the Expander is reset ("defaulted"). See
the instructions that came with the Expander for re-
set procedure.
2. Verify the Expander is installed within an acceptable
range of the Gateway.
● Test range with the Networx Signal Meter tool (part
AL-NSM).
3. Verify the Expander has been mounted and physi-
cally installed as described in the instructions includ-
ed with the unit.
4. Verify "Expander Group" dials are identical to the
Gateway to which you wish to add the Expander(s).
re-
EXISTING LOCK COMMUNICATION
FAILURE
I am no longer able to communicate with an existing
Networx lock. It was working just fine, now it does not
work!
Before attempting to re-establish communication, con-
sider the following:
1. Has something changed to affect the communica-
tion?
● Is something blocking the radio signal from the
Gateway to the lock?
● Check the radio signal from the Gateway using
the Networx Signal Meter tool (part AL-NSM). Is
the signal strength very weak?
2. Is the lock still functioning? Find the physical lock
and attempt to unlock by entering a working User
Code. Are the key-presses even causing beeping
sounds?
After verifying above, if the signal strength to that lock
has always been strong and suddenly it is non-existent,
the lock may have an internal failure. To reestablish a
connection with the lock, perform the following steps:
DL-WINDOWS™ for Networx™ V5 USER'S GUIDE