Gateway Configura On > Gateways > Relocate Gateways (Displayed In Red) - Alarm Lock ArchiTech Series User Manual

Gateway Configuration > Gateways > Relocate Gateways (Displayed in red)
In the Gateway Configuration screen, click Gateways > Relocate Gateways (Displayed in red). Upon selection, an at-
tempt is made to "relocate" (re-establish a connection) with all of the Gateways that have their IP addresses highlighted in
red (Status = " Unreachable"). Note: If Status = " Security Mismatch" , see TIP below.
A configured Gateway (discovered on the network, added
to an Account and operational) is listed in the Gateway
Configuration screen with its IP address highlighted
blue (Status = " Ready" ). When a configured Gateway
has subsequently lost communication with the network and
the Gateway Configuration screen is opened, the Gateways
IP address will be highlighted red (Status = "Unreachable").
If a Gateway(s) is unreachable with its IP address highlight-
ed red, by clicking Gateways > Relocate Gateways
(Displayed in red), an attempt is made to re-connect with
that Gateway(s).
If a Gateway IP address is highlighted in red, and therefore
a connection could not be established, try the following:
1. Check the network. Re-fresh the Gateway Configu-
ration screen (by closing and re-opening the
screen). If other Gateways exist in the Account and
are listed highlighted in blue, this indicates that part of
the network is still operational. You may need to con-
tact your network administrator to assist in finding the
source of the network problem.
2. Check your physical connections to the Gateway.
The RJ-45 socket on the Gateway contains two
●
LEDs; the green LED should be lit continually when
the RJ-45 plug is inserted and properly connected.
The yellow LED flickers when data is being send to
or from the Gateway. If these two LEDs are not
functioning, you can suspect the problem lies with
the RJ-45 cable or the network. Try replacing the
RJ-45 cable. Note: Both LEDs are not lit when the
Gateway is configured for wireless (802.11) use.
If the RJ-45 socket LEDs are operational, remove
●
the Gateway housing cover, power down and pow-
er up the Gateway by removing and replacing the
power wires at the Gateway power terminals.
3. Check your network configuration settings. Click
Gateways > Configure / Edit Network Settings.
Edit any fields that may be incorrect. Click Save to
save the changes to the database.
4. Replace the Gateway. If the network and the phys-
ical connections are found to be in working order, the
Gateway device itself may need to be replaced. Open
the Gateway housing cover on the new Gateway de-
vice (it may be helpful to make note of the new Gate-
way's MAC Address located on a square sticker (the
26
MAC Address is located under the bar code and has
12 digits, grouped in 6 pairs separated by dashes).
Disconnect the power wires and the RJ-45 plug from
the old Gateway and reconnect all wires to the new
Gateway. Continue with the Gateways > Replace
Gateway with New One procedures on page 18.
Note: Upon opening the Gateway Configuration
screen, connection to each configured Gateway is
verified before proceeding. If the Gateway cannot be
reached, the following message is displayed providing
the option to relocate the Gateway.
If the Status = "Security Mismatch",
TIP
the Security Password in the Gateway
does not match the Security Password in
DL-Windows. Try manually resetting the
Gateway (partial reset) then click Gateways
> Send Config Table to the Gateway.
See the instructions in WI2085 for resetting
the Gateway.
DL-WINDOWS™ for Networx™ V5 USER'S GUIDE