FP PostBase Vision Reference Manual page 163

Issue
...
when downloading postage / synchronising
After synchronisation, no new
data is available in the cus-
tomer portal.
Desired amount cannot be
loaded.
Function (e.g. downloading
postage) not available.
No connection.
Connection is interrupted.
Possible cause and remedy
It may take up to 15 minutes for the data to become
available in the customer portal.
Impermissible amount.
Change amount and repeat the procedure.
The current user is not authorised to access this
function. Contact the system administrator.
Ethernet cable (network cable) for the LAN con-
nection not connected / not connected correctly.
Check cable connections (see page 25).
Check / adjust the connectivity settings
(see chapter 16.13).
Turn off PostBase Vision (see page 38).
Wait one minute. Turn PostBase Vision on again.
During system start, PostBase Vision activates the
network connection (LAN or Wi-Fi). The menu bar
shows the icon of the active connection (
, for example).
Internet access of the network / router disrupted.
Contact the network administrator.
FP Infrastructure currently not accessible.
Try again later.
The Wi-Fi connection's signal strength is too low.
Icon in the menu bar:
Use a WiFi connection with sufficient signal
strength: /
Tips for troubleshooting
.
163
or