Troubleshooting; Chapter 54 Troubleshooting; Power, Hardware Connections, And Leds - ZyXEL Communications 5 Series User Manual

C
H A P T E R
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.
•

Power, Hardware Connections, and LEDs

• ZyWALL Access and Login
• Internet Access
• Wireless Router/AP Troubleshooting
• UPnP
54.1 Power, Hardware Connections, and LEDs
The ZyWALL does not turn on. None of the LEDs turn on.
1 Make sure the ZyWALL is turned on.
2 Make sure you are using the power adaptor or cord included with the ZyWALL.
3 Make sure the power adaptor or cord is connected to the ZyWALL and plugged in to an
appropriate power source. Make sure the power source is turned on.
4 Turn the ZyWALL off and on or disconnect and re-connect the power adaptor or cord to
the ZyWALL.
5 If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See
2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Turn the ZyWALL off and on or disconnect and re-connect the power adaptor or cord to
the ZyWALL.
5 If the problem continues, contact the vendor.
ZyWALL 5/35/70 Series User's Guide

Troubleshooting

54
Section 2.6 on page 59.
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