ONTENTS ONTENTS ONTENTS REFACE ColorPASS customer media pack About the documentation Service documentation Customer documentation About this guide About the illustrations in this guide Terminology and conventions Precautions Creating an ESD safe environment Tools you will need NTRODUCTION Features How the ColorPASS operates NSTALLATION Installation sequence Checking the customer site...
ONTENTS PASS SING THE OLOR Overview of the ColorPASS user interfaces Using the ColorPASS Control Panel Buttons Activity light ColorPASS Control Panel Functions menu Using the copier touch panel ColorPASS copier touch panel Functions menu Print pages menu Network Status LEDs Starting, shutting down, restarting, and rebooting ERVICE ROCEDURES...
ONTENTS Power supply Hard disk drive Switch bank assembly DVD drive Restoring and verifying functionality after service YSTEM AND USER SOFTWARE Overview Before you install system software Backing up the system configuration Restoring the system configuration Installing system software System software installation error messages Installing software patches System updates ROUBLESHOOTING...
ONTENTS PECIFICATIONS Hardware features Physical specifications Networking and connectivity User software Safety and emissions compliance PASS ERVICING THE OLOR WITH FURNITURE Procedures NDEX...
IST OF FIGURES IST OF FIGURES IST OF FIGURES Printing system IGURE ColorPASS functional diagram IGURE Summary of installation steps and references IGURE ColorPASS shipping contents IGURE ColorPASS connections IGURE Straight-through and crossover Ethernet cables IGURE ColorPASS Control Panel IGURE Accessing the ColorPASS areas of the copier touch panel IGURE Using the ColorPASS Functions menu from the copier touch panel...
IST OF FIGURES IST OF FIGURES Connecting the dongle IGURE Motherboard DIMM sockets IGURE Releasing a DIMM IGURE CPU cooling assembly IGURE Removing/replacing the CPU IGURE Motherboard battery IGURE Removing the fan IGURE Removing/replacing the power supply IGURE ColorPASS hard disk drive IGURE Removing/replacing the hard disk drive bracket IGURE...
REFACE The Installation and Service Guide is intended for authorized Canon ColorPASS-GX400 and copier service technicians installing or servicing the Canon ColorPASS-GX400. If you are not an authorized service technician, do not attempt to install or service the Canon ColorPASS-GX400. Electronics for Imaging, Inc. does not warrant the performance of the Canon ColorPASS-GX400 if it is installed or serviced by non-authorized personnel.
REFACE About the documentation The documentation for the ColorPASS is described in the following sections. Service documentation The scope of the Installation and Service Guide is limited to describing how to install ColorPASS hardware and system software and how to service and troubleshoot the ColorPASS.
REFACE About this guide The Installation and Service Guide is organized into the following topics: • Preface General information, including a list of precautions. • Introduction General description of the ColorPASS. • Installation Checking the customer site and unpacking the ColorPASS; installing and connecting the ColorPASS.
REFACE About the illustrations in this guide Illustrations reflect the current shipping version of the ColorPASS at the time of publication. Components shown in these illustrations are subject to change. To receive information about any ColorPASS components that do not match the illustrations in this guide, contact your authorized service/support center.
REFACE ColorPASS components The terms “replace” and “replacing” are used throughout this guide to mean the reinstallation of existing components. Install new components only when necessary. The term “Control Panel” refers to the area on the front of the ColorPASS, including the green/red activity light, the display window (LCD—liquid crystal display), and the buttons to the left and right of the display window.
REFACE Precautions Always observe the following general precautions when installing and servicing the ColorPASS: • Avoid pressing the surface of the LCD. Applying excessive pressure to the LCD window will cause it to change color. • Use a soft cloth moistened with Lens and Mirror Cleaner to clean the surface of the ColorPASS display window.
REFACE • Never set any liquid on or near the ColorPASS or copier. If liquid is spilled into the ColorPASS or copier, disconnect the power cord immediately. • Do not attempt to open the power supply, DVD drive, or hard disk drive (HDD). •...
REFACE When possible, work on a ground-connected antistatic mat. Wear an antistatic grounding strap, grounded at the same place as the antistatic mat. If that is not possible, do the following: • Attach a grounding strap to your wrist. Attach the other end to a good ground. •...
REFACE Lithium Battery Notice There is a danger of explosion if the battery is replaced with an incorrect type. Replace a battery only with the same type recommended by the manufacturer. Dispose of used batteries according to local regulations. ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird.
REFACE Short Circuit Protection This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). ATTENTION : La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du local où...
NTRODUCTION NTRODUCTION The ColorPASS adds computer connectivity and highly efficient Adobe PostScript 3 color printing capability to the copier. It is optimized for high-speed network communications, processing, rasterization, and printing of continuous tone color and monochrome pages. Features The ColorPASS, as an integral part of a color printing system, enables users to: •...
NTRODUCTION How the ColorPASS operates The ColorPASS enables the customer to use the copier as a high-performance, networked PostScript color printer and scanner. Users at the customer site can print to the ColorPASS from networked Windows computers, Mac OS computers, and networked UNIX workstations running TCP/IP.
NSTALLATION NSTALLATION This chapter includes information about the following: • Installation sequence (see the following section) • Checking the customer site (see page • Unpacking the ColorPASS (see page • Installing the ColorPASS and connecting it to the copier and the network (see page •...
NSTALLATION Mac OS UNIX ColorPASS Power cable(s), optional monitor, keyboard, mouse, media pack, dongle, and documentation computers computers workstations Installing and Enabling Fiery SeeQuence Suite This document describes how to install and enable Fiery SeeQuence Suite software, consisting of Fiery SeeQuence Impose and Fiery SeeQuence Compose, dongle-protected optional upgrade kits for Command WorkStation that work in conjunction with Adobe Acrobat and the Enfocus PitStop plug-in.
NSTALLATION Checking the customer site Before you install the ColorPASS, check site conditions and inform the customer of any installation requirements. Copier readiness Is the copier configured for use with the ColorPASS? (For the proper settings, see the documentation that accompanies the copier.) Is space available near the copier for the ColorPASS? Make sure that adequate space is available for the ColorPASS.
NSTALLATION Network Make sure that the network is available at the time set for installation. Verify with the network administrator that the network is functioning before you attach the ColorPASS. Make sure that the configuration requirements specified in Configuration and Setup (which is part of the user documentation set) have been met for remote computers and the network.
NSTALLATION Unpacking the ColorPASS The ColorPASS is assembled and shipped from the factory with all necessary cables (except the network cable) and documentation (see page 27). Never lift the ColorPASS by grasping the top panel. The top panel does not support the weight of the system.
NSTALLATION 5 Carefully lift the ColorPASS out of the box. If you notice shipping damage to any component, save the shipping container, in case the carrier needs to see it. Call the carrier immediately to report the damage and file a claim. 6 Give the media pack to the customer or network administrator.
NSTALLATION Connecting the ColorPASS You are now ready to make the following connections: • Optional monitor, keyboard, and mouse (if present) • Optional dongle (if present) • Power cable connection • Copier interface cable connection • Scan crossover cable connection •...
NSTALLATION O CONNECT POWER 1 Connect the recessed end of the ColorPASS power cable to the power connector on the back of the ColorPASS (see Figure 5 on page 28). 2 Connect the other end of the ColorPASS power cable to a power outlet. O CONNECT TO THE COPIER 1 Make sure that the ColorPASS and the copier are powered off.
NSTALLATION O CONNECT TO THE NETWORK 1 Make sure that the ColorPASS is powered off. 2 Connect the network cable to the upper RJ-45 network port on the back of the ColorPASS (see Figure 5 on page 28). The ColorPASS provides twisted pair connectivity to an Ethernet network. When the network cable is connected, the Ethernet interface automatically detects the speed of the network environment.
NSTALLATION Completing installation and starting up To finish the installation of the ColorPASS at the customer site, make sure to do the following: 1 Make sure that the copier is powered on. 2 Power on the ColorPASS (see page 28). Make sure that the power cord is attached and that the power switch on the back panel is in the ON position.
PASS SING THE OLOR PASS SING THE OLOR This chapter includes the following information: • Using the ColorPASS Control Panel • Using the copier touch panel • Checking Network status LEDs • Shutting down and restarting the ColorPASS Overview of the ColorPASS user interfaces Two main user interfaces are available for the ColorPASS: •...
PASS SING THE OLOR Buttons Line selection Use the four line selection buttons on the right side of the Control buttons Panel to select the command displayed on the corresponding line of the LCD display. Up and Down Use these buttons to scroll to different screens in multi-screen lists buttons or prompts.
PASS SING THE OLOR ColorPASS Control Panel Functions menu The following options are available from the ColorPASS Functions menu: Eject CD/DVD Use the line selection buttons Restart Server to the right to select an option. Shut Down System Reboot System Functions •...
PASS SING THE OLOR Using the copier touch panel The ColorPASS area of the copier touch panel is the main user interface for the ColorPASS. Navigating to the ColorPASS areas of the interface allows you to view status information, print system pages, set up printing, and shut down the ColorPASS. To access the ColorPASS areas of the interface, scroll as follows: Main Menu >...
PASS SING THE OLOR ColorPASS copier touch panel Functions menu The ColorPASS Functions menu, accessible from the copier touch panel allows you to perform a variety of administrative functions that do not affect the print jobs of other users. The functions available from the Functions menu are described on page 37.
PASS SING THE OLOR enables you to print system pages from the ColorPASS (see page 39). You can Print Pages print the following pages from the submenu that appears: • enables you to confirm that the ColorPASS-to-copier connection is functioning Test Page properly.
PASS SING THE OLOR allows users to print a file from a USB device to one of the published print USB Media Server connections. llows users to initiate a scan job from the Control Panel. For more information, see Scan Job Utilities, which is part of the user documentation set.
PASS SING THE OLOR allows the customer to calibrate the ColorPASS using AutoCal. For more Calibration information, see Color Printing, which is part of the user documentation set. allows customers to schedule and accept installation of certain software System Updates updates from a secure site on the Internet.
PASS SING THE OLOR O PRINT A PAGE FROM THE RINT AGES MENU 1 If it is not powered on already, power on the copier and allow it to warm up. 2 If it is not powered on already, power on the ColorPASS using the power button on the front panel (see page 28) and allow it to start up completely (approximately three minutes).
PASS SING THE OLOR Starting, shutting down, restarting, and rebooting The customer will generally leave the ColorPASS on all the time. Remember that when the ColorPASS is powered off, network access to the copier is interrupted. Power off the ColorPASS when you need to service it and before you remove or attach any cables to it. Definitions •...
PASS SING THE OLOR PASS O SHUT DOWN RESTART OR REBOOT THE OLOR FROM THE COPIER TOUCH PANEL 1 Navigate to the Info screen on the copier touch panel (see page 35). 2 Make sure that the Info screen reads Idle. If Printing or Processing appears on the touch panel, the ColorPASS is processing.
ERVICE ROCEDURES ERVICE ROCEDURES Generally, the ColorPASS requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components, as well as install system software. Overview This chapter includes information about servicing the following components: •...
ERVICE ROCEDURES ColorPASS overview diagrams The following figures provide an overview of ColorPASS components. Control panel DVD drive Power connector Power button Power switch USB ports Reset button Eject button Use the USB ports (x4) reset button Network port only if the system is USB ports (x2) unresponsive to...
ERVICE ROCEDURES 1. Power connector 7. Copier interface board (PCI-E6) 13. Hard disk drive in bracket 2. USB ports (x4) 8. CPU cooling assembly 14. Motherboard 3. Network port 9. Power supply 15. Front fan 4. USB ports (x2) 10. DIMM slots 5.
ERVICE ROCEDURES 1. Top panel plug 9. UIB cable 17. DIMMs 2. Top panel 10. Hard disk drive bracket 18. CPU 3. User interface board (UIB) 11. Hard disk drive 19. Battery 4. Component sled 12. Side panel (left) 20. Motherboard 5.
ERVICE ROCEDURES Power supply, DIMMs, and copier interface are not shown. Cable key From 1. Power supply cable Power supply a. CPU power connector (PW1) b. Motherboard power connector (PW2) c. DVD drive power connector (combined with data) d. Hard disk drive power connector 2.
ERVICE ROCEDURES Cable key From 5. Speaker cable Front panel Motherboard connector J40 (see detail above) 6. Front panel fan cable Front panel fan Motherboard connector FAN 4 (see detail above) 7. DVD drive power/data combo cable DVD drive Motherboard connector SATA 0 (see detail above) 8.
ERVICE ROCEDURES PASS C O SHUT DOWN FROM THE OLOR ONTROL ANEL Notify the network administrator before you remove the ColorPASS from the network. 1 Make sure that the ColorPASS is not receiving, processing, or printing any jobs. If Printing appears on the copier touch panel, the ColorPASS is processing. You must wait until the system finishes and reaches Idle before restarting or shutting down.
ERVICE ROCEDURES O SHUT DOWN FROM THE COPIER TOUCH PANEL Notify the network administrator before you remove the ColorPASS from the network. 1 Make sure that the ColorPASS is not receiving, processing, or printing any jobs. If Printing appears on the copier touch panel, the ColorPASS is processing. You must wait until the system finishes and reaches Idle before restarting or shutting down.
ERVICE ROCEDURES Opening the ColorPASS To service internal components, open the ColorPASS as described in the following procedure. Never lift the ColorPASS by grasping the top panel. The top panel does not support the weight of the system. Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le VERTISSEMENT poids du système.
ERVICE ROCEDURES O REMOVE AND REPLACE THE LEFT OR RIGHT PANEL 1 Remove the screws that secure the panel to the back of the chassis. Set aside the screws so that you can replace them later. 2 Pull the back edge of the panel away from the chassis and lift the panel off the chassis. Pivot post inside chassis Right side panel Left side panel...
ERVICE ROCEDURES O REMOVE AND REPLACE THE FRONT PANEL To remove the front panel, you must first remove the left and right panels. 1 Remove the upper faceplate from the front of the chassis. Press down to release the two tabs that secure the upper faceplate to the front panel, and then carefully remove the upper faceplate from the front panel.
ERVICE ROCEDURES O REMOVE AND REPLACE THE TOP PANEL To remove the top panel, you must first remove the left, right, and front panels. 1 Remove the plug from the top panel. From the cutout in left side of the top panel, access and loosen the locking bolt, and then remove the plug.
ERVICE ROCEDURES 5 To replace the top panel, route the UIB cable through the hole in the top of the chassis and attach it to motherboard connector USB3. 6 Position the top panel on the top of the chassis. Place the hooks on the underside of the panel into the slots in the top of the chassis, and then slide the top panel toward the back of the chassis to engage the hooks.
ERVICE ROCEDURES O REMOVE THE COPIER INTERFACE BOARD 1 Shut down and open the ColorPASS (see pages and 51). To remove the copier interface board, you must remove the left panel. 2 Make sure that the copier interface cable is removed from the ColorPASS back panel. 3 Remove the board mounting bracket screw that attaches the copier interface to the chassis.
ERVICE ROCEDURES User interface board assembly The user interface board (UIB) provides the interface between the ColorPASS and the user. The front of the UIB contains circuitry for the following: • Activity lights (amber, green, and red LEDs) • Display window (LCD) •...
ERVICE ROCEDURES O REMOVE THE USER INTERFACE BOARD 1 Shut down and open the ColorPASS (see page 48). To access the UIB, you must remove the left, right, front, and top panels. Be sure to detach the UIB cable from its connector on the motherboard, and then carefully route the cable out of the hole in the top of the chassis as you remove the top panel.
ERVICE ROCEDURES O REPLACE THE USER INTERFACE BOARD 1 If you are installing a new UIB, correctly orient the UIB buttons, and then mount them on the new UIB. The UIB buttons attach directly to the front of the UIB and extend through channels in the top panel.
ERVICE ROCEDURES Motherboard If you are removing the motherboard in order to replace it with a new motherboard, review the troubleshooting and motherboard cautions on page The Intel Core i5-660 3.33GHz CPU mounted on the motherboard controls the image data transferred to and from the copier interface.
ERVICE ROCEDURES 1. USB ports (x4) 2. Network interface/USB ports (x2) 3. Command/Status port 4. Monitor 5. CPU power (PW1) 6. Motherboard power (PW2) 7. CPU, heatsink, CPU fan 8. Battery (BT1) 9. Copier interface board (PCI-E6) 10. Empty PCI-E (J12) 11.
ERVICE ROCEDURES O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1 Shut down and open the ColorPASS (see pages and 51). To access the motherboard, you must remove the left side panel. 2 Remove all boards installed in slots on the motherboard. Note the location of the slot where each board resides so that you can reinstall the board in the same slot later.
ERVICE ROCEDURES O REMOVE THE MOTHERBOARD This procedure assumes that you have already performed the procedure “To remove boards and cables from the motherboard” on page 1 Remove the hard disk drive bracket, with hard disk drive attached (see page 92).
ERVICE ROCEDURES Replacing the motherboard Follow the procedures in this section to replace the motherboard. Failure to follow the instructions in this section may corrupt the system (not easily repaired in the field) or result in an incomplete installation (see “Error messages”...
ERVICE ROCEDURES Motherboard cautions If you have exhausted all other troubleshooting remedies and determined that you need to install a new motherboard, be sure to observe the following cautions: • Transfer the DIMMs, CPU, and CPU cooling assembly from the old motherboard onto the new motherboard.
ERVICE ROCEDURES O REPLACE THE MOTHERBOARD 1 If you are installing a new motherboard, do the following: • Unpack the new motherboard. • Open the load plate covering the CPU socket (see page 80) and remove the protective plastic cover on the CPU socket on the new motherboard. Later, you will transfer the protective plastic cover to the CPU socket of the old motherboard to protect the circuitry.
ERVICE ROCEDURES O REPLACE BOARDS CABLES AND COMPONENTS 1 Replace the hard disk drive bracket, with hard disk drive attached (see page 94). You removed the hard disk drive bracket to provide clearance for removing the motherboard. 2 Replace the following cables: •...
ERVICE ROCEDURES 3 Secure cables as necessary with any plastic cable clamp that you may have removed earlier. 4 Replace the copier interface in motherboard connector PCI-E6 (see Figure 21 on page 61). Make sure to install the board mounting bracket screw to secure the board to the chassis. Press down firmly on the top of the board as you insert the screw.
ERVICE ROCEDURES Verifying new motherboard installation and transferring options After you install a new motherboard and reassemble the system, do the following: • Verify all functionality by using the one-time use dongle to enter Service Mode. (Service Mode is not indicated on the monitor or LCD, but is entered once you power on with a new motherboard installed and the one-time use dongle installed on a USB port.) Service Mode is a temporary state that allows you to make sure that the motherboard solves the problem that you are troubleshooting.
ERVICE ROCEDURES Entering Service Mode Use the following procedure to verify that the system functions properly after installing a new motherboard. O ENTER ERVICE ODE AND VERIFY THE SYSTEM This procedure assumes that the ColorPASS is powered off, no media is in the DVD drive, you have installed a new motherboard, and that you have reassembled the ColorPASS and attached external cables.
ERVICE ROCEDURES 4 Power on the ColorPASS and allow it to boot without interruption. If a monitor is connected to the ColorPASS: • At the Log On to Windows dialog box, type Fiery.1 in the password field, and then press Enter on the keyboard.
ERVICE ROCEDURES O TRANSFER OPTIONS TO THE NEW MOTHERBOARD This procedure assumes that the ColorPASS is fully assembled, verified in Service Mode (see page 70), and powered off. 1 Make sure that the one-time use dongle is firmly attached to a USB port on the ColorPASS and that no other dongles (such as for SeeQuence Impose or Compose) or USB storage devices (except for the keyboard and mouse, if present) are attached to the ColorPASS.
ERVICE ROCEDURES 5 Follow the prompts on the interface that you chose. If an error message appears during the update process, see page Control Panel Action Monitor Action Select Enable option(s). Click each item to confirm, Server Info Fiery Options Utility and then select Transfer to Dongle Info New Motherboard...
ERVICE ROCEDURES Control Panel Action Monitor Action Scroll down and verify that Verify that transferred BIOS Version: Fiery Options Utility transferred options appear options appear under x.xx xxxx Server Information under Enabled option, then Enabled options, then BIOS Version: xxxxxxx select OK.
ERVICE ROCEDURES 7 If a monitor is connected to the ColorPASS: • When the Log On to Windows dialog box appears on the monitor, type Fiery.1 in the password field, and then press Enter on the keyboard. Type Fiery.1 exactly as shown. The password is case-sensitive; for example, fiery.1 will not work.
ERVICE ROCEDURES Replacing parts on the motherboard This section describes how to remove and replace the DIMMs, CPU, and battery on the motherboard. Before you perform any of these procedures, shut down and open the ColorPASS (see page 48). DIMMs When installing DIMMs, note the following: •...
ERVICE ROCEDURES DIMM O REPLACE A 1 Shut down, and then open the ColorPASS (see pages and 51). To access the DIMMs, you must remove the left panel. 2 To release a DIMM, push outward on the levers on each side of the DIMM. Lever DIMM Lever...
ERVICE ROCEDURES The CPU is installed in a socket on the motherboard. Before you remove the CPU from its socket, remove the motherboard from the chassis (see page 60), disconnect the CPU fan cable from the motherboard, and then remove the cooling assembly from the ColorPASS (see page 79).
ERVICE ROCEDURES If you remove the CPU from the motherboard in order to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover on the CPU socket. Transfer the protective cover to the CPU socket of the old motherboard to protect the circuitry.
ERVICE ROCEDURES O REMOVE AND REPLACE THE 1 Unlock the CPU socket lever and raise it into the open position (flex the lever away from the retention post, and then raise it). 2 Open the load plate (see Figure 27 on page 80).
ERVICE ROCEDURES O REPLACE THE COOLING ASSEMBLY Before you install the cooling assembly, completely remove any thermal compound residue on the surface of the CPU and the base of the heatsink, and then apply a fresh thermal compound square to the base of the heatsink. When installing the thermal compound square, make sure to remove the plastic backing on both sides of the square.
ERVICE ROCEDURES Battery The battery on the motherboard is located at BT1. To replace it, use a 3V manganese dioxide lithium coin cell battery (Sony CR2032 or equivalent). There is danger of explosion if the battery is replaced with an incorrect type. Replace it only with the same type recommended by the manufacturer.
ERVICE ROCEDURES 4 Slide the battery out of its socket. 5 Wait two minutes to allow the motherboard electrical components to fully discharge. 6 To insert a new battery, slide it into the socket so that the positive (+) side of the battery faces up.
ERVICE ROCEDURES Jumpers This section lists the factory default configuration for jumpers on the motherboard. Jumper configurations should not be changed. Jumper Description JP1 is the Clear CMOS and Password jumper. Default configuration: jumper cap installed on pins 1 and 2. Because JP1 is not easily accessed on the motherboard and the jumper cap is very small, it is not necessary—and could introduce an Pin 1...
ERVICE ROCEDURES A fan mounted inside the ColorPASS chassis draws air into the ColorPASS to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the ColorPASS. If you do not hear the fan, there may be a faulty power connection (see page 48).
ERVICE ROCEDURES Power supply The following table describes the power supply cables that connect to ColorPASS components. For more information on the power supply, see “Specifications” on page 132. Do not open the power supply for service or troubleshooting. Opening the power supply will void the warranty.
ERVICE ROCEDURES O REMOVE THE POWER SUPPLY 1 Shut down, and then open the ColorPASS (see pages and 51). To access the power supply, you must remove the left panel. 2 Remove the power cable from the hard disk drive. 3 Remove the power and data combination cable from the DVD drive.
ERVICE ROCEDURES Power supply cables Power supply Chassis support beam Back panel Screw (1 of 4) Removing/replacing the power supply IGURE...
ERVICE ROCEDURES O REPLACE THE POWER SUPPLY 1 Support the power supply inside the chassis and align the mounting holes. 2 Attach the power supply to the chassis with the five screws that you removed earlier (see Figure 30 on page 88).
ERVICE ROCEDURES Hard disk drive The factory-installed hard disk drive (HDD) is formatted and loaded with system software, network drivers, and printer fonts. The hard disk drive is also used to store spooled print jobs. Available space on the hard disk drive is displayed on the Info screen of the copier touch panel and in Command WorkStation.
ERVICE ROCEDURES Hard disk drive bracket Hard disk drive Copier interface and internal cables are not shown. ColorPASS hard disk drive IGURE The hard disk drive is mounted inside a bracket. If you are replacing the hard disk drive with a new one, you will need: •...
ERVICE ROCEDURES O REMOVE THE HARD DISK DRIVE 1 If you are removing the hard disk drive in order to install a new drive, give the network administrator the opportunity to print the Job Log and save any custom simulations. If possible, print the Configuration page and Font List.
ERVICE ROCEDURES 7 Remove the four screws that attach the hard disk drive to the hard disk drive bracket (see below). Screw (1 of 4) Hard disk drive Hard disk drive bracket Removing/replacing the hard disk drive from/in the hard disk drive bracket IGURE 8 Remove the hard disk drive from the hard disk drive bracket and place it in an antistatic bag.
ERVICE ROCEDURES O REPLACE THE HARD DISK DRIVE Do not install a new hard disk drive and a new motherboard at the same time. If you suspect that the ColorPASS needs a new hard disk drive and a new motherboard, first install the new hard disk drive and install system software, then install a new motherboard and transfer options (see pages and 71).
ERVICE ROCEDURES 9 If you replaced the hard disk drive with a new hard disk drive, install system software (see page 104). Troubleshooting tips: • Following system software installation, if the ColorPASS boots up much slower than usual, clear the CMOS as follows: –...
ERVICE ROCEDURES Switch bank assembly The switch bank assembly attaches to the component sled. The switch bank assembly includes the following components: • DVD drive • Power button and cable • Reset button and cable • Speaker and cable • Front USB ports and cables For more information about servicing the DVD drive, see page 100.
ERVICE ROCEDURES O REMOVE THE SWITCH BANK ASSEMBLY 1 Shut down, and then open the ColorPASS (see pages and 51). To remove the switch bank assembly, you must remove the left, right, and front panels. 2 Disconnect the following cables: •...
ERVICE ROCEDURES 6 Remove the switch bank assembly from the component sled. • Remove the three screws that attach the switch bank assembly to the component sled. • Pull the switch bank assembly straight out of the component sled. Component sled Screw (1 of 3) Switch bank assembly Removing/replacing the switch bank assembly...
ERVICE ROCEDURES O REPLACE THE SWITCH BANK ASSEMBLY 1 If it is not already attached, attach the DVD drive to the switch bank assembly (see page 102). 2 Install the switch bank assembly in the component sled (see Figure 36). If you are replacing the switch bank assembly with a new one, discard the cable extensions that may be provided with the new switch bank assembly.
ERVICE ROCEDURES DVD drive The DVD drive is attached to the switch bank assembly. The DVD drive is used to install system software onto the hard disk drive and archive data onto writable media. DVD drive Eject button ColorPASS DVD drive IGURE...
ERVICE ROCEDURES O REMOVE THE DRIVE 1 Shut down, and then open the ColorPASS (see pages and 51). To remove the DVD drive, you must remove the left, right, and front panels, the component sled, and the switch bank assembly. 2 Remove the power and data combination cable from the back of the DVD drive.
ERVICE ROCEDURES O REPLACE THE DRIVE 1 Install the DVD drive in the switch bank assembly. 2 Install the switch bank assembly in the component sled, and then install the component sled in the chassis (see page 99). 3 Attach the power and data combination cable to the back of the DVD drive. Make sure that the other end of the data cable is connected to motherboard connector SATA 0.
ERVICE ROCEDURES Restoring and verifying functionality after service Before you leave the customer site, make sure that you complete the following steps. If you cannot complete a step, determine the reason and correct the problem before continuing. For more information, see Troubleshooting page 111.
YSTEM AND USER SOFTWARE YSTEM AND USER SOFTWARE This chapter describes how to install system and user software on the ColorPASS hard disk drive. Overview The ColorPASS ships with pre-installed system software on the hard disk drive. If you need to reinstall system software in the future, use the System Software DVDs included in the media pack.
YSTEM AND USER SOFTWARE • Custom simulation and custom output profiles Custom simulation and output profiles: saved on the hard disk drive are deleted when you install system software. Ask the site administrator to save a copy of any custom profiles to a CD or network location before you install system software.
YSTEM AND USER SOFTWARE Backing up the system configuration If you back up the system configuration, you can restore it after installing, reinstalling, and upgrading system software. When you back up the system configuration, you save a configuration file that includes one or more of the following: •...
YSTEM AND USER SOFTWARE Restoring the system configuration You can restore the configuration of the ColorPASS to its previous state using a configuration file. For more information about a configuration file, see “To save the system configuration before system software installation” on page 106.
YSTEM AND USER SOFTWARE The System Software DVDs include the system software, fonts, and user software. Install the system software when you do the following: • Replace the hard disk drive. • Upgrade to a more recent version of the system software. •...
YSTEM AND USER SOFTWARE 9 When the “Insert Adobe/ Acrobat/ Enfocus Pitstop” message displays, insert the Acrobat/ PitStop DVD and follow the on-screen prompts. Time required: approximately 20 minutes. The disc ejects once files are copied. 10 Wait while files are installed on the ColorPASS. Time required: approximately 40 minutes.
YSTEM AND USER SOFTWARE Installing software patches As part of reinstalling system software, you must reinstall software patches. For a list of patches that were installed on the ColorPASS, see the Configuration page that you printed before reinstalling. You may also need to reinstall software patches as part of upgrading system software.
ROUBLESHOOTING ROUBLESHOOTING This chapter identifies the source of common problems that may occur with the ColorPASS and suggests ways of correcting them. Troubleshooting process The ColorPASS is a server for copieres, and is generally part of a configuration like the one shown in the following figure.
ROUBLESHOOTING Preliminary on-site checkout Most problems with the ColorPASS are caused by loose board or cable connections. This section describes the quick checks that you can do to locate and fix obvious problems. It describes how to eliminate any problems with external connections to the back of the ColorPASS, and then addresses checking internal board and cable connections.
ROUBLESHOOTING Checking external connections Before removing the side and front panels of the ColorPASS to check internal components, eliminate the most obvious sources of problems. Make sure that: • All interface cables to the system are plugged into the proper connectors (see Figure 40).
ROUBLESHOOTING Checking internal components To check the internal components, you must remove the side and front panels of the ColorPASS. Before you remove the ColorPASS panels, be aware of the safety precautions that you should take when handling the ColorPASS. Use standard ESD precautions when handling printed circuit boards and electronic components.
ROUBLESHOOTING Inspecting the system If your initial checks of the cable and board connections do not fix the problem, you may need to inspect the system on a component-by-component basis, as described in “Verifying the system” on page 115 A comprehensive inspection allows you to verify that each hardware component is properly installed and configured, and helps you avoid replacing expensive components unnecessarily.
ROUBLESHOOTING Verifying the system (Continued) ABLE Conditions to verify Part and additional page references • Motherboard, including components and traces, appears Motherboard (with the Fiery Options Utility DVD undamaged, and no foreign objects are evident. and one-time use dongle), page •...
ROUBLESHOOTING Verifying the system (Continued) ABLE Conditions to verify Part and additional page references CPU is: CPU with cooling assembly, page 78 • Present • Well-seated • Not visibly damaged The CPU cooling assembly is: • Well-aligned • Firmly attached Fan is: Front panel fan, page 85...
ROUBLESHOOTING Verifying the system (Continued) ABLE Conditions to verify Part and additional page references The DVD drive required is: DVD drive, page 100 • Present • Correctly installed • Not visibly damaged • Activity LED lights on power up DVD drive SATA cable is: •...
ROUBLESHOOTING Verifying the system (Continued) ABLE Conditions to verify Part and additional page references If included in the system, the required mouse, monitor, and keyboard • Mouse (if applicable) are present and appear undamaged. The mouse and keyboard are connected to the correct ports on the ColorPASS back panel. The cables required are: •...
ROUBLESHOOTING Normal startup sequence The following description is approximate. The screens, times, and sequences that you observe may vary slightly. Code in motherboard BIOS Windows operating system System software on the HDD initializes and configures establishes communication completes startup process. areas on the motherboard.
ROUBLESHOOTING Error messages and conditions To address specific error messages or conditions, see “ColorPASS error messages and condition” on page 122. Use the table to locate the problem or symptom that you want to fix, read about the possible causes, and then perform the suggested actions to solve the problem. Do not replace the HDD and the motherboard at the same time.
ROUBLESHOOTING ColorPASS error messages and condition ABLE Symptom Possible cause Suggested action Beep codes during Startup One beep No error. The ColorPASS is starting up None normally. One beep, followed by Missing, unmatched, incorrect, Check for missing, unmatched, incorrect or faulty DIMMs and reseat the DIMMs to remove any oxidation on the connector three beeps, followed by or faulty DIMMs...
ROUBLESHOOTING ColorPASS error messages and condition (Continued) ABLE Symptom Possible cause Suggested action Startup (continued) ColorPASS is getting • UIB cable is not connected to the 1. Recheck all cables and connections. power, but the Control motherboard, the user interface 2.
ROUBLESHOOTING ColorPASS error messages and condition (Continued) ABLE Symptom Possible cause Suggested action Startup (continued) Control Panel screen and Possibly one of the following: 1. Recheck all cables and connections. Activity light appear as 2. Reboot the ColorPASS. • Wrong, missing, incorrectly connected, follows: or faulty DIMM(s) 3.
ROUBLESHOOTING ColorPASS error messages and condition (Continued) ABLE Symptom Possible cause Suggested action Startup (continued) Control Panel screen and Problem with the Windows 1. Recheck all cables and connections. Activity light appear as operating system. 2. Reboot the ColorPASS. follows: 3.
ROUBLESHOOTING ColorPASS error messages and condition (Continued) ABLE Symptom Possible cause Suggested action Control Panel messages Could not mount the dos/ When transferring options following Obtain the Fiery Options Utility DVD and try the procedure again. boot partition. installation of a new motherboard (page 60), you used the Feature Update CD.
ROUBLESHOOTING ColorPASS error messages and condition (Continued) ABLE Symptom Possible cause Suggested action System performance System performs slowly Possibly one of the following: 1. Recheck all cables and connections. and/or hangs periodically. 2. Make sure that the CPU is firmly seated in its socket and •...
ROUBLESHOOTING ColorPASS error messages and condition (Continued) ABLE Symptom Possible cause Suggested action Network If you suspect a network problem, keep in mind the following: • If the ColorPASS does not appear in the list of printers on the network, another device on the network may have been assigned the same Ethernet hardware address.
ROUBLESHOOTING ColorPASS error messages and condition (Continued) ABLE Symptom Possible cause Suggested action Printing Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a color Test Page to make sure that the copier does not need servicing or adjusting. Test Page fails to print.
ROUBLESHOOTING ColorPASS error messages and condition (Continued) ABLE Symptom Possible cause Suggested action Printing (continued) A print job stalls or stops Possibly one of the following: 1. Cancel the ColorPASS print job. after one or a few pages. 2. If this fails to clear the problem, reboot the ColorPASS (see •...
ROUBLESHOOTING ColorPASS error messages and condition (Continued) ABLE Symptom Possible cause Suggested action Printing (continued) Print quality is poor. Possibly one of the following: 1. Print a ColorPASS Test Page. 2. If the quality of the ColorPASS Test Page is good, the error •...
PECIFICATIONS PECIFICATIONS This section provides an overview of ColorPASS features, specifications, and safety certifications. Hardware features • Single Intel Core i5-660 3.33GHz CPU (up to 3.66GHz with Turbo boost) • Memory—2GB (2 x 1GB) • An RJ-45 connector for 10BaseT/100BaseTX/1000BaseT Mbs connectivity over twisted pair cable (upper port) •...
PECIFICATIONS Networking and connectivity • Supports AppleTalk and TCP/IP protocols simultaneously. • Supports EtherTalk Phase 2 (allows users to print from a Mac OS computer to the ColorPASS using the AppleTalk network protocol over an Ethernet network). • RJ-45 connector (upper port) that supports 10BaseT/100BaseTX/1000BaseT twisted pair network connectivity.
PASS ERVICING THE OLOR WITH FURNITURE PASS ERVICING THE OLOR WITH FURNITURE This chapter describes how to remove the ColorPASS from the furniture in order to access internal components for service. Procedures If the ColorPASS is installed in the optional furniture, you must remove it from the furniture before performing most service procedures.
PASS ERVICING THE OLOR WITH FURNITURE PASS EMOVING THE OLOR FROM THE FURNITURE Never lift the ColorPASS by grasping the top panel. The top panel does not support the weight of the system. 1 Make sure that the ColorPASS is shut down and that all the cables are removed from the back of the ColorPASS.
PASS ERVICING THE OLOR WITH FURNITURE 3 Remove the thumbscrews that attach the ColorPASS stability bracket to the stand. Thumbscrews Stability bracket 4 Lift the bracket and gently pull the ColorPASS away from the table top. Make sure to pull the ColorPASS out just enough so that the front panel of the ColorPASS is aligned with the back edge of the table top.
PASS ERVICING THE OLOR WITH FURNITURE 5 Remove the ColorPASS left side panel (two screws) so that you can access the monitor pole tightening mechanism. Monitor pole tightening mechanism Left side panel...
PASS ERVICING THE OLOR WITH FURNITURE 6 Use the allen key to loosen the screw that secures the monitor pole to the ColorPASS. The allen key should be stored in the side drawer of the furniture. Allen key 7 Holding the monitor pole, gently lift the monitor pole assembly up and out of the ColorPASS monitor mount.
PASS ERVICING THE OLOR WITH FURNITURE PASS EPLACING THE OLOR IN THE FURNITURE 1 Make sure that the left side panel is removed from the ColorPASS. 2 Place the ColorPASS upright on the furniture stand. Slide the ColorPASS forward just until its front panel is aligned with the back edge of the table top.
PASS ERVICING THE OLOR WITH FURNITURE 4 Lift up the pole assembly and insert the pole into the top of the ColorPASS so that it is inside the monitor mount. Tighten the assembly into place using the allen key. Tighten the monitor assembly...
PASS ERVICING THE OLOR WITH FURNITURE 5 Replace the left side panel on the ColorPASS with the screws that you removed earlier.
PASS ERVICING THE OLOR WITH FURNITURE 6 Use the handle on the stability bracket to lift the rear of the ColorPASS. Slide the ColorPASS all the way forward into the stand. Lock the ColorPASS into place with the two thumbscrews that you removed earlier.
PASS ERVICING THE OLOR WITH FURNITURE 8 Replace the cable cover over the cables and monitor pole. Cable cover 9 Replace the allen key in the furniture drawer and continue with the procedure “To reassemble the ColorPASS and verify functionality” on page 103.
NDEX NDEX Numerics 10BaseT/100BaseTX/1000BaseT 30 cables checking 113 CPU fan 79 AC connector 113 digital press interface 26 activity light 33 DVD drive 48 AppleTalk 19 front panel fan 85 front panel USB ports 96 HDD data 48 back panel connectors 28 HDD power 92 backing up the configuration 108 network, twisted pair 30...
NDEX Configure tool, using to change the server’s DIMMs default language 22 clearing the CMOS after replacing 77 configuring a static IP address 128 configuration 20 connections, checking 113 removing 77 connectors replacing 77 back panel 28 display window, Control Panel 32 CPU fan cable 61 dongle DVD drive data cable 61...
NDEX Fiery Options Utility 72 Fiery pages 39 Job Log 104 Fiery Scan 19 option in Functions menu 37 Fiery.1 password 71 printing 37 Font list jobs 104 definition 104 jumpers 84 printing prior to HDD replacement 92 printing prior to system software installation language, changing the default 22 LCD 32 fonts 19...
NDEX service dongle 72 – Service Mode 64 opening the system 51 service procedures, overview 43 shutting down 34 panels, removing 51 side panels password 71 removing 52 Portable Document Format (PDF) 19 replacing 52 PostScript 19 slot assignments, motherboard 60 power software AC cable 26...
NDEX troubleshooting video board beep codes during startup 122 connector 55 checking external connections 113 description 55 checking internal connections 114 removing 56 control panel functions 126 replacing 56 control panel messages 126 video diagnostics 38 DVD drive 126 voltages error messages and conditions 121 checking 31 network 128...