Table of Contents
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T
ROUBLESHOOTING
Preliminary on-site checkout
Most problems with the ColorPASS are caused by loose board or cable connections.
This section describes the quick checks that you can do to locate and fix obvious problems.
It describes how to eliminate any problems with external connections to the back of the
ColorPASS, and then addresses checking internal board and cable connections.
Check external and internal connections before replacing any components.
Verify that the network is functioning, no unauthorized software or hardware is
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installed on the ColorPASS, and no problems have occurred with a particular print job or
application. The on-site administrator can help you verify these issues.
For problems that persist after you check the external and internal connections, this section
provides a comprehensive list of internal and external checks that may help you fix the
problem.
This section includes the following:
•
"Checking external connections" on page 113
Describes the quick checks that you can do to make sure that the problem is not caused by
a loose connection at the back of the ColorPASS.
•
"Checking internal components" on page 114
Describes the quick checks that you can do to make sure that the problem is not caused by
a loose board or cable connection inside the ColorPASS.
•
"Inspecting the system" on page 115
Provides a more comprehensive checklist that you can use to check the ColorPASS
internally and externally. If your initial checks fail, complete this checklist before
concluding that you need to replace a cable or component.
To troubleshoot problems that present specific symptoms, see
condition" on page
causes and steps to remedy them.
122. Locate symptoms listed in the table to help you determine possible
"ColorPASS error messages and
112
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