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T
3:
ColorPASS error messages and condition (Continued)
ABLE
Symptom
A print job stalls or stops
after one or a few pages.
Color quality is
inconsistent.
T
ROUBLESHOOTING
Possible cause
Possibly one of the following:
• A PostScript or application error
• System software is corrupted
Incorrect or faulty DIMM
or faulty DIMM connection
A copier problem
Suggested action
Printing (continued)
1. Cancel the ColorPASS print job.
2. If this fails to clear the problem, reboot the ColorPASS (see
page
41).
3. If the problem persists, choose the Clear Server command
from Command WorkStation.
4. Set Print Cover Page to Yes and resend the problem job.
The Cover Page will indicate "PS Error."
For more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
5. If the problem persists, reinstall system software
(see
page
Corrupt system software may cause the system to hang.
1. Reseat the DIMMs to remove any oxidation on the connectors
(see
page
2. Verify memory amount on the Configuration page.
3. If the problem persists after replacing the DIMM,
replace the motherboard (see
Test the copier and perform service, if necessary. See the
service documentation that accompanies the copier.
104).
76).
page
60).
130
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