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S
P
ERVICE
ROCEDURES
Motherboard cautions
If you have exhausted all other troubleshooting remedies and determined that you need to
install a new motherboard, be sure to observe the following cautions:
• Transfer the DIMMs, CPU, and CPU cooling assembly from the old motherboard onto
the new motherboard.
• Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
BIOS chips are not interchangeable.
• Do not reinstall system software at this time.
Reinstalling system software is not necessary when installing a new motherboard and can
result in an error if done before transferring options to the new motherboard (described on
page
71.)
• Before you use the one-time use dongle to transfer options (for example, Fiery Graphic
Arts, Premium Edition, if applicable) to the new motherboard, enter Service Mode (see
page
70) and make sure that the new motherboard solves the problem that you are
troubleshooting.
The ColorPASS can remain in Service Mode indefinitely. Use Service Mode to carefully
verify the new motherboard before transferring options to the new motherboard.
Transferring options to the new motherboard permanently customizes the new
motherboard. Once customized, the motherboard cannot be returned to inventory or
installed in another ColorPASS. If the new motherboard does not solve the problem in
Service Mode, do not transfer options. Return the new motherboard and unexpended
one-time use dongle to inventory.
• If you can verify in Service Mode that the new motherboard solves the problem
that you are troubleshooting, transfer options to the new motherboard using the
and one-time use dongle included with the new motherboard (see
• Do not remove the one-time use dongle while transferring options to the new
motherboard.
Removing the one-time use dongle prematurely will corrupt the dongle and possibly
damage the motherboard. If either become corrupted, you must contact your authorized
service/support center and order a new replacement motherboard kit.
65
page
71).
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