Chapter 12 Trouble Shooting - HikRobot X86 User Manual

No. Trouble
No device found
1
when running the
client.
2 Live view is black.
Poor live view
3
image quality.
No image during
4
live view.
X86 Open Platform

Chapter 12 Trouble Shooting

Table 12-1 Trouble Shooting
Possible Reason
Device is not started up
normally, or network
cable connection error.
Lens aperture is closed.
Exposure time is too
short.
The network may be
fast Ethernet.
Incorrect jumbo frame
setting.
Although trigger mode
is enabled, there is no
trigger signal.
The computer firewall
or third-party anti-virus
software blocks image
data.
User Manual
·
Solution
Check device power wiring (observe
PWR indicator), and check network
connection (observe LNK and ACT
indicator).
Open lens aperture.
In client, go to Image Setting, set
Exposure Auto as Once, and set Gain
Auto as Once.
Confirm whether the network
transmission speed is 1 Gbps and PC
NIC is the gigabit NIC, etc.
Set jumbo frame as 9 KB, or 9014 bytes.
In client, go to Trigger and IO Control,
and set Trigger Mode as Off.
Turn off computer firewall and
third-party anti-virus software, or add
the client into the white list of
anti-virus software.
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