Resetting To Factory Settings; Resetting The Appliance Module To The Original Factory Settings - HPE Synergy 12000 Frame Setup And Installation Manual

CAUTION: Creating the support dump file overwrites any existing backup file on the appliance. If possible, refrain
from creating a support dump if you have not copied the backup file to an external location for safekeeping.
Prerequisites
• Minimum required privileges: Infrastructure administrator
• Use a USB 2.0 or 3.0 device drive, formatted as an NTFS or FAT32 file system and with only one partition. If
necessary, use a computer to format the USB drive.
• The USB drive must have enough free space (typically 1 GB to 4 GB) to store the support dump file.
Creating a support dump file from the HPE Synergy maintenance console
Procedure
1. Ensure that the USB drive is installed in the USB port of the local appliance.
IMPORTANT: Do not remove the USB drive until the operation is complete and the Synergy maintenance
console advises that it is safe to remove the drive.
2. Use the appliance console to access the HPE Synergy maintenance console main menu.
3. Select Support dump.
A new set of commands appears.
4. Do one of the following:
Select Create support dump to create a support dump and copy it to the USB drive.
•
Select Download existing support dump to copy a support dump from the appliance to the USB drive.
•
5. Wait until the support dump file is copied. There is a message on the screen stating that the support dump was
successfully completed and that it is safe to remove the USB drive.

Resetting to factory settings

In the event that you need to reset settings to their original factory status, the following options are available:
Resetting the appliance module to the original factory settings on page 108
•
• Performing a frame link module factory reset on page 111

Resetting the appliance module to the original factory settings

A factory reset restores the appliance to the original factory settings. It does not change the installed firmware version.
You have the option of preserving or erasing the appliance network settings. A factory reset with preserved network
settings is necessary for recovering an appliance module from an unrecoverable error state. This option clears most faults
so that you can restore the appliance module from a backup file. The reset option does not change the cryptography
mode.
You might need to reset the appliance module either to decommission it (so that you can migrate the hardware) or to
return the appliance to a known state for reuse (for example, to restore the appliance from a backup file).
108 Troubleshooting