Resetting To Factory Settings; Resetting The Appliance To The Original Factory Settings - HPE Synergy 12000 Frame Setup And Installation Manual

The support dump file is encrypted by default.
CAUTION: Creating the support dump file overwrites any existing backup file on the appliance. If
possible, refrain from creating a support dump if you have not copied the backup file to an external
location for safekeeping.
Prerequisites
• Minimum required privileges: Infrastructure administrator
• Use a USB 2.0 or 3.0 device drive, formatted as an NTFS or FAT32 file system and with only one
partition. If necessary, use a computer to format the USB drive.
• The USB drive must have enough free space (typically 1 GB to 4 GB) to store the support dump file.
Creating a support dump file from the HPE Synergy maintenance console
Procedure
1. Ensure that the USB drive is installed in the USB port of the local appliance.
IMPORTANT: Do not remove the USB drive until the operation is complete and the Synergy
maintenance console advises that it is safe to remove the drive.
2. Use the appliance console to access the HPE Synergy maintenance console main menu.
3. Select Support dump.
A new set of commands appears.
4. Do one of the following:
• Select Create support dump to create a support dump and copy it to the USB drive.
• Select Download existing support dump to copy a support dump from the appliance to the USB
drive.
5. Wait until the support dump file is copied. There is a message on the screen stating that the support
dump was successfully completed and that it is safe to remove the USB drive.

Resetting to factory settings

In the event that you need to reset settings to their original factory status, the following options are
available:
• Resetting the appliance to the original factory settings on page 88
• Performing a frame link module factory reset on page 90

Resetting the appliance to the original factory settings

A factory reset restores the appliance to the original factory settings. It does not change the installed
firmware version.
You have the option of preserving or erasing the appliance network settings. A factory reset with
preserved network settings is necessary for recovering an HPE Synergy Composer from an
88 Resetting to factory settings