HPE Moonshot 1500 Maintenance And Service Manual
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HPE Moonshot 1500 Maintenance And Service Manual

HPE Moonshot 1500 Maintenance And Service Manual

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HPE Moonshot 1500 Chassis Maintenance
and Service Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: P10135-001
Published: July 2018
Edition: 1

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Summary of Contents for HPE Moonshot 1500

  • Page 1 HPE Moonshot 1500 Chassis Maintenance and Service Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2013, 2015 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 3: Table Of Contents

    Warnings and cautions......................34 Fans..............................34 Power supply blank........................... 35 Power supply............................. 36 Uplink module blank.......................... 36 Rear blank............................37 HPE Moonshot 1500 Chassis Management Module.................38 Blanking panel........................... 38 Switch module blank..........................39 Cartridge blank..........................40 Front chassis blank..........................41 Midplane cover..........................41 Fan louver............................42...
  • Page 4 Power supply bay numbering....................65 Power supply LED........................65 Uplink module connectors and LEDs..................66 HPE Moonshot 1500 Chassis Management module LEDs and buttons........ 71 HPE Moonshot 1500 Chassis Management module components......... 72 Chassis internal components......................72 Cartridge slot and switch module bay identification..............73 Cartridge LEDs and buttons....................

  • Page 5: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 6 Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué...
  • Page 7 essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Parts-only Warranty Service (Garantieservice ausschließlich für Teile) Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung. Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.
  • Page 9 componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. Customer Self Repair Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is.
  • Page 10 Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR: • Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
  • Page 11 Customer self repair...
  • Page 12 Customer self repair...
  • Page 13 Customer self repair...
  • Page 14 Customer self repair...

  • Page 15: Illustrated Parts Catalog

    Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website. Item Description Spare part number Customer self repair HPE Moonshot 1500 — — Chassis Cartridge blank 745825-001...
  • Page 16 Item Description Spare part number Customer self repair Rack mounting hardware 689247-001 Mandatory kit* Rack blanking panel (for 689248-001 Mandatory airflow control)* Bezel ear, right* 689256-001 Mandatory Bezel ear, left* 689255-001 Mandatory Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

  • Page 17: System Components

    Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria.
  • Page 18 Item Description Spare part number Customer self repair System backplane 753938-001 Optional assembly with front panel display cable and front panel display Front panel display 712682-001 Mandatory HPE Moonshot 1500 747028-001 Mandatory Chassis Management Module Table Continued Illustrated parts catalog...
  • Page 19 1,500 W CS-48VDC 794734-001 Mandatory HTPLG Fans** — — a) Fan module for chassis 689253-001 Mandatory with HPE part number 700349-B21 or 700350- b) Fan module for chassis 745290-001 Mandatory with HPE part number 740872-B21 or 747049- Midplane assembly 736390-001 Optional...
  • Page 20 Description Spare part number Customer self repair Switch module (For part — — number information about switch modules, see the HPE Moonshot Switch User and Maintenance Guide.)* Uplink module (For part — — number information about uplink modules, see the...
  • Page 21 Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt.
  • Page 22 Illustrated parts catalog...

  • Page 23: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver Preparation procedures To access some components and perform certain service procedures, you might need to perform one or more of the following procedures: •...

  • Page 24: Open The Cable Management Arm

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the rack. Open the cable management arm To open the cable management arm, lift it up as you swing it open. Disconnect the cable management arm Before removing the chassis from the rack, you must first disconnect the cable management arm.

  • Page 25: Extend The Chassis From The Rack

    Extend the chassis from the rack Procedure 1. Pull down the quick release levers on each side of the rack. WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack. 2.

  • Page 26: Remove The Access Panel

    WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers. 4. After installing or maintaining the system, slide the chassis back into the rack, and then press the chassis firmly into the rack to secure it in place.

  • Page 27: Remove The Rack From The Rack

    Turn the access panel over to locate the HPE Moonshot 1500 Chassis label. This label provides information on LED status indicators, component identification, and server and switch installation procedures. Remove the rack from the rack WARNING: The rack is heavy. To reduce the risk of personal injury or damage to the equipment: •...

  • Page 28: Install The Access Panel

    8. Place the rack on a flat surface. Install the access panel IMPORTANT: After performing a procedure inside the chassis, always install the access panel on the chassis when complete. Do not operate the chassis for long periods of time with the access panel removed.
  • Page 29 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The rack is bolted to the floor using the concrete anchor kit. • The leveling feet extend to the floor. • The full weight of the rack rests on the leveling feet. •...
  • Page 30 WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before installing the rack. WARNING: The rack is heavy. To reduce the risk of personal injury or damage to the equipment: •...
  • Page 31 2. Install the chassis into the J-slot on the rails, and then pull it forward. 3. Push in the release lever, and then install the chassis into the rack. CAUTION: Press and hold the "Push" tab on each rail until the chassis begins to slide into the rack. Then, release the "Push"...

  • Page 32: Power Up The Chassis

    2. If no changes were made, enter the user name and password assigned for the chassis or the default user name and password: Default username: Administrator Default password: password For more information about the iLO CM firmware, see the HPE Moonshot iLO Chassis Management CLI User Guide in the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/moonshot/docs). Power up the chassis...

  • Page 33: Safety Considerations

    Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 34: Warnings And Cautions

    These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to disconnect power from the system completely. Warnings and cautions Before installing a chassis, be sure that you understand the following warnings and cautions.

  • Page 35: Power Supply Blank

    To replace the component, reverse the removal procedure. Power supply blank CAUTION: For proper cooling, be sure that a component or a component blank is always installed in each bay in the rear of rack. When replacing a component or blank, leave the bay empty for no more than 60 seconds.

  • Page 36: Power Supply

    Power supply CAUTION: For proper cooling, be sure that a component or a component blank is always installed in each bay in the rear of rack. When replacing a component or blank, leave the bay empty for no more than 60 seconds. Failure to do so can disrupt airflow in the rack. To remove the component: 1.

  • Page 37: Rear Blank

    To replace the component, reverse the removal procedure. Rear blank CAUTION: For proper cooling, be sure that a component or a component blank is always installed in each bay in the rear of rack. When replacing a component or blank, leave the bay empty for no more than 60 seconds.

  • Page 38: Hpe Moonshot 1500 Chassis Management Module

    60 seconds. Failure to do so can disrupt airflow in the rack. CAUTION: Removing the Moonshot 1500 CM module results in the loss of remote management connectivity for the chassis and both switches. Before removing the module, be sure no remote sessions are in progress.

  • Page 39: Switch Module Blank

    To replace the component: 1. Align the blanking panel. 2. If necessary, attach a cage nut to each side of the rack, then secure the blanking panel to the rack. Switch module blank CAUTION: For proper cooling, be sure that a cartridge or a cartridge blank is always installed in each cartridge slot in the chassis.

  • Page 40: Cartridge Blank

    To remove the component: 1. Extend the chassis from the rack. 2. Remove the access panel. 3. Remove the component as indicated. To replace the component, reverse the removal procedure. Cartridge blank CAUTION: For proper cooling, be sure that a cartridge or a cartridge blank is always installed in each cartridge slot in the chassis.

  • Page 41: Front Chassis Blank

    To replace the component, reverse the removal procedure. Front chassis blank To remove the component: 1. Extend the chassis from the rack. 2. Remove the access panel. 3. Remove the component as indicated. To replace the component, reverse the removal procedure. Midplane cover To remove the component: Front chassis blank...

  • Page 42: Fan Louver

    1. Power down the rack . 2. Open the cable management arm. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the rack. 4. Disconnect all peripheral devices from the rack. 5.

  • Page 43: Fan Cable

    7. Remove the midplane cover. 8. Lift the fan louver out of the chassis. To replace the component, reverse the removal procedure. Fan cable To remove the component: 1. Power down the chassis. 2. Open the cable management arm. 3. Remove all power: a.

  • Page 44: Rear Backflow Preventer

    To replace the component, reverse the removal procedure. Rear backflow preventer To remove the component: Power down the rack. Open the cable management arm. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the rack. Remove the fans directly above the bay to be serviced.

  • Page 45: Bezel Ear

    Remove the Moonshot 1500 Chassis Management Module. Extend the chassis from the rack. Remove the access panel. Remove the midplane cover. 10. Disconnect and remove the fan cable. 11. Remove the four screws that secure the rear back-flow preventer to the rack and slide the rear back-flow preventer towards the midplane, tilting at an angle to remove.
  • Page 46 Remove the right bezel ear. Remove the left bezel ear. Removal and replacement procedures...

  • Page 47: Discovery Services Midplane Cable

    10. Disconnect the cable from the left bezel ear. To replace the component, reverse the removal procedure. Discovery Services midplane cable To remove the component: 1. Power down the chassis. 2. Disconnect the cable management arm. 3. Remove all power: a.
  • Page 48 5. Remove the access panel. 6. Remove the bezel ear. 7. Remove the midplane cover. 8. Remove the Discovery Services midplane cable cover to access the cable. 9. Disconnect the Discovery Services midplane cable from the midplane and remove it from the chassis. To replace the component, reverse the removal procedure.

  • Page 49: Front Panel Display

    Front panel display To remove the component: 1. Power down the chassis. 2. Open the cable management arm. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the rack. 4. Release the front panel display. 5.

  • Page 50: Front Panel Display Cable

    Disconnect each power cord from the power source. b. Disconnect each power cord from the rack. Disconnect all peripheral devices from the rack. Remove each uplink module or uplink module blank. Remove the Moonshot 1500 Chassis Management Module. Remove the fans. Front panel display cable...
  • Page 51 Remove the power supplies. Extend the chassis from the rack. 10. Remove the access panel. 11. Remove each cartridge or cartridge blank from the rack. 12. Remove each switch module or switch module blank from the rack. 13. Remove the rack from the rack . 14.

  • Page 52: Backplane Assembly

    To replace the component, reverse the removal procedure. Backplane assembly WARNING: The rack is very heavy. To reduce the risk of personal injury or damage to the equipment: • Always use either a lift that can handle the load of the product or at least four people to lift and stabilize the product pieces during assembly, installation, or removal, especially when the rack is not installed in the rack.
  • Page 53 Remove the Moonshot 1500 Chassis Management Module. Remove the fans. Remove the power supplies. Extend the chassis from the rack. 10. Remove the access panel. 11. Remove each cartridge or cartridge blank from the rack. 12. Remove each switch module or switch module blank from the rack.
  • Page 54 13. Remove the rack from the rack . 14. Place the rack on a flat, sturdy surface to support the rack. 15. Remove the midplane cover. 16. Pull up on the backplane release lever to disengage the backplane assembly. 17. Rotate the backplane assembly release lever down and slide the backplane assembly out of the rack. Removal and replacement procedures...

  • Page 55: Midplane Assembly

    To replace the component, reverse the removal procedure. When replacing the backplane assembly, be sure to hold the backplane assembly level and align it carefully with the guides. Midplane assembly WARNING: The rack is very heavy. To reduce the risk of personal injury or damage to the equipment: •...
  • Page 56 Disconnect all peripheral devices from the rack. Remove each uplink module or uplink module blank. Remove the Moonshot 1500 Chassis Management Module. Remove the fans. Remove the power supplies. Extend the chassis from the rack. 10. Remove the access panel.
  • Page 57 13. Remove the rack from the rack . 14. Place the rack on a flat, sturdy surface to support the rack. 15. Remove the midplane cover. 16. Remove the backplane assembly. 17. Disconnect and remove the fan cable. 18. Remove the four screws from the bottom of the chassis, loosen the captive screws securing the midplane assembly to the chassis, and then lift it up to access the cables.
  • Page 58 20. Remove the midplane assembly. To replace the component, reverse the removal procedure. When replacing the midplane cover, be sure to do the following: • Align the midplane assembly carefully with the provided guides. • Tilt the midplane cover towards the front of the chassis, and then down to align the screw holes. •...

  • Page 59: Troubleshooting

    Troubleshooting Troubleshooting resources The HPE Moonshot System Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on the Moonshot System. The document is available in the Hewlett Packard Enterprise Information Library.

  • Page 60: Software Tools And Solutions

    Moonshot System. As a single point of access to the chassis, iLO CM firmware enables you to configure, update, and operate the Moonshot System through the GUI, CLI, IPMI, and remote serial console access. For more information, see the HPE Moonshot iLO Chassis Management CLI User Guide in the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/moonshot/docs).

  • Page 61: Hpe Smart Update Manager

    Moonshot System. Users deploy the firmware updates contained in the Moonshot Component Pack using the included Smart Update Manager, or by using the iLO Chassis Manager GUI or CLI, or the HPE Moonshot switch module CLI. Download the latest pack from the Hewlett Packard Enterprise website (http:// www.hpe.com/info/moonshot/download).

  • Page 62: Component And Led Identification

    Component and LED identification Chassis front panel LEDs and buttons Item Description LED Status Chassis power LED Flashing green = The rack is waiting to power on. Green = Normal operation Amber = Standby operation Off = No power Chassis health LED Green = Normal operation Flashing amber = Degraded condition...

  • Page 63: Chassis Front Panel Components

    Item Description LED Status Switch module A health LED Green = Normal operation Flashing amber = Degraded condition Flashing red = Critical condition Off = Switch module is not installed or no power exists. Switch module B health LED Green = Normal operation Flashing amber = Degraded condition Flashing red = Critical condition...

  • Page 64: Chassis Rear Panel Components

    Chassis rear panel components Item Description Fans (5) Moonshot 1500 CM module Uplink module A Uplink module B (blank installed) Power supply blank Power supplies Fan bay numbering Chassis rear panel components...

  • Page 65: Rear Fan Module Led

    Rear fan module LED Status Description The fan module is working or the power is off. Solid amber The fan module has failed. Power supply bay numbering Power supply LED Rear fan module LED...

  • Page 66: Uplink Module Connectors And Leds

    Status Description • No power to power supply units. Check the power cord. • Power is present. Standby output is on; output is disabled. • Power supply failure (includes overvoltage, overcurrent, and overtemperature) Green Power is present and main 12 V output is enabled. Uplink module connectors and LEDs The uplink module is installed on the rear of the chassis in uplink module bay A or B.
  • Page 67 For management SFP+ ports X1–X6 1Gb or 10Gb Ethernet SFP+ ports X1 through X6 support Ethernet traffic only. SFP+ ports support the following pluggable Ethernet transceiver modules: • HPE 1000BASE-T SFP • HPE 1000BASE-SX SFP • HPE 10GBASE-SR SFP+ •...
  • Page 68 Serial console port For management QSFP+ ports Q1–Q4 40Gb Ethernet QSFP+ ports Q1 through Q4 support Ethernet traffic only. QSFP+ ports support the following pluggable Ethernet transceiver modules: • HPE 40GBASE QSFP+ SR4 • HPE 40GBASE QSFP+ DAC Moonshot-4QSFP+ Uplink Module components...
  • Page 69 • HPE 40GBASE QSFP+ to 4x10G SFP+ • HPE QSFP+/SFP+ Adapter Any available port can be used to connect to the data center. Ensure the port is populated with supported transceiver modules that are compatible with the data center port type.
  • Page 70 Moonshot-16SFP+ Uplink Module components Item Component Description SFP+ ports X1–X16 1Gb or 10Gb Ethernet* Serial console port For management The following cables and transceiver modules are supported: • 10GBASE DAC SFP+ • 10GBASE-SR SFP+ • 1000BASE-T SFP • 1000BASE-SX SFP Use any available port to connect to the data center.

  • Page 71: Hpe Moonshot 1500 Chassis Management Module Leds And Buttons

    Solid green = 10Gb link Blinking green = Active 10Gb traffic Solid amber = 1Gb link Blinking amber = Active 1Gb traffic HPE Moonshot 1500 Chassis Management module LEDs and buttons HPE Moonshot 1500 Chassis Management module LEDs and buttons...

  • Page 72: Hpe Moonshot 1500 Chassis Management Module Components

    Moonshot 1500 CM module USB — connector Moonshot 1500 CM module — microSD slot Chassis internal components Up to 45 cartridges and two switch modules can be installed in the Moonshot 1500 Chassis. HPE Moonshot 1500 Chassis Management module components...

  • Page 73: Cartridge Slot And Switch Module Bay Identification

    Cartridge slot and switch module bay identification The chassis provides 45 cartridge slots (1-45) and two switch module bays (A-B). Cartridge LEDs and buttons Cartridge slot and switch module bay identification...
  • Page 74 Item Description Status Cartridge power LED/button Green = Normal operation Amber = Standby operation Off = No power Cartridge health LED Green = Normal operation Flashing amber = Degraded condition Flashing red = Critical condition Off = No power Drive LED Green = Activity Off = No activity Depending on the cartridge...

  • Page 75: Switch Module Button, Sensor, And Leds

    Switch module button, sensor, and LEDs Item Description Status Switch module power LED Green = Normal operation Amber = Standby operation Off = No power Switch module health LED Green = Normal operation Flashing amber = Degraded condition Flashing red = Critical condition Off = No power Switch module uplink activity LED Green = Link...
  • Page 76 *The fan speed adjusts automatically when the access panel is installed or removed. Component and LED identification...

  • Page 77: Specifications

    Specifications Chassis environmental specifications Specification Value Temperature range Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Maximum wet bulb temperature Operating 28ºC (82.4ºF) Nonoperating 38.7ºC (101.7ºF) Relative humidity (non condensing) Operating 10% to 90% Nonoperating 5% to 95% All temperature ratings shown are for sea level.

  • Page 78: Support And Other Resources

    Operating system type and revision level To obtain product information, log in to iLO CM firmware and use the Show Chassis Info command. For more information, see the HPE Moonshot iLO Chassis Management CLI User Guide in the Hewlett Packard Enterprise Information Library.

  • Page 79: Remote Support

    • Contact Hewlett Packard Enterprise Worldwide • Subscription Service/Support Alerts • Software Depot • Customer Self Repair • Insight Remote Support • Serviceguard Solutions for HP-UX • Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix • Storage white papers and analyst reports Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement.

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