Nortel i2021 Series User Manual
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Nortel i2021 Series User Manual

Nortel i2021 Series User Manual

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i2021 ISDN Telelset
7-22-02
i2021 Series
ISDN Teleset
User's Guide
i2021 Comcodes
004-LUC-I0001-B
Black: 300411246
Misty Cream: 300131661

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  • Page 1 ISDN Telelset 7-22-02 i2021 Series ISDN Teleset User's Guide i2021 Comcodes 004-LUC-I0001-B Black: 300411246 Misty Cream: 300131661...
  • Page 3 The RJ-49C refers to the network jack provided by the telephone company. This is the jack that interfaces to the FCC registered NT1 device, not the jack on the bottom of the i2021.

  • Page 4: Important Safety Instructions

    Do not use this equipment in a wet basement. § If this equipment accidentally falls into water, do not retrieve it until you have disconnected it from the telephone line. Disconnect it at the wall jack only. § This product should not be placed near or over a radiator or heat register.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION ...1 ISDN i2021 S/T Telesets...1 About This Manual...1 FEATURES ...1 Voice Operation Features ...2 Accessories ...3 INSTALLATION ...4 Parts List ...4 ISDN Interfaces ...4 Line and Power Connections – i2021 Teleset ...5 PS1/PS2 Switch Settings ...6 Terminating Resistors ...6 Point-to-Point Circuits ...7 Passive-Bus or Multipoint ...7...
  • Page 6 TABLE OF CONTENTS View ...60 Protecting Keys from Being Overwritten ...61 Disabling the Automatic Download ...62 Protecting Specific Keys from an Automatic Download...62 Key Clicks...63 Disable Logging...63 Testing...63 MAINTAINING THE TELESET...65 Checking the FW Version ...65 Loading FW ...65 Troubleshooting Problems...65 GLOSSARY ...67 INDEX...II .

  • Page 7: Introduction

    S/T TELESET This Teleset connects to an ISDN Basic Rate S/T interface, which may require an external NT1 (Network Terminator). Your local telephone equipment provider may furnish this device. The i2021 Teleset offers an extensive list of features. They include the...

  • Page 8: Voice Operation Features

    TILTING DISPLAY (BACKLIT) Your Teleset has a Liquid Crystal Display (LCD) with 9 settings for the optimum-viewing angle. It displays Caller ID information, CalLog entries, and is used to set up and manage Teleset operation. CLOCK AND ALARM The display includes a time-of-day clock, and a timer that shows how long you are on a call.

  • Page 9: Accessories

    A standard telephone keypad is used to enter alpha-numeric characters as well as the “Feature” (Star * and Pound #) keys. These keys are used to dial telephone numbers, and to enter names and numbers into the directory. Certain other features or options may include the use of the two feature keys.

  • Page 10: Installation

    ISDN Interfaces A little background information sometimes helps. Your ISDN service comes to you over ordinary telephone line wiring. That makes it less expensive and simple to install. The service provider (telephone company) usually provides a 2-wire interface, called a U interface to the customer.

  • Page 11: Line And Power Connections - I2021 Teleset

    Line and Power Connections – i2021 Teleset The i2021 Teleset must be connected to the line through an NT1 device. This device presents the 2-wire U interface to the line, and the 4-wire S/T interface to the Teleset. The Teleset is powered over the phone line. This method conforms to a standard using one of two different powering methods: PS1or PS2.

  • Page 12: Ps1/Ps2 Switch Settings

    PS1/PS2 Switch Settings If power is supplied on pins 7&8, set the PS1/PS2 switch to PS2. If power is supplied on pins 3&6, 4&5 only, set the PS1/PS2 switch to PS1. If power is supplied on pins 3&6,4&5,7&8, set PS1/PS2switch to PS2. If your NT1 does not supply power, you must use an external 48-volt DC power supply.

  • Page 13: Point-To-Point Circuits

    i2021 ISDN Teleset Point-to-Point Circuits A point-to-point application typically has the Terminating Resistors “On” at both ends of the interface. Fig. 5: Terminating Resistor Range Passive-Bus or Multipoint These may be new terms to you, so we will define them so you can better understand their meaning.

  • Page 14: Line Configuration

    Fig. 6: Terminating Resistor Settings for Farthest Teleset In the following application, the NT1 is equal in distance to both i2021 phones. The Terminating Resistors are set to “On” at one of the phones and at the NT1. Fig. 7: Terminating Resistor Settings for Equal Distance Telesets Line Configuration To ensure the proper operation of your Teleset, several operating parameters must be met.

  • Page 15: Switch Type

    SPID. Check with your service provider or system administrator for the correct information. DIRECTORY NUMBER The telephone numbers appearing on your line. CALL APPEARANCE KEYS These are configured at the switch and at your phone. You may have more than one Call Appearance of a Directory Number.

  • Page 16: Installing The Logo Plate

    i2021 ISDN Teleset Installing the Logo Plate...

  • Page 17: Assembling The I2021

    i2021 ISDN Teleset Assembling the i2021...

  • Page 18: Softkeys

    i2021 ISDN Teleset Softkeys An understanding of softkey operation is required in order to install and operate the i2021 Teleset. Directly below the display are four softkeys, vertically- oriented to the display. The location of these keys corresponds to menu choices that appear directly above them in the LCD window.

  • Page 19: Connecting The I2021- Auto-Install

    4. Connect one end of the eight-pin mounting cord to the ISDN Line- In jack on the bottom of the Teleset. Connect the other end of the cord to the S/T jack on your NT1 or ISDN telephone wall jack. 5. Remove the protective film on the display.

  • Page 20: Auto-Switch

    NOTE: You can abort the T-Wait countdown timer at any time by pressing the Speaker key or any touchtone keypad digit. The Auto-Install programming choices are: Adjust Contrast – Select Yes or No. SPID – If the switch supports Auto-SPID you will be prompted to choose a SPID.
  • Page 21 AUTO-SPID Auto-SPID is a National 2 and National 3 ISDN feature. Not all switch types and not all service providers support the Auto-SPID feature. If Auto- SPID is supported, follow the procedure shown below. AUTO-SPID PROCEDURES When the countdown timer stops, or is aborted, the Teleset automatically sends the Auto-SPID code to the switch.

  • Page 22: Auto-Download

    4. Connect one end of the eight-pin mounting cord to the ISDN Line-In jack on the bottom of the Teleset. Connect the other end of the cord to the S/T jack on your NT1 or ISDN telephone wall jack. 5. Remove the protective film on the display.
  • Page 23 To manually choose the switch type, press MENU, MORE, MORE, Config, Switch. The display will show the current selection and the choices available. MANUALLY ENTERING THE SPID 1. Press MENU, MORE, MORE, Config, MORE, MORE, SPID. 2. Press Change if you want to edit the SPID. Pressing Change will not erase the displayed SPID until the new SPID is entered from the keypad.
  • Page 24 When the SPID entry is complete, the Teleset must be programmed. The i2021Teleset can download the switch parameters, and/or can be manually programmed. NOTE: If the SPID is greater than 19 digits, an < will appear to the left of the SPID digits. Use the volume control key to view the entire SPID.
  • Page 25 i2021 ISDN Teleset key is the default or primary key. This key must remain a Call Appearance key. All of the other 15 keys are programmable. It is important to check with your system administrator to see how your Teleset is provisioned at the switch. You will have at least one Directory Number (DN) and at least one, or more, Call Appearances (CA).
  • Page 26 The first three programmable keys should be lit. These three keys are the default CA keys. In our example, we will enter DN 847-555-4736 with two CAs, DN 847- 555-1234 with 4 CAs, and DN 847-555-4321 with one CA. The first two DNs will have a Bearer Service of Speech and the third will have a Bearer Service of Audio.
  • Page 27 Since the first DN, 847-555-4736 has only two Call Appearances and there are three Call Appearances lit, press the third CA key to turn that CA off. After you completed the DN/CA selections, press Save. The display will now allow you to move to the second DN. Press the Next softkey.
  • Page 28 Enter the second DN as a seven-digit number. Enter the Bearer Service as Speech, and then press Save. The third DN in the example has only one CA. That DN/CA will be assigned to key 7. Press the Next softkey until there are no Call Appearances lit.
  • Page 29 ASSIGNING THE CONFERENCE/TRANSFER/DROP/CALL FORWARD/CALL PICKUP FEATURES MANUALLY The following sections describe how you assign these features. 1. Press MENU, MORE, MORE, Config, SetKey, SetFA. The display shows as follows: 2. Press FA to scroll the features on the display. 3. The following features: PkUp (Call Pickup), FwdOn (Call Forwarding), Confr (Conference), Transfer, Drop, and MsgWait (Message Waiting) are enabled as you scroll though them.

  • Page 30: Setting Up The Teleset

    i2021 ISDN Teleset Setting Up the Teleset ADJUSTING THE DISPLAY VIEWING ANGLE The display module on the i2021 Teleset tilts for ease of viewing. This is a handy feature when reflections from room lighting or instrument placement make the display less readable. Select any of nine angle settings by lifting the display from the rear with your finger.
  • Page 31 SETTING THE BACKLIGHTING OPTIONS The i2021 Teleset incorporates a two-line, 24 character, adjustable, backlit display. There are three settings for the backlight feature: off, on, and dynamic. OFF – When the backlight feature is set to off, no backlighting is present. ON –...
  • Page 32 Press MENU to exit. NOTE: An explanation of the options provided by the MORE key is found in the Basic Operation section found in Chapter 2. SETTING THE DATE AND TIME CLOCK Setting the time and date are important to the accuracy of your Teleset. This is important because the alarm clock and the Call Log features are dependent on setting the correct time and date.

  • Page 33: Ringing Patterns

    3. The next screen is used to edit the clock functions. Example: 4. Enter the clock digits and press Save. Pressing Save returns the following screen. RINGING PATTERNS Your Teleset has up to ten different ringing patterns to signal incoming calls.
  • Page 34 i2021 ISDN Teleset 2. On this screen you choose the ringing pattern (RingPattern). This selection returns a screen prompting you to select a ringing pattern (0-9). As an example, we press the digit 3 on the keypad. We confirm 3 on the following screen and press Accept to enter your choice.
  • Page 35 Press MENU to return to the startup screen. The SaVol key sets the default level of the ringing pattern. The Ring Pattern level returns to this volume setting if the Teleset power is reset. The Ringing Pattern volume may be adjusted at any time by pressing the volume keys while the Teleset is ringing.
  • Page 36 Preference. Ringing Line Preference allows the Teleset to automatically go off-hook on the oldest ringing Call Appearance when the handset is lifted. This may be a problem if the Teleset is sharing telephone numbers with another phone, such as in a manager/assistant application. In this arrangement, the secretary receives an incoming call and the phone starts to ring.
  • Page 37 4. If you encounter a red Call Appearance key, the Teleset will display the message, “Invalid-Not a General CA”. This means the Call Appearance has previously been programmed as a Conference, Priority, or a Terminate Only Call Appearance. If this is the case, you must first go to the Conference, Priority, or Terminate Only Call Appearance screen and change the key back to a General Call Appearance.
  • Page 38 ISDN Teleset INTERCOM Intercom is a Call Appearance assigned by the telephone company switch to be used as an intercom. To manually program a hardkey as an intercom, press MENU, MORE, MORE, Config, ICOM. Select the Call Appearance to be used as an Intercom, by pressing it. In our example, Key 16 was pressed.
  • Page 39 i2021 ISDN Teleset To return to Manual Answer, press the Manual Answer key. SPEED DIAL KEY ASSIGNMENT You can assign Speed Dial numbers to individual hardkeys. Programmable hardkeys may only be assigned to a single function/feature. If a hardkey is already assigned, it cannot also be used for a Speed Dial key.
  • Page 40 2. If a hardkey lights, it means that key is already assigned a Speed Dial number. Press the hardkey you wish to program as a Speed Dial key. Each Speed Dial key will store 32 digits. The display will only show 21 digits of the number.

  • Page 41: Editing A Speed Dial Number

    VOL key will cause the display to shift to the FRONT or left most digit of the telephone number. Pressing the RIGHT side of the VOL key will cause the display to shift to the END or the right most digit of the telephone number.

  • Page 42: Setting The Alarm Time

    NOTE: If the telephone number to be edited is longer than 24 digits, arrows will indicate there are more digits to display. Use the volume control key to view the entire number before editing. After the entire number is viewed, press the edit key and edit the number as above.
  • Page 43 i2021 ISDN Teleset 1. Press MENU, Alarm 2. Press Change. 3. Enter the date you want the alarm to sound, or press Daily, then press Save.

  • Page 44: Password Selection

    4. Enter the time (hour, minute), then press Save. If you wish to enter additional alarms press Next and repeat the above. Password Selection A password (numeric) can safeguard your directory entries and programming. Forgetting your password may mean resetting the Teleset to the manufacturer’s initial settings.
  • Page 45 5. This number is your password. Write it down. You are prompted to confirm the password. 6. To begin Level 2 protection, press the MENU key now. 7. To begin Level 3 protection, press the LockAll softkey. Level 3 protects the Teleset’s entire menu system. 8.

  • Page 46: Changing The Language On Keycaps And Display

    Changing the Language on Keycaps and Display Certain keycaps are available in three languages. These user changeable keycaps are shown below. The Teleset will also allow the user to choose a display language. English MENU MUTE HOLD REDIAL CHANGING THE KEYCAPS Using a small screwdriver or similar flat blade (unsharpened), carefully pry- up the existing keycap by the indentation on the side.

  • Page 47: Operations

    Voice Operation Most of the operations described to this point are switch related or controlled. Voice Operation consists of features/options controlled by the Teleset. Terms and Nomenclature Of all the terms used in basic telephony, none is more widely used than “On-Hook and Off-Hook.”...

  • Page 48: The Display Window And Menus

    MORE key flashes, you can press the key to return to the previous menu. MUTE The MUTE button toggles the microphone - on and off - for the handset, headset, and speakerphone. A steady light (red) lights the key when active. REDIAL This key is handy for calling frequently busy numbers.

  • Page 49: Placing Calls

    The time/date entry flashes until it is set. The menus for the CallLog and Directory are accessed by pressing the softkey directly below the word. Placing Calls The two methods of placing calls are On-Hook and Off-Hook dialing. DIALING OFF-HOOK 1.

  • Page 50: Display Information

    Incoming calls will display Calling Line ID as a Calling Party Number or a Calling Party Name and Number, depending on the configuration of the serving telephone company switch. Figure 8 is an answered, incoming call with Calling Party Number only.

  • Page 51: Hold Key

    NOTE: The complete top line of the display (Calling Line ID) can be viewed on any “Off-Hook” Call Appearance by pressing the Call Appearance key. Pressing an Off-Hook Call Appearance key will cause the display to scroll. Hold Key During a call, you can answer an incoming call or initiate another call by pressing the Hold key.

  • Page 52: Transferring Incoming Calls

    TRANSFERRING INCOMING CALLS 1. Answer the incoming call. 2. Press the Conf/TR, or the Transfer key, which ever key applies to your service. 3. Place an outgoing call. When you hear ringing – press Transfer. NOTE: You may announce the transferred call before completing the transfer or abort the transfer by pressing the original, held Call Appearance.
  • Page 53 NOTE: You may press the Join key after the second party answers or while it is ringing. The Conf key will always change to AdNext. If you only subscribe to 3- Way Conferencing, you cannot add any more to the conference. NOTE: When you attempt to join a 4 “Service Option Violated”...

  • Page 54: The Drop Feature

    The Drop Feature The Drop softkey will be available whenever the Teleset is off hook. The function of the Drop feature varies depending on the call state. When off hook to dial tone or a partially dialed number, or a ringing number, pressing the Drop key will disconnect the current call and cause the i2021 to revert back to dial tone When on an active single party (non-conferenced) call, pressing the...

  • Page 55: Teleset Features

    Pressing the LEFT side of the VOL key will cause the display to shift to the FRONT or left most digit of the telephone number. Pressing the RIGHT side of the VOL key will cause the display to shift to the END or the right most digit of the telephone number.
  • Page 56 i2021 ISDN Teleset Press Search to display the following screen. If the directory is empty, the next screen appears. At this point, the user may either press Next or Prev to scroll through the entries or press Add to enter a name from the keypad. When the keypad is pressed, the display will change as shown below.

  • Page 57: Call Records

    NOTE: The rightmost softkey will be Find if searching for a name or will be Save if entering a name. To enter the name, press the same keys that are used to dial numbers on the touchtone keypad. For example: the name ED is entered by pressing the letters E and D which are found, along with F, on the numeric key (3)on the keypad.
  • Page 58 Pressing the Time key will display the date and time the call was logged. NOTE: In order for the logged call’s Time to be correct, the Clock must be set correctly in the i2021Teleset. The Tel softkey allows toggling between the Name and Telephone Number. To delete a logged call, press Clear.

  • Page 59: Dialing From The Call Log

    NOTE: In order for the logged call’s Time to be correct, the Clock must be set correctly in the i2021Teleset. The Edit softkey allows modifying the telephone number for dialing. To delete a logged call, press Clear. DIALING FROM THE CALL LOG Outgoing calls can be dialed directly from the Call Logs.
  • Page 60 Use the ---> key to position the cursor over the number to delete or change. The ---> key will go one space past the last digit of the telephone number and then wrap back to the front of the number.
  • Page 61 Use the # key to enter a pound sign or apostrophe. Use the 0 key to enter a space Use the DN softkey to toggle between the name and the telephone number. i2021 ISDN Teleset...

  • Page 62: Advanced Features

    ADVANCED FEATURES DSS/BLF (Direct Station Select, Busy Lamp Field) DSS – This feature allows calls to be transferred to a station without dialing the station on the keypad. BLF – For use by attendant consoles - When an incoming call rings the main number, an attendant can use this feature to check the status of a line for a busy condition.
  • Page 63 To disable a softkey: Press MENU, MORE, MORE, Config, SetKey, SetFA. The display will show the softkeys and the Feature Activator/Indicator assigned to the feature. NOTE: The SetKey feature list is local to the Teleset. It will only reflect the current programming of the Teleset. To ensure accuracy, run a Parameter Download before using SetKey.

  • Page 64: Key Mapping

    i2021 ISDN Teleset Key Mapping The i2021supports a local feature called Key Mapping. The purpose of the Key Mapping feature is to allow features that have Feature Activators higher than Key 16 to appear on a hardkey. For example, the North American ISDN Users Forum (NIUF) recommends using Key 57 as a Call Forward key.

  • Page 65: Inspect

    NOTE: Key (xx) will be the number of the hardkey you select. At this point, use the dial keypad to enter the Feature Number (Activator/Identifier) that you want to appear on the key you selected. In our example, we entered 57. Press Save to remap the key.

  • Page 66: View

    The i2021 Teleset contains feature keys up to key 96. Feature keys above key 16 are automatically assigned to softkeys. However, all keys may be mapped to hardkeys if desired. For further information, refer to the paragraph that explains “key mapping.” To Use the Inspect feature, press the Inspect Feature key.

  • Page 67: Protecting Keys From Being Overwritten

    assignments. This results in returned instruments, unnecessary expense and loss of use. Press MENU, View, Key. The Teleset will now display each key and the feature assigned to that key. Press the Next or Prev softkey to step through each key. Press the hardkey that you wish to view Dial the key number using the touchtone keypad The Directory Numbers assigned to the Teleset are easily viewed by...

  • Page 68: Disabling The Automatic Download

    i2021 ISDN Teleset Disabling the Automatic Download To prevent the switch from changing any keys by preventing an Automatic Parameter Download, press MENU and then dial 99 on the touchtone keypad. Press Disable. Protecting Specific Keys from an Automatic Download To prevent the switch from changing any keys on a key-by-key basis, press MENU and then dial 99 on the touchtone keypad.

  • Page 69: Key Clicks

    Key Clicks Key clicks can be enabled or disabled by pressing MENU, and dialing 96 on the touchtone keypad. Disable Logging Call logs can be disabled completely so that no calls will log, or, they can be disabled so “shared” Call Appearances will not log. DISABLING CALL LOGS COMPLETELY To disable Call Logging so NO calls will log, press MENU and dial 97 on the touchtone keypad.
  • Page 70 2. Select the test you wish to run. 3. Press the MENU key to exit. CODE ERROR TYPE RAM Error RTC Error FLASH Error S Error E Error F Error Error Types have “or bit relation”. This means the code being displayed may be a combination of more than one error code.

  • Page 71: Maintaining The Teleset

    MAINTAINING THE TELESET Checking the FW Version If you experience a problem with the i2021you may be asked to verify the firmware version. To check the FW version of the i2021, press MENU, View, Version. The display will show the version number. Loading FW Firmware can be replaced and the i2021 can be updated using the FWLoader.
  • Page 72 CAN’T SET DSS/BLF, CONFCA, OR OTHER CA TYPES The Teleset defaults all Call Appearances to PrimCA types. Only General Call Appearances can be changed. 1. Go to PrimCA and set the desired Call Appearances to General Call Appearances. 2. Set the new CA Type. CAN’T SET CALL APPEARANCES BACK TO PRIMCA The Call Appearance is probably not a General CA.

  • Page 73: Glossary

    Call Appearance (CA) - A hardkey on the Teleset that is programmed for voice communication. A CA may have a unique Directory Number, or it may be the same telephone number that appears on other keys or other Telesets. Call Appearance Call Handling (CACH) - Pronounced “cash”- Refers to a translation in the Central Office switch.
  • Page 74 The SPID is usually the PDN plus 0101. “T” Interface -See “S” interface. TP Packages - A set of translations that the telephone company may offer. The TP packages offer a variety of commonly used features in an easy order package.

  • Page 75: Index

    2nd Ring...29 Accessories...3 Alarm Clock...2, 36 Auto Hold ...2, 45 Install...13 SPID...15 Switch ...14 Backlighting...25 Busy Lamp Field ...56 Call Appearance...44 ConfCA...31 Keys...9 LEDs ...41 PrimCA ...29 PriortCA ...31 TermOnlyCA ...31 Call Log ...52 Dialing from...53 Disable ...63 Call Record ...3, 52 Disable ...63 Call Records Call Log...51, 54...
  • Page 76 Redial...42, 49 Speaker ...2, 42 Volume/Ringer...2, 29, 42 Headset Jack...3 Hold Key...42, 45 Hold, Automatic ...2, 45 Idle Line Preference...43 Indicators ...41 Inspect...59 Install, Auto...13 Intercom...32 interface ...11 Interfaces, ISDN ...4 Jack, Headset...3 Key 1 Preference ...44 Key Caps, Changing...40 Key Mapping ...58 Key, Hold ...42, 45 Keypad...3...
  • Page 77 Signal... 11 Soft Keys... 12 Softkeys Disable ... 57 Speaker Phone... 2, 42 Speed Dial... 33, 34 SPID... 8, 15 Switch Settings... 5, 6, 9, 18 Switch Type... 9 System Configurations ... 7 Teleset ... 11, 65 i2021 ISDN Teleset Terminating Resistors...6 TermOnly Call Appearance...31 Testing...63...

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