Using System-Wide Call Appearance (Swca) - Nortel Modular ICS 6.0 Manual

100 / Transferring calls
For other displays, see

Using system-wide call appearance (SWCA)

This feature allows a call to maintain an appearance on the
System Wide Call Appearance (SWCA) buttons to a group of
users for the life of the call. SWCA codes can be assigned to
up to 16 program buttons with indicators on each telephone in
a group.
See "Programming a feature code onto a memory button" on
page 139 for general information about setting or changing
key programming for a telephone. SWCA keys can be
assigned to memory keys using
SWCA feature codes:
Refer to the Module ICS 6.0 Installer Guide for information
about programming buttons through the programming
interface.
Note: Telephones without assigned SWCA keys can still
retrieve a SWCA call by entering the feature code that
was used to park the call, providing that they have a free
intercom key with which to accept the call. However,
there is no indication on these telephones to show which
codes were used to park which call. This information
can be communicated by the person who parked the call
by using a voice call or by using the Page feature to
provide a verbal alert.
A call can also be parked on the system by entering a
SWCA code, if there are no assigned SWCA user keys
on the telephone.
Each group telephone must either have a line appearance of the
call coming in, or a free intercom button to be able to retrieve
Modular ICS 6.0 System Coordinator Guide
Common feature displays
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