Nortel i2022 Series User Manual
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Nortel i2022 Series User Manual

Nortel i2022 Series User Manual

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i2022 ISDN Teleset
8-20-04
i2022 Series
ISDN Teleset
User's Guide
i2022 Comcodes
Black: 300130358
004-LUC-I0005-B
Misty Cream: 300131679

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  • Page 1 ISDN Teleset 8-20-04 i2022 Series ISDN Teleset User’s Guide i2022 Comcodes Black: 300130358 004-LUC-I0005-B Misty Cream: 300131679...

  • Page 2: Important Safety Instructions

    The RJ-49C refers to the network jack provided by the telephone company. This is the jack that interfaces to the FCC registered NT1 device when the i2022 is equipped with the S Module, not the Line In jack on the S Interface Module.

  • Page 3: Table Of Contents

    INTRODUCTION ... 2 ISDN i2022 S/T Teleset ...2 About This Manual ...2 Features... 3 Voice Operation Features ...3 Accessories ...4 INSTALLATION ... 4 Parts List...4 ISDN Interfaces ...5 Line and Power Connections – i2022 Teleset...5 PS1/PS2 Switch Settings...6 Terminating Resistors ...8 Point-to-Point Circuits...8 Passive-Bus or Multipoint...8 i2022 equipped with a U Interface Module...9...

  • Page 4: Introduction

    Standard Equipment. If required, an optional U Interface Module is available. When equipped with the standard S Interface Module, an external NT1 (Network Terminator) is required. Your local telephone equipment provider may furnish this device. The optional U Interface Module contains a built-in NT1.

  • Page 5: Features

    Provides data access to the ISDN line. Optional U Interface Module Allows the i2022 Teleset to be connected directly to the ISDN telephone line without the need for an external NT1. Analog Port Allows connecting a modem or G3 fax machine to the ISDN line.

  • Page 6: Accessories

    Touchtone Keypad A standard telephone keypad is used to enter alpha-numeric characters as well as the “Feature” (Star * and Pound #) keys. These keys are used to dial telephone numbers, and to enter names and numbers into the directory. Certain other features or options may include the use of the two feature keys.

  • Page 7: Isdn Interfaces

    Your service provider (telephone company) will normally provide a 2-wire connection, called a U Interface. Most ISDN Telephone Equipment (TE) uses an S or T Interface. The S/T Interface is a 4-wire Interface. A Network Termination device (NT1) is used to convert the U Interface from the service provider to an S/T Interface.

  • Page 8: Ps1/Ps2 Switch Settings

    PS1/PS2 SWITCH SETTINGS The i2022 requires PS2 power. Always leave the PS1/PS2 switch in the PS2 position. PS 2 NOTE: PS 2 is the mandatory Power Switch setting. TERMINATING RESISTOR SETTINGS Options Open 100Ω The default setting is 100Ω (ohm) termination Powering the i2022 Locally The i2022 can use a significant amount of power, especially when equipped with EM-32 Add-On Call Appearance modules.

  • Page 9: Figure 4: Using Lucent 1215B Power Supply

    Pin 4-5: S/T Interface Pin 4-5: S/T Pin 3-6: S/T Interface Interface Pin 3-6: S/T Interface Pin 7-8: Power TIS-1215B Power Adapter AC 120V Lucent i2022 NOTE: Because of the high power requirements of the 2022, it is recommended powering telesets equipped with EM-32 modules locally.

  • Page 10: Terminating Resistors

    i2022 ISDN Teleset TERMINATING RESISTORS The i2022Teleset S Interface module has built-in Terminating Resistors. The Terminating Resistor switches are located on the top of the Interface Module. When the switches are in the ON position, the Terminating Resistors are installed. The value of the resistors is 100 Ohms.

  • Page 11: I2022 Equipped With A U Interface Module

    In the following application, the NT1 is equal in distance to both i2022 phones. The Terminating Resistors are set to “On” at one of the phones and at the NT1. i2022 EQUIPPED WITH A U INTERFACE MODULE The i2022 is available with an optional U Interface Module. Actually, the U Interface Module is an NT1 device, therefore, the Teleset does not require an external NT1 device.

  • Page 12: Line Configuration

    Auto-SPID.(5ESS Custom Point to Point Installations need no SPID) Directory Number The telephone numbers appearing on your line. Call Appearance keys These are configured at the switch and at your phone. You may have more than one Call Appearance of a Directory Number.

  • Page 13: Installing The Logo Plate

    INSTALLING THE LOGO PLATE ASSEMBLING THE i2022 Inserting and removing the modules The i2022 Teleset requires either an S Interface module or a U Interface Module. There are also optional Data Modules available. There are two slots on the bottom of the i2022. The S and U modules fit in the left slot (as viewed from the rear with the i2022 upside down) and the Data Modules fit in the right slot.

  • Page 14: Softkeys

    i2022 ISDN Teleset SOFTKEYS Directly below the display are four softkeys, vertically-oriented to the display. The location of these keys corresponds to menu choices that appear directly above them in the LCD window. For example, pressing the softkey below the “clock” menu reveals the options for setting the time of day and date.

  • Page 15: Connecting The I2022- Auto-Install

    4. Connect one end of the eight-pin mounting cord to the ISDN Line-In jack on the rear of the Teleset’s Interface Module. Connect the other end of the cord to the S/T jack on your NT1 or ISDN telephone wall jack.
  • Page 16 NOTE: You may abort the Auto-Install by pressing the Menu key at any time The Auto-Install programming choices are: Adjust Contrast – Select Yes or No. The i2022 may display a wait message and start a countdown. This is the T- Wait timer.
  • Page 17 If the switch supports Auto-SPID, the i2022 will display all of the SPIDs available on the line in the following format: If the SPID displayed is not the correct SPID for your application, press the Next key. Pressing the Detail softkey will display the SPID, the Primary Directory Number, and the Bearer Services assigned to the SPID.

  • Page 18: Connecting The I2022- Manual-Install

    4. Connect one end of the eight-pin mounting cord to the ISDN Line-In jack on the bottom of the Teleset. Connect the other end of the cord to the S/T jack on your NT1 or ISDN telephone wall jack. 5. Remove the protective film on the display.
  • Page 19 4. Up to twenty digits can be entered as the SPID. After entering the digits, press Save to enter into non-volatile memory. If an error is made use the Bkspc (backspace) key to edit. Enter the corrected digits and press Save. 5.
  • Page 20 Manually Programming Call Appearances Take a look at the layout of the Line and Call Appearance keys. These (32) keys are located on the far-right hand side of the phone. The upper-left-hand key is the default or primary key. This key must remain a Call Appearance key. All of the other 31 keys are programmable.
  • Page 21 After the DN has been entered, press the Bearer softkey until the Bearer Service of Speech is displayed. Since the first DN, 847-555-4736 has only two Call Appearances and there are three Call Appearances lit, press the third CA key to turn that CA off. After you completed the DN/CA selections, press Save.
  • Page 22 The second DN has four Call Appearances. To enter them, press Change. Since the first DN had two Call Appearances, select keys 3, 4, 5, and 6. They will light as you press them. Enter the second DN as a seven-digit number. Enter the Bearer Service as Speech, and then press Save. The third DN in the example has only one CA.

  • Page 23: Setting Up The Teleset

    2. Press FA to scroll the features on the display. 3. The following features: PkUp (Call Pickup), Fwdon (Call Forwarding), Confr (Conference), Transfer, Drop, MsgWt 1 (Message Waiting 1) and MsgWt 2 (Message Waiting 2) are enabled as you scroll though them. If the switch is set for EWSD the Transfer key may not be present.
  • Page 24 i2022 ISDN Teleset Press the Cntrst softkey. Adjust the contrast by pressing the Less and More softkeys. If the display characters appear faded, pressing the More softkey will darken the characters by increasing the contrast. Similarly, pressing the Less softkey decreases contrast (lightens the characters) for comfortable viewing and better clarity.
  • Page 25 Press MENU to exit. NOTE: An explanation of the options provided by the MORE key is found in the Basic Operation section found in Chapter 2. Setting the Date and Time Clock Setting the time and date are important to the accuracy of your Teleset. This is important because the alarm clock and the Call Log features are dependent on setting the correct time and date.
  • Page 26 4. Enter the clock digits (see example) and press Save. Pressing Save returns the following screen. 5. Press MENU to exit. Ringing Patterns Your Teleset has ten different ringing patterns to signal incoming calls. Ringing can also be turned off by using the # key. Set the pattern as shown below.
  • Page 27 Each call appearance can ring with a different sound. This is done by pressing any call appearance key and choosing a ring pattern (0-9) or silent alerting (#) and then pressing Accept. As an example, we press the digit 3 on the keypad or press call appearance 3, then choose a ring pattern or silent alerting(#).
  • Page 28 A fraction of a second later, the manager receives an incoming call. If the manager and secretary both have each other’s telephone number appearing on their phone, the oldest call will be answered first. This is no problem if the secretary answers first. But if the manager answers first, the manager will get the secretary’s call.
  • Page 29 ISDN Teleset Intercom Intercom is a Call Appearance assigned by the telephone company switch to be used as an intercom. To manually program a hardkey as an intercom, press MENU, MORE, MORE, Config, ICOM. Select the Call Appearance to be used as an Intercom, by pressing it. In our example, Key 16 was pressed.
  • Page 30 To return to Manual Answer, press the Manual Answer key. Speed Dial Key Assignment You can assign Speed Dial numbers to individual hardkeys. Programmable hardkeys may only be assigned to a single function/feature. If a hardkey is already assigned, it cannot also be used for a Speed Dial key. This activity should be coordinated with your system administrator or service provider.
  • Page 31 VOL key can be used to view the complete number. Pressing the LEFT side of the VOL key will cause the display to shift to the FRONT or left most digit of the telephone number. Pressing the RIGHT side of the VOL key will cause the display to shift to the END or the right most digit of the telephone number.
  • Page 32 NOTE: Speed Dial keys can be programmed to send Touchtones after a call has been connected. This is useful for programming voice mail passwords or pager numbers. After entering the voice mail telephone number, insert 2 or 3 pauses and enter you password.

  • Page 33: Password Selection

    3. Enter the date you want the alarm to sound, or press Daily, then press Save. 4. Enter the time (hour, minute), then press Save. If you wish to enter additional alarms press Next and repeat the above. PASSWORD SELECTION A password (numeric) can safeguard your directory entries and programming.

  • Page 34: Language Options

    5. This number is your password. Write it down. You are prompted to confirm the password. 6. To begin Level 2 protection, press the lit MENU hardkey now. Do not press the Menus softkey. Level 2 protection is now set. 7.

  • Page 35: Non-Programmable Hardkeys And Indicators

    NON-PROGRAMMABLE HARDKEYS AND INDICATORS Non-Programmable Hardkeys and Indicators are found to the right of the touchtone keypad. Some of the keys in this group perform important calling and answering functions. If your line service includes the Message Waiting feature, the MSG1 (and MSG2, when available) indicator will flash, or optionally light (red) when someone has left a call at your message center.

  • Page 36: Placing Calls

    Incoming calls will display Calling Line ID as a Calling Party Number or a Calling Party Name and Number, depending on the configuration of the serving telephone company switch. Figure 11 is an answered, incoming call with Calling Party Number only.

  • Page 37: Hold Key

    Figure 12 is an answered, incoming call with Calling Party Name and Number. HOLD KEY During a call, you can answer an incoming call or initiate another call by pressing the Hold key. The original call is held until you return to it. Automatic Hold is a standard feature of National ISDN. This operates by pressing another Call Appearance key while on a call.
  • Page 38 3–Way Conferencing NOTE: On the Nortel DMS-100 Lucent Technologies 5ESS Conferencing Two Outgoing Calls 1. Place the first call. 2. Press the Conf or the Conf/Tr softkey, the phone automatically provides dial tone from another Call Appearance. This display is shown after the second call is ringing. 3.

  • Page 39: Teleset Features

    Conferencing an Outgoing Call to an Incoming Call 1. Place the outgoing call on Hold by using the Hold key. 2. The outgoing Call Appearance will flash red. 3. Answer the incoming call. 4. Press the Conf (conference) softkey and the phone adds dial tone from another Call Appearance. Ignore the dial tone! 5.
  • Page 40 When Directory (DIR) is pressed, the following is displayed. Setup NOTE: To transfer a name/telephone number from the Call Log to the Directory, see page 44. NOTE: The Setup key is used to set Dialing Options. It is not used to setup the directory. Dialing Options are discussed later in the chapter.
  • Page 41 i2022 ISDN Teleset Directory Searches To locate a specific entry in the Directory, press Search to display the following screen. NOTE: If there are no entries in the Directory, a “Directory is Empty” message will be displayed. At this point, the user may either press Next or Prev to scroll through the entries or enter a name from the keypad. When the keypad is pressed the display will change as shown below.

  • Page 42: Dialing Options

    Auto – Used when the complete Nxx code is dedicated to you or your company. NOTE: Nxx is the first 3 digits of a 7 digit telephone number. In the old days, it was called the exchange. i2022 ISDN Teleset...
  • Page 43 To set the Control type press Change. In our illustration we will use Semi Auto, since it will be the most commonly used option. Press SemiAu and then press Save. Control Type : NonUse SemiAu Auto Save MORE is flashing After the Control Type is chosen, enter your Phone Number (Directory number) as a 10 digit number.
  • Page 44 Outside Code – This is the prefix you dial to reach a phone number outside of your business group. This is usually a 9. Local Calls – This is the number of digits required to dial a local call after the Outside Code is dialed. Choices are 7 digit, 10 digit or 1+10 digit.

  • Page 45: Call Records

    Dialing from the Call Log with the Dial Option set to NonUse To dial from the Call Log, first decide if the telephone number needs to be edited. If the number does not need to be edited, press Dial. To edit the telephone number press Edit.
  • Page 46 Calling Party Record Ed’s Garage Index Number JAN 06 03:18A 5 30:847 555-4736 Dial Prev Edit Clear MORE is flashing If the dial option is set to Semi Auto, the following display is returned. Select Inside if the call is within your Business Group.

  • Page 47: Advanced Features

    Use the key to enter an asterisk or a hyphen. Use the # key to enter a pound sign or apostrophe. Use the DN softkey to toggle between the Name and the Telephone number. Use the - key for a space.
  • Page 48 The user can place the Analog Port on hold by “flashing” the switch hooks (or pressing a flash key) on the cordless telephone. When the call is placed on hold, the CA1 LED on the i2022 will flash. The call can now be retrieved on the i2022.
  • Page 49 To configure the i2022 for Analog Port on a separate SPID, press MENU, MORE, MORE, Config, MORE, MORE, SPID, SPID2. The display will show Press Change, and enter the second SPID. Then press Save. The display will then prompt for a service. NOTE: SPID 1 and SPID 2 can not be the same number.

  • Page 50: Call Blocking Tone

    i2022 ISDN Teleset NOTE: The user can place the Analog Port on hold by “flashing” the switchooks (or pressing a flash key) on the phone. Flashing a second time reconnects to the held call. Outgoing calls can be placed from the Analog Port. The analog icons will show the on-hook/off-hook status of the analog call.

  • Page 51: Dss/Blf (Direct Station Select, Busy Lamp Field)

    The icon on the right is displayed when the Analog Port is programmed and the Analog Call Appearance is Off-Hook off-hook. HEADSET – The Headset icon will light when the Handset/Headset option is in the Headset mode. INTERCOM -- Lights when Intercom is set to Auto Answer. It is not lit when the Intercom is the manual answer mode. RINGER-OFF -- Lights when the Ringer volume is set to off.

  • Page 52: Programming A Dss/Blf (Direct Station Select / Busy Lamp Field) Feature

    PROGRAMMING A DSS/BLF (DIRECT STATION SELECT / BUSY LAMP FIELD) FEATURE To program a DSS/BLF 1. Ensure the Call Appearances to be used for the BLF are set to General Call Appearances. 2. Press MENU, MORE, MORE, MORE, DSS/BLF 3. Select a Call Appearance. Press it a second time to confirm your selection. 4.

  • Page 53: Key Mapping

    i2022 ISDN Teleset When the feature softkey to be removed is displayed, press Clear. In the following display FwdOn (Call Forward) was cleared. KEY MAPPING The i2022 supports a local feature called Key Mapping. The purpose of the Key Mapping feature is to allow features that have Feature Activators higher than Key 32 to appear on a hardkey.

  • Page 54: View

    Press the hardkey that you would like to remap. If you select a key that is not available you will be prompted to “Try Another Key.” When you select an available key the display will show: NOTE: Key (xx) will be the number of the hardkey you select. At this point, use the dial keypad to enter the Feature Number (Activator/Identifier) that you want to appear on the key you selected.

  • Page 55: Protecting Keys From Being Overwritten

    i2022 ISDN Teleset The Teleset will light the appropriate Call Appearance keys and display the DN assigned to them. This is helpful when checking Multiple Call Appearances or labeling the Teleset. PROTECTING KEYS FROM BEING OVERWRITTEN (This procedure is not necessary On 5ESS Custom ISDN or firmware versions dated K121003 or newer.) Once the Teleset has been completely programmed, it is possible for the serving switch to change the Teleset’s programming.

  • Page 56: Key Clicks

    To unprotect the keys, press them again and the key will go dark. NOTE: Protecting the keys does not prevent Speed dial keys from being changed locally using Menu, SpDial. KEY CLICKS Key clicks can be enabled or disabled by pressing MENU, and dialing 96 on the touchtone keypad. DISABLE LOGGING Call logs can be disabled completely so that no calls will log, or, they can be disabled so “shared”...

  • Page 57: Maintaining The Teleset

    CHECKING THE FW VERSION If you experience a problem with the i2022 you may be asked to verify the firmware version. To check the FW version of the i2022, press MENU, View, Version. The display will show the version number. LOADING FW Firmware can be replaced and the i2022 can be updated using the FWLoader.

  • Page 58: Glossary

    Feature Activator/Indicator - A softkey or a programmable hardkey used to access a specific switch feature, i.e., Confrence, Drop, Transfer, Call Forward, Call Park, Inspect, etc. ISDN Ordering Code (IOC) – This is a code supplied by a terminal manufacturer to be used by the telephone company in provisioning the ISDN service. (See TP Packages) Multiple Call Appearance (MCA) –...
  • Page 59 S Interface – The 4-wire interface between the ISDN telephone and the NT1. In the i2022 it is the same point as the T Interface. Shared Call Appearance (SCA) – A Call Appearance that appears on more than one ISDN telephone. Similar to an extension phone in an analog telephone application.

  • Page 60: Index

    accessories, 4 alarm, 3, 30, 31 amplifier, 4 Auto Install, 13 SPID, 14 Switch, 14 Auto-Callback, 4 Auto-SPID, 10 Auto-Switch, 10 Busy Lamp Field, 49, 50 Call Appearance, 3, 10, 26, 32, 34, 35, 56, 57 ConfCA, 26 Call Forwarding, 4, 21 Call Pickup, 4, 21 Caller ID, 3, 33, 34 CalLog, 3, 43, 44...
  • Page 61 Passive Bus, 8 password, 3, 31, 32 pins, 6 power supply, 6 PROG, 3 provider, 2, 3, 4, 5, 6, 10, 11, 26, 28, 52 receiver, 32 Redial, 37 REDIAL, 3, 32, 33 ringing pattern, 24, 25 Setup, 2 ® Siemens EWSD, 11 signal, 24...

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