Answering Calls; Answering Incoming Calls With Hunt Groups; Answering An Incoming Call - Nortel Modular ICS 6.0 Manual

Answering calls

Answering incoming calls with Hunt Groups

Your Norstar system now allows you to establish Hunt Groups
in your system. Hunt Groups are a group of Norstar set DNs
that can be called by a single directory number. The Hunt
Groups feature ensures calls are easily routed to the
appropriate people. You can program
• the members for a Hunt Group
• member position within a Hunt Group
• how calls are distributed
• how long a call spends looking for available members
• what happens if all members are busy
For more information on Hunt Groups see Programming Hunt
Groups on page 161.

Answering an incoming call

There are three indications of an incoming call: ringing, a line
button flashing, and a message on the display. You do not
necessarily receive all three indications for any particular call.
For example, you may have a line that has been set up not to
ring at your telephone. If so, you see only a flashing line
button. There are many possible combinations, depending on
how your system is set up. See Choosing a line using a line
button on page 71 for more information on the use of lines.
If you receive a priority call and your telephone has no free
internal line buttons, you cannot transfer the priority call, you
must accept or release it.
P0992640 03 Modular ICS 6.0 System Coordinator Guide