Troubleshooting - Microtek ScanMaker IIG User Manual

Appendix B

Troubleshooting

This section covers some of the more common hardware- and software-
related problems you may encounter and the solutions for them. If you have a
problem not described in this section, try looking up the Readme file or Click
Me file in your scanning software diskette, which contains up-to-the-minute
information on the latest changes. The following models are supported :
ScanMaker II/IIXE, III, E3, E6, IISP, IIHR, 45t and 35t Plus. For the latest
troubleshooting tips, see the Readme file in the ScanWizard file group in
Windows.
1 ScanWizard can't find any scanner.
This problem may be related to any of the following.
• I/O or IRQ conflict with another card in the computer
Solution: Change the jumper settings on the card.
•
Bad SCSI cable
Solution: Try another cable.
• Scanner is faulty
Solution: Check for a steady green Ready indicator on the scanner. If the
Ready indicator is lit, the problem is at the cable, or there is a SCSI
conflict with another device.
2 If the POWER indicator fails to light up.
Solution: Turn off the scanner. Make sure the scanner's power is
grounded and plugged into an AC outlet. Wait 60 seconds, then turn on
the power again. Microtek scanners have a protective mechanism that
prevents the scanner from coming on right away after it's just been
turned off to increase the life of the power supply.
3 The scanner's READY light does not come on; you do not have a Transparent
Media Adapter.
Solution: Check the fluorescent lamp inside the scanner and make sure it
is continuously and solidly on. Take note of the following:
• If the lamp is on and the scanner still doesn't come ready, the problem
may be related to temperature. For example, you may experience
problems of this sort if you live in cold weather and the scanner is left
in a room all night without the room's heater on.
To resolve this situation, leave the scanner on for 30 minutes to warm
up, then turn it off and back on after 60 seconds, and see if you get a
steady READY light this time.
• If the lamp still doesn't come ready, do one of the following:
a) If you purchased your scanner within the past 30 days, call your
dealer.