Miscellaneous; Returning Your Scanner For Repairs - Microtek ScanMaker IIG User Manual

Miscellaneous

Returning your scanner for repairs

Your Microtek scanner has been built to exacting standards. Just
like any piece of electrical equipment, however, your scanner or the
delicate parts in it are subject to wear and tear, and may
malfunction for any number of reasons. If your scanner needs to be
serviced or repaired, do the following:
For U.S. users:
• Call 310-297-5101 to obtain an RMA number from Microtek
Technical Support.
• Pack the scanner in the original box without any software, and
send the interface card and cables only if you are asked to do
so. If you have lost the original box, you will need to buy one
from Microtek for a nominal fee.
• Send the scanner to Microtek Lab, Inc., 3715 Doolittle Drive,
Redondo Beach, CA 90278, Attention RMA number <put the
RMA number here>. Make sure the RMA number is on the
outside address label.
Important: Make sure the RMA number is on the address label and
is visible on the outside of the box. Packages without an RMA number or
with the wrong RMA number on the outside of the box will be refused and
returned to sender.
For Canadian users:
Call Microtek Technical Support. You will be given an RMA
number and address in Canada to where your scanner can be sent
for repair.
For users in parts other than the U.S. or Canada:
Call your authorized dealer for further instructions.
2-54 Microtek User's Guide for Windows
• Return the scanner
• Replace the scanner lamp