Miscellaneous; Returning Your Scanner For Repairs - Microtek ScanMaker IIG User Manual

Miscellaneous

Returning your scanner for repairs

Your Microtek scanner has been built to exacting standards. Just
like any piece of electrical equipment, however, your scanner or
the delicate parts in it are subject to wear and tear, and may
malfunction for any number of reasons. If your scanner needs to be
serviced or repaired, do the following:
For U.S. users:
• Call 310-297-5101 to obtain an RMA number from Microtek
Technical Support.
• Lock the carriage (discussed in the next section).
• Pack the scanner in the original box without any software, and
send the interface card and cables only if applicable and asked
to do so. If you have lost the original box, you will need to
buy one from Microtek for a nominal fee.
• Send the scanner to Microtek Lab, Inc., 3715 Doolittle Drive,
Redondo Beach, CA 90278, Attention RMA number <put the
RMA number here>. Make sure the RMA number is on the
outside address label.
Important: Make sure the RMA number is on the address label and is visible.
Packages without an RMA number or with the wrong RMA number on the
outside of the box will be refused and returned to sender.
For Canadian users:
Call Microtek Technical Support. You will be given an RMA
number and address to where your scanner can be sent for repair.
For users in parts other than the U.S. or Canada:
Call your authorized dealer for further instructions.
• Return the scanner
• Lock the carriage
• Replace the scanner lamp
Hardware Installation 2-13