Troubleshooting - Microtek ArtixScanDI 6240S User Manual

Troubleshooting

The green LED lighting (the SCAN/STOP button) indicates the status of the
scanner. The orange LED lighting (the POWER button) stands for power and
should always stay on steady when the scanner is on.
All On: Ready to scan.
Flashing Green: Scanning.
All Off: Scanner is off.
First, make sure that you have followed Steps 1 to 4 as described in the "Initial
Setup" section of this document (unpack, install, connect). Then if your problem
is listed here, try the suggested solution.
1. No light comes on when the scanner is already supplied with power.
Make sure your scanner is connected to your computer and plugged into a
power source.
2. The Add/Remove Hardware Wizard appears on your screen.
Click the "Cancel" button and close the ScanWizard DI or ScanPotter Control
Panel. Disconnect the Hi-Speed USB cable from the back of your computer,
and refer to the installation instructions in this document.
3. After clicking scan, a blank screen appears.
Uninstall and reinstall the ScanWizard DI or ScanPotter software.
4. The scanner cannot pick up papers into the feeder.
Make sure the sheets of papers loaded on the Document Feed Tray do not
exceed the thickness limit.
Check if the Separation Roller Assembly becomes worn and needs to be
changed.
5. When trying to scan, an error message appears on your screen that reads,
"Can't Find Scanners".
Make sure your scanner is connected to your computer and plugged in to a
power source (see Step 4 in the "Initial Setup" section).
Uninstall and reinstall the ScanWizard DI or ScanPotter software.
ArtixScan DI 6240S/6250S/6260S & ArtixScan TS 630S User's Manual
Orange LED
Green LED
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