Technical Assistance Center - Alcatel-Lucent 1677 SONET Link Manual

Technical Assistance Center

Introduction
IN USA:
Alcatel-Lucent USA
3400 W. Plano Pkwy.
Plano, Texas 75075
ATTN: Training M/S 1206-553
The annual Product Training Catalog can be ordered by calling the
4.6
training coordinator, or it can be viewed on-line at
http://www1.alcatel-lucent.com/us/product_training/catalog.
The Technical Assistance Center staff is always ready to provide
4.7
high-quality technical assistance. Customers can expect effective telephone
assistance when their crafts and maintenance personnel have been trained by
Alcatel-Lucent's Training department and are equipped with adequate test
equipment, spares, and documentation at the site.
For technical assistance, call customer service telephone support.
4.8
After-hours Emergency Telephone Support
Emergency support is available after-hours through dispatch
4.9
operators. Call customer service telephone support and ask for the Lightwave,
Microwave, Operations Support System (OSS), Digital Loop Carrier (LMS), or
Digital Cross-Connect emergency duty engineer.
An emergency is defined as an out-of-service, traffic-affecting problem
4.10
or a nonoperating alarm system on traffic-bearing systems.
Nonemergency is defined as installation turn-ups, application
4.11
questions, traffic cutover, routine maintenance, or other non-service-affecting
maintenance. All non-service-affecting, after-hours telephone services are
billable to the customer.
Please provide the operator with the following information:
4.12
• Company name
• Caller name
•
A telephone number where caller can be reached
• A brief description of the problem, including the product involved
Issue 01, September 2007
IN CANADA:
Alcatel-Lucent Canada
Network Services Division
P.O. Box 13600
Ottawa, Ontario K2K 2E6
3EM13850AD
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