Alcatel-Lucent 1677 SONET Link Manual page 32

3EM13850AD
Issue 01, September 2007
1-20
Return for Repair Procedure
Refer to paragraph
4.22
Notification to the Service Center and issuance of an RA number by
Alcatel-Lucent personnel must be made prior to shipment of parts. The
following information must be furnished with the request for return
authorization:
• Purchase order number or requisition number
•
Description and quantity of equipment to be returned
• Reason for return:
– Modification required
– Defective equipment to be repaired
•
Warranty status (in or out of warranty) and warranty date stamped on
unit
• Specific nature of problem
•
Name and telephone number of person who identified problem
• Special instruction/information
4.19 for information on obtaining an RA number.
Introduction