Technical Assistance - Alcatel-Lucent 1850 TSS-320 Turn-Up And Commissioning Manual

Technical Support
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Technical assistance

Overview
Alcatel-Lucent provides the following Technical Support Services:
Remote Technical Support (RTS) - remote technical support to troubleshoot and
•
resolve system problems.
On-site Technical Support (OTS) - on-site assistance with operational issues and
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remedial maintenance.
Repair and Replacement (R&R) - technical support services for device repair/return or
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parts replacement.
Alcatel-Lucent On-Line Customer Support (OLCS) - online access to information and
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services that can help resolve technical support requests.
Note:
For additional information regarding Alcatel-Lucent Worldwide Services, refer to the
Alcatel-Lucent web site at http://www.alcatel-lucent.com/solutions.
Select the appropriate category:
Service Providers
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Enterprise
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Note:
Service Providers:
1. Select Service Providers.
2. Select Services.
3. Select Network Support and Maintenance Services located in the Maintenance
section.
Note:
on a particular category is needed, then select the appropriate information from the top
tabs displayed.
Enterprises:
1. Select Enterprises.
2. Under the Evaluate section at the bottom of the page, select Products and Services.
3. At the Products and Services page, select Services.
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A- 2
Technical Support Services are available 24 hours a day, 7 days a week.
Use the appropriate steps below for the above categories.
An overview of services provided is displayed. If more detailed information
Technical assistance
PN 8DG08136CAAA
Issue 1 March 2008