Know Your Ibm Warranty And Maintenance Agreement Details; How To Get Information, Help, And Technical Assistance - IBM Storwize V7000 Unified Problem Determination Manual

Know your IBM warranty and maintenance agreement details

If you have a warranty or maintenance agreement with IBM, know the details that
must be supplied when you call for support.
Have the phone number of the support center available. When you call support,
provide the machine type and the serial number of the enclosure or file module
that has the problem. The machine type is always 2076 for a control enclosure or
2073 for a file module. If the problem does not relate to a specific enclosure,
provide the control enclosure serial number. The serial numbers are on the labels
on the enclosures.
Support personnel also ask for your customer number, machine location, contact
details, and the details of the problem.

How to get information, help, and technical assistance

If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
Information
IBM maintains pages on the web where you can get information about IBM
products and fee services, product implementation and usage assistance, break and
fix service support, and the latest technical information. For more information,
refer to Table 4 on page xxv.
Note: Available services, telephone numbers, and web links are subject to change
without notice.
Help and service
Before calling for support, be sure to have your IBM Customer Number available.
If you are in the US or Canada, you can call 1 (800) IBM SERV for help and
service. From other parts of the world, see http://www.ibm.com/planetwide for
the number that you can call.
When calling from the US or Canada, choose the storage option. The agent decides
where to route your call, to either storage software or storage hardware, depending
on the nature of your problem.
Table 32. IBM websites for help, services, and information
Website
IBM home page
Directory of worldwide contacts
Support for Storwize V7000 (2076)
Support for Storwize V7000 Unified
(2073)
Support for IBM System Storage
and IBM TotalStorage products
Address
http://www.ibm.com
http://www.ibm.com/planetwide
www.ibm.com/storage/support/storwize/v7000
www.ibm.com/storage/support/storwize/v7000/
unified
www.ibm.com/storage/support/
Chapter 2. Best practices for troubleshooting
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